Northwest Collision

Rip off....Fraud....Scam Artist.....Thieves!!!! Do not let them touch your vehicle! They have been holding my vehicle hostage x months and refuse to return it! They will lie and drive you into debt while your waiting week after week for you vehicle! I'm in the process of filing suit!! You've been warned!

The customer *** *** *** stated she was fine with the vehicle being repaired at our shop Northwest CollisionIt was *** *** brother that told her to remove her vehicle from our shopWe placed customer in a courtesy rental for days*** read the full contract and was clear
before she signedOur contract is in plain font and same font size and is very clear, there is no fine print

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
 
I am not disputing the teardown fee although taking a bumper off does not cost $500 I  have spoken to several body shops and all say $80-$150.
THe rental car was only 2 days and check engine light was on and had no gas I had to put gas. I returned the car on Sunday when I called to let them know that the dealership was fixing my car. Friday the day of the accident I told the owner that only the dealership or T&S auto will do anyh work. I called on Sunday so they should have worked on my car.  But my real issue is with the other charges. ok storage fee was $35 per day= $210 that is fine, the clean up fee $75 by the way the tow truck did not clean up anything but that fine too, the tow fee $160 is alright. But the $300 Preservation fee and $200 Administration fee. I have spoken with TDLR Terxas Department of Licensing and Regulations and they have advised on my nest step., I am not disputing the $500 tear down although that is outrageous and just bad business knowing that I wanted my brand new car back at the dealership. I feel they chose to tear it down and kept the car till Wednesday when we should have been able to get it Monday. I will continue to look into this with the help of TDLR, the insurance company.