To whom this may concern,Ms [redacted] had an appointment with Northwest Air Supply on January 21st, She wanted to take advantage of our referral program however unfortunately her family and friends given did not fall under our qualificationsThese qualifications are strictly enforced due to the value of prizes and cash given awayI'm sorry for any troubles this has caused for Ms***Please contact me for any questionsThank You, [redacted] Northwest Air Supply [redacted] *** [redacted]
Revdex.com,I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me I would also like to thank MrCody A [redacted] from Northwest Air Supply He was very professional and and understanding as to the reason for me filing the complaint in the first place In hindsight I should have contacted the business first to voice my displeasure We reached an agreement that was satisfactory for all parties I would like to rescind the complaint in it's entirety The matter was handled very well by MrA [redacted] It would not be fair to have a blemish listed with the Revdex.com for this business.Regards, [redacted]
[redacted] -I contacted [redacted] in regards to her complaint and let her know I would mail out the proper prize to herShe accepted my offer and we considered this matter resolvedPlease contact me with any further questions.Thank You, [redacted] OwnerNorthwest Air Supply, Inc.complaint #: [redacted]
To whom this may concern- I am sorry for any inconvenience this has caused Mr [redacted] We ask all of our customers to set aside minutes to view our presentationThere is a good possibility that there was some miscommunicationI am willing to resolve this matter as desired by mailing out Mr [redacted] 's cutlery set Sincerely, Cody A [redacted] Owner/Operator
Please review August 22, 2016To Whom It May Concern:Thank you for allowing me to respond to this complaint assigned ID [redacted] [redacted] had scheduled an appointment with Northwest Air Supply on Saturday August 13, to come out and verify their winning scratch cardOn the scratch card it reads "Winning hand must be verified with master key chart to determine prize." On the card it also reads the "order of winning hands does not match the order of prizes." We fully explained the rules and details to our promotion prior to sending our representative to [redacted] residenceAfter the presentation was finished nothing of this matter was brought u p to the representative or myselfIn fact they filled out a credit application to purchase the product however were declined for poor creditWe gave [redacted] her prize (Kitchen Worthy Serving Set) and the consultation was completed just as both parties agreedThere is no way of [redacted] to know which prize she wonAs you can see there is no key on the card whatsoeverI'm sorry for any confusion or miscommunication on our partPlease feel free to contact me further with any questions and or concerns.Sincerely, Cody A [redacted] Owner/ Operator
To whom this may concern,I'm sorry for any inconvenience this has caused ***We never received a notice of cancellation from Mrs [redacted] The cancellation policy is clearly defined on Mrs [redacted] s contractShe was to notify us of her intentions to cancel by either mailing, delivering, or telegraph a signed copy to Northwest Air Supply at [redacted] **, Kennewick, WA by 02/20/Even though Mrs [redacted] didn't cancel within days, we decided to relieve her of any financial responsibilities and picked up the machineSince she found the terms reached disagreeableUnfortunately Northwest Air Supply cannot house trade ins after 3-day cancellation, we dispose of them daily, Mrs [redacted] is welcome to stop by the office and choose a comparable machine at any time.Thanks, [redacted] Owner/ OperatorNorthwest Air Supply [redacted] **
[redacted] -I am responding to [redacted] 's complaint on 06/25/for customer service issuesMrs [redacted] purchased two Defender room air cleaners from Northwest Air Supply on 6/10/She had called me on 06/23/and wished to cancel her orderI explained to her she only had three business days to cancel, which her and her husband agreed to when they signed the document the day of purchaseWe would of had to receive her notice of cancelation by no later than midnight of 06/15/If she would like any service to her machines we would be happy to send a technician out for service.Sincerely, [redacted] Applegate ID [redacted]
To whom this may concern,Ms [redacted] had an appointment with Northwest Air Supply on January 21st, She wanted to take advantage of our referral program however unfortunately her family and friends given did not fall under our qualificationsThese qualifications are strictly enforced due to the value of prizes and cash given awayI'm sorry for any troubles this has caused for Ms***Please contact me for any questionsThank You, [redacted] Northwest Air Supply [redacted] *** [redacted]
Revdex.com,I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me I would also like to thank MrCody A [redacted] from Northwest Air Supply He was very professional and and understanding as to the reason for me filing the complaint in the first place In hindsight I should have contacted the business first to voice my displeasure We reached an agreement that was satisfactory for all parties I would like to rescind the complaint in it's entirety The matter was handled very well by MrA [redacted] It would not be fair to have a blemish listed with the Revdex.com for this business.Regards, [redacted]
[redacted] -I contacted [redacted] in regards to her complaint and let her know I would mail out the proper prize to herShe accepted my offer and we considered this matter resolvedPlease contact me with any further questions.Thank You, [redacted] OwnerNorthwest Air Supply, Inc.complaint #: [redacted]
To whom this may concern- I am sorry for any inconvenience this has caused Mr [redacted] We ask all of our customers to set aside minutes to view our presentationThere is a good possibility that there was some miscommunicationI am willing to resolve this matter as desired by mailing out Mr [redacted] 's cutlery set Sincerely, Cody A [redacted] Owner/Operator
Please review August 22, 2016To Whom It May Concern:Thank you for allowing me to respond to this complaint assigned ID [redacted] [redacted] had scheduled an appointment with Northwest Air Supply on Saturday August 13, to come out and verify their winning scratch cardOn the scratch card it reads "Winning hand must be verified with master key chart to determine prize." On the card it also reads the "order of winning hands does not match the order of prizes." We fully explained the rules and details to our promotion prior to sending our representative to [redacted] residenceAfter the presentation was finished nothing of this matter was brought u p to the representative or myselfIn fact they filled out a credit application to purchase the product however were declined for poor creditWe gave [redacted] her prize (Kitchen Worthy Serving Set) and the consultation was completed just as both parties agreedThere is no way of [redacted] to know which prize she wonAs you can see there is no key on the card whatsoeverI'm sorry for any confusion or miscommunication on our partPlease feel free to contact me further with any questions and or concerns.Sincerely, Cody A [redacted] Owner/ Operator
To whom this may concern,I'm sorry for any inconvenience this has caused ***We never received a notice of cancellation from Mrs [redacted] The cancellation policy is clearly defined on Mrs [redacted] s contractShe was to notify us of her intentions to cancel by either mailing, delivering, or telegraph a signed copy to Northwest Air Supply at [redacted] **, Kennewick, WA by 02/20/Even though Mrs [redacted] didn't cancel within days, we decided to relieve her of any financial responsibilities and picked up the machineSince she found the terms reached disagreeableUnfortunately Northwest Air Supply cannot house trade ins after 3-day cancellation, we dispose of them daily, Mrs [redacted] is welcome to stop by the office and choose a comparable machine at any time.Thanks, [redacted] Owner/ OperatorNorthwest Air Supply [redacted] **
[redacted] -I am responding to [redacted] 's complaint on 06/25/for customer service issuesMrs [redacted] purchased two Defender room air cleaners from Northwest Air Supply on 6/10/She had called me on 06/23/and wished to cancel her orderI explained to her she only had three business days to cancel, which her and her husband agreed to when they signed the document the day of purchaseWe would of had to receive her notice of cancelation by no later than midnight of 06/15/If she would like any service to her machines we would be happy to send a technician out for service.Sincerely, [redacted] Applegate ID [redacted]