From: Kathy L [redacted] Sent: Monday, May 8, 2:PM To: info Subject: complaint response # [redacted] Thank you for bringing this issue to our attention We never want our patients to feel this way and we appreciate the opportunity to make this right with the patient We did speak to the patient and have addressed his concerns He will not be responsible for the balance on his accountWe have also used this as a training tool for our Insurance and Treatment Coordinator, so that this does not happen to any other patients If you have any questions, please don't hesitate to contact me Regards, Kathy
From: Kathy L [redacted] Sent: Monday, May 8, 2:PM To: info Subject: complaint response # [redacted] Thank you for bringing this issue to our attention We never want our patients to feel this way and we appreciate the opportunity to make this right with the patient We did speak to the patient and have addressed his concerns He will not be responsible for the balance on his accountWe have also used this as a training tool for our Insurance and Treatment Coordinator, so that this does not happen to any other patients If you have any questions, please don't hesitate to contact me Regards, Kathy