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Northwest Commercial Real Estate Investments

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Northwest Commercial Real Estate Investments Reviews (6)

Hello,We have resolved the issue concerning the deposit disposition being mailed to the residentThe forwarding address that we had on file was missing an apartment number and once we received the correct address a new refund check and summary was mailed out immediatelyAs for the utility charges,
during the transition of ownership there was an oversight with the accounting of utility billingsWe have since remady this overpayment with the requested refund amount listed in the complaint of $105.We do apologize for this error and hope that this will amicable resolution to this disputeSheila W***Resolution SpecialistNorthwestApartments.com

Thanks for responding to this complaint, we've ordered your lease file to be pulled from physical records to see when written maintenance requests were made for damage to your unitIf there is an emergency water leak in the apartment we will enter a unit to shut off water and stop a leak because of the potential damage that can be caused to the buildingIt is our companies policy to leave a maintenance hang tag on a door in the event a unit is entered without prior permission
It looks like when you moved out of the unit in February of you broke your lease agreement, therefore a remaining balance with accounting was forwarded to a forwarding address in AlaskaWhen those claims are not paid they are forwarded to our collections attorneyWe understand that you'd like to clear this item credit record, but once a judgement is issued it usually takes a long period of time for it to clear from a credit reportIn our records it shows the building is still owed $dollars for damage to the unit walls, and cleaning services when you vacated before the end of your lease
We try to be very attentive to reported maintenance issues received by our maintenance departmentIf a maintenance issue was not reported it's hard to fixAgain we are pulling your physical lease file to see if there is any further information to support your claim
Attached you'll find the document that was mailed out in February of after you had vacated your apartment
02/18/2014*** *** *** *** *** ** *** ** *** *** *** *** *** *** *** ** ***Re: Security Deposit StatementDear *** ***:Enclosed please find an itemized list of chargesBased on these charges, you have abalance due of $348.00.CreditsSecurity Deposit $400.00Total Credits $400.00ChargesCleaning $70.00PaintingDirty, nail holesPer lease section $138.00Blind CleaningPer lease section $90.00Lock ChangePer lease section $50.00Lease BreakPer lease section $400.00Total Charges $748.00Amount Due $348.00Please remit the balance due within days to the address aboveBalances still owingafter days will initiate collection actionsIf you have any questions or concernsregarding the charges or balance due, please contact us at *** ***Regards,*** ***

Hello ***,Our lease renewal options do not typically follow lease expiration dates, although it may happen depending on the timingThey are usually offered at certain times a year, not at the end of tenants lease periodsThe 9/1/start date, is exactly what it meansThe lease begins on
9/1/2014-8/31/(months)If there was a question concerning the start date, it should have been noted on the lease renewal and discussed during the renewal period which is usually days prior to the new start dateWe have attached a copy of your lease renewal for reviewThe renewal states that the price adjustment would take effect on Sept 1, thus, twelve months later your lease would end on 8/31/2015. Regards,Resolution Center - NCREI
***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

Complaint: [redacted]I am rejecting this response because:Regardless of the outcome of the argument about the interpretation of the wording in the Notice of Rental Rate Adjustment, [redacted] and I are still owed the money that we paid for August 2015 rent. During our research to support our interpretation of the lease, we discovered that upon signing the Notice of Rental Rate Adjustment you were required to provide a summary of the Residential Landlord-Tenant Act per Subsection A of 7.24.080 of Seattle Municipal Code, which you did not provide to us at that time or anytime afterward. Due to this discovery and under Seattle Municipal Code 7.24.090, we were able to terminate our lease. We wrote you to terminate our lease, and according to your records, the only two people on the lease, [redacted] and I, had already vacated the unit on July 19, 2015. Therefore, we are still owed the money that we paid toward August 2015 rent.Sincerely,[redacted]

We are sorry to hear that there has been issues with the apartment. We are very concerned with entry issues and train our managers on the proper notice requirements. However, if there is an emergency; fire and/or flood we must enter any apartment immediately without notice.
As for communications,...

you should be able to contact your manager directly either by email, phone, and/or front door. 
If you have any further issues please contact the Dispute Center at [redacted]
 
Regards,
Resolution Center - NCREI

Complaint: [redacted]I am rejecting this response because:
As I do understand that entry to apartments in the case of emergencies is permitted by law, there was zero notice, even after the fact. I realized someone had been in my apartment and had no idea who it was, which as a single girl was terrifying. 
In addition to that singular issue, there were many more like the fact that I myself had an emergency water situation that was not handled immediately, and the clean up after the fact took 3+ weeks which left my apartment in an unlivable condition.  
Your claim is that your managers are available via phone but when your company is not acting lawfully, you avoid all communications. There has been no resolve to the illegal activities that occurred on your part, so that sums up the lack of availability pretty well. 
Sincerely,[redacted]

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Address: 1425 Broadway # 49, Seattle, Washington, United States, 98122-3854

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