Northwest Arkansas Pool & Spa Reviews (2)
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Northwest Arkansas Pool & Spa Rating
Address: 907 Brookhill Road, Louisville, Kentucky, United States, 40223
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After doing business with them since 1986, recently there has been a change of ownership and I find the current owners to be very unprofessional and unethicalI came to their store requesting their serviceman to check my pool out having trouble to get it to primeThey told me he would come later that weekI brought with me the lid to the pump and bought a new gasket for it just in case it was badWhen I returned home I placed the new gasket and lid next to them pump for the servicemen, After several days I called them and asked if they knew when he was coming outThey checked their records and stated shortly after I left their store they found he was in the area and sent him to my houseHe apparently got their before I did and left my house after noting the lid missingI asked the owner why he did not call me as I would have been only a few minutes away and I was told that their serviceman was not allowed to use the company cell phone to call the clients???? I asked why the owner did not call me and was not given an answerShort time later I received a bill for one hour service?
After doing business with them since 1986, recently there has been a change of ownership and I find the current owners to be very unprofessional and unethical. I came to their store requesting their serviceman to check my pool out having trouble to get it to prime. They told me he would come later that week. I brought with me the lid to the pump and bought a new gasket for it just in case it was bad. When I returned home I placed the new gasket and lid next to them pump for the servicemen, After several days I called them and asked if they knew when he was coming out. They checked their records and stated shortly after I left their store they found he was in the area and sent him to my house. He apparently got their before I did and left my house after noting the lid missing. I asked the owner why he did not call me as I would have been only a few minutes away and I was told that their serviceman was not allowed to use the company cell phone to call the clients???? I asked why the owner did not call me and was not given an answer. Short time later I received a bill for one hour service?