This project has been reviewed by our management team for QCOur client was contacted via email and by phone regarding the problem with the removal of her asbestos-containing popcorn ceiling textureIt was explained to Ms [redacted] that when the popcorn ceiling texture was applied there was a layer of GWB, a layer of approximately 1/8" - 1/4" thick of scratch coat/leveling compound and then the actual acoustical popcorn ceiling texture and at least one layer of paintThis is not the traditional method of applicationNormally there is just GWB, the seams mudded with joint compound and then the acoustical popcorn texture and in some cases the texture has been paintedThe scratch coat/leveling layer made it extremely difficult to remove the popcornOur client was advised to remove the entire lid (GWB ceiling) as a more cost effective means and methodBoth Ms [redacted] and her GC (general contactor) declined this optionWe advised them both hat there would additional costs if we continued to scrape this material since it was like scraping concretethese changes were approved in writing and they were also told that the substrate would be damaged in our original proposal as well as verbally when we informed of the issueAgain, they refused to take our recommendations which unfortunately has resulted in additional costs for this projectThe repair amount appears to be excessive for the required workOur company has been performing this type of work for (20) years and always is upfront and honest with our clientsThe damage that resulted in this removal procedure will always occurred when conditions like these are present and or when the popcorn celling texture has been painted with multiple layers of paintOur company did not feel that any type of discount was in orderWe provided the most competitive pricing that we could given the circumstances and work involved to safely remove the asbestos-containing texture
This project has been reviewed by our management team for QCOur client was contacted via email and by phone regarding the problem with the removal of her asbestos-containing popcorn ceiling textureIt was explained to Ms [redacted] that when the popcorn ceiling texture was applied there was a layer of GWB, a layer of approximately 1/8" - 1/4" thick of scratch coat/leveling compound and then the actual acoustical popcorn ceiling texture and at least one layer of paintThis is not the traditional method of applicationNormally there is just GWB, the seams mudded with joint compound and then the acoustical popcorn texture and in some cases the texture has been paintedThe scratch coat/leveling layer made it extremely difficult to remove the popcornOur client was advised to remove the entire lid (GWB ceiling) as a more cost effective means and methodBoth Ms [redacted] and her GC (general contactor) declined this optionWe advised them both hat there would additional costs if we continued to scrape this material since it was like scraping concretethese changes were approved in writing and they were also told that the substrate would be damaged in our original proposal as well as verbally when we informed of the issueAgain, they refused to take our recommendations which unfortunately has resulted in additional costs for this projectThe repair amount appears to be excessive for the required workOur company has been performing this type of work for (20) years and always is upfront and honest with our clientsThe damage that resulted in this removal procedure will always occurred when conditions like these are present and or when the popcorn celling texture has been painted with multiple layers of paintOur company did not feel that any type of discount was in orderWe provided the most competitive pricing that we could given the circumstances and work involved to safely remove the asbestos-containing texture