Northwest Acute Care Specialists PC

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

The insurance information initially received was not currentThe patient has since provided updated insurance information and the claims have been submitted for processingThere is currently no balance on the patient's account since the claims are out to insuranceIf there is any remaining balance after insurance, the patient will be able to arrange a payment plan Sincerely, Amanda F [redacted] Office Manager 503-464-

Dear [redacted] ,Thank you for your feedbackWe apologize that you were dissatisfied with your visitAs a courtesy, we will provide you with a one-time discount of 50%, leaving a balance due of $Unfortunately, care through an emergency room is more expensive in comparison to other venues for receiving treatment Sincerely,Amanda F*Office ManagerNorthwest Acute Care Specialists

We have reviewed the statements sent to the patient and confirmed the patient was sent three statements in an appropriate time frameWith the third statement, the patient was given notice that they would be sent to collections in days if there was no responseAs a courtesy, we have removed the
account from collections and reached out to the patient for payment Sincerely, Amanda F*Practice Manager

Dear ***,
We apologize for the inconvenienceIt appears that insurance was billed but denied the claimWe have reached out to the insurance company and will submit the claim for reprocessingYour account has also been cancelled from the collection agency while the claim is being
reprocessed.
Please don't hesitate to contact me directly if you have any further questions.
Thank you,
Amanda F*
Office Manager
503-464-

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me to pay $total, which is a 50% discount.Sincerely, *** ***/***

The insurance information initially received was not current. The patient has since provided updated insurance information and the claims have been submitted for processing. There is currently no balance on the patient's account since the claims are out to insurance. If there is any remaining balance after insurance, the patient will be able to arrange a payment plan. 
 
Sincerely,
 
Amanda F[redacted]
Office Manager 
503-464-9034

Complaint: [redacted]I am rejecting this...

response because: 
My insurance has declined to pay for the charges, which is why I asked for a payment plan. I'm not asking for the claim to be submitted through my insurance. I'm simply asking why I wasn't communicated with when I contested the charges and submitted my information, and why I asked for a payment plan I was told there was one, when in fact there wasn't.
Sincerely,[redacted]

We have reviewed our records and determined that the patient's insurance was not on record until October 2015. The account has now been removed from collections and claims submitted to insurance. 
Thank you,
Amanda F[redacted]
Office Manager
503-464-9034

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Dear [redacted],Thank you for your feedback. We apologize that you were dissatisfied with your visit. As a courtesy, we will provide you with a one-time discount of 50%, leaving a balance due of $294.50. Unfortunately, care through an emergency room is more expensive in comparison to other...

venues for receiving treatment.  Sincerely,Amanda F[redacted]Office ManagerNorthwest Acute Care Specialists