Northwest Auto Brokers, LLC

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[redacted] purchased the 2008 [redacted] Legacy 2.5 GT (herein referred toas “vehicle”) on January 4, 2018 with [redacted] as the co-purchaser andfinanced the...

purchase via Navy Federal Credit Union. [redacted] and [redacted] are herein referred to as “customer”. The customer had purchased avehicle service agreement, signed two “As-Is - Sold Without Warranty”documents and signed a “We Owe” document stating “Nothing Promised, NothingOwed”.Northwest Auto Brokers originally acquired the vehicle from [redacted]Car on August 9, 2017 via [redacted] Auto [redacted]. There was no statedissue with the VIN plate by [redacted] Car, [redacted] Auto [redacted] orthe collateral protection service of the floor plan used by Northwest AutoBrokers. The vehicle was then sold on August 29, 2017 to a private owner(name not revealed). The private owner had the vehicle inspected at [redacted] on August 30, 2017. According to the mechanics at [redacted], the vehicle’s driveability and performance checked out finewith an exhaust leak at the turbocharger. The mechanic stated that thevehicle's turbo was functioning correctly as the vehicle would not driveover 15 miles per hour had the turbo not been functioning. The only problemwith the turbo at the time of sale was an exhaust leak. The mechanic statedthat the turbocharger would have to be removed and inspected further todetermine the exact reason for the exhaust leak.The private owner then traded-in the vehicle on October 5, 2017 due to highinsurance costs. Northwest Auto Brokers would not have accepted thetrade-in allowance of $9,521.31 had the vehicle not been functioningcorrectly. Northwest Auto Brokers had then advertised the vehicle for saleat $9,792. The vehicle was sold to [redacted] and [redacted] for $8,216.50 onJanuary 4, 2018. The vehicle book-out price is $10,550 and Northwest AutoBrokers was advertising the vehicle for $9,792. [redacted] and [redacted] wereinformed that there was an exhaust leak so the vehicle price was discounted$1,575.50 and discounted $2,333.50 below book-out price due to that fact.The customer knew the state of the vehicle at the time of purchase as itwas the reason for the discounted price. The customer did not “find out”about the exhaust leak as they were informed that it was the reason for thediscounted price. The customer was also informed that Northwest AutoBrokers had originally paid more for the vehicle at the [redacted] than wassold to the customer. The customer had possession of the vehicle for overone month before claiming the turbocharger was faulty.The customer provided repair estimates from [redacted] in [redacted],[redacted]. [redacted] provided two repair estimates for the same repair.One estimate was for $2,289.99 and the other estimate was for $1,945.01.Neither estimate was for $3,000 as the customer claims. The customer wasalso informed that the extended warranty they purchased would cover theturbo repair if the turbo was indeed faulty. The customer was informed thatit is Northwest Auto Brokers’ policy is to only use preferred repairfacilities for estimates and repairs unless an alternate agreement is made.The customer was given the option of shipping the vehicle back to [redacted],OH for a goodwill estimate of the turbo from a preferred repair facility.The customer refused the offer. Again, the customer could have the turborepair paid via the service agreement at no cost other than the deductible.The customer then verbally agreed via telephone on March 5, 2018 to sign a“Goodwill Repair Acknowledgment” for a payment from Northwest Auto Brokers.The agreement was that once that document was signed by both [redacted]and [redacted] and returned via the self-addressed envelope provided,Northwest Auto Brokers would pay the customer $550 for the repair of theexhaust leak. This was simply a goodwill gesture and not legally required.The document was never signed and returned. According to the vehicleservice agreement provider, the customer contacted them on March 1, 2018 toreceive claim procedures and was also informed that the turbo was indeedcovered for repair. The vehicle service agreement provider also stated that[redacted] had contacted them on April 3, 2018 but did not provide anyrepair estimate or documentation of any kind.In summary:The customer did not pay $10,000 but rather $8,500 total out-the-doorThe vehicle’s turbo was functioning correctly at the time of purchaseThe customer purchased a Vehicle Service Agreement and has made no claimsor provided estimatesThe customer signed two “As-Is - Sold Without Warranty” documentsThe customer signed a “We Owe” document stating “Nothing Promised, NothingOwed”The customer had full knowledge that there was an exhaust leak at the timeof purchaseThe customer received a $1,575.50 discount off the asking price of thevehicle due to the exhaust leakThe vehicle repair was not $3,000 but rather much less and was from anon-preferred repair facilityThe service agreement purchased by the customer would cover the cost ofrepairing the turboThe VIN plate has never been an issue and was not removed by Northwest AutoBrokersDocuments provided:Original purchase receipts for Northwest Auto BrokersPrivate owner bill of sale dated 8/29/17Private owner inspection done by [redacted] dated 8/30/17Private owner trade-in bill of sale dated 10/05/17 showing trade-inallowance $9521.31Window sticker showing vehicle for sale price $9,792[redacted] and [redacted] bill of sale documents dated 01/04/18[redacted] Guide showing As-Is - No Dealer Warranty signed by [redacted] and[redacted]As-Is - Sold Without Warranty document signed by [redacted] and [redacted]We Owe document stating nothing promised, nothing owed signed by [redacted] and [redacted]Vehicle Service Agreement signed by [redacted] and [redacted] statingturbo repair is coveredSales Recap Sheet, Receipt stating out the door sale price of $8,500Title information and history from State of OhioTwo separate estimates from [redacted] to repair turboRegards,William (Bill) C[redacted]Northwest Auto Brokers4725 Roberts Road[redacted], OH 43228###-###-####Attachments: