Northwest Airlines

We at Abbott Bus Lines Inc strive to provide the public with safe reliable service frompoint (A) to point (B) and returnWe do maintain our buses not only to please the publicbut to be Department of Defense and Department of Transportation qualifiedThis in noway excuses the problems experienced
*** ** ***'s tripI apologize for the lateresponse of our company on this matterThis information was just turned over to me lastweekWe've been experiencing some tum over in our office in the past couple monthsIdo understand that our driver didn't seem to handle the situation properly Windows areheld securely by rubber gaskets, this is the first one I have know in the past years tohave fallen outContinuing to the destination was better than setting roadside waiting ona replacement.We charge for a completed trip, we have no way to price inconvenience experienced byunexpected problems.We should have responded to this customer much sooner, I will do this myself,however; we will not be able to offer them a refund.Respectfully submitted,*** ***Customer Service Manager***###-###-####