Northwest Corporation

Complaint: [redacted] I am rejecting this response because: I received a letter that was dated Jan 22nd - that said I still owed $If Petro claims that the charges were removed on Jan 21st then why did I receive the letter dated Jan nd (attached in the response)Also given that I have spent over hrs on the phone and writing letters - I DEMAND PETRO COMPENSATE ME FOR THE INCOMPETENCE THAT PETRO HAS DEMONSTRATED AND THE INCONVENIENCE AND AGGRAVATION THAT THIS HAS CAUSED ME AND MY WIFE I am saving all of these emails - I see a small claims court trip in the works here Regards, [redacted]

This is in response to [redacted] complaintOur delivery manager has left a message for [redacted] to give him a call

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me My issue was resolved about days after I filed my complaint, I was reimbursed for the money taken from my account for both the oil and cost of service visitI did reach out right at that time to let the Revdex.com know that it was handledI actually just received a call on my voicemail today from a Steve regarding my complaint, and on the message he apologized that it took him so long to call me, since I had filed the complaint at the start of three issue I called back the number the gave me but the cell phone just rang, so I could not leave a message to let him know it was resolved yet Regards, [redacted]

Thank you so much I really appreciate it Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Mrs***’s issue was resolved on 2/Both the delivery billing error and service issue were addressedMrs*** received credits for these errorI have reached out to Mrs*** to validate that all issues were resolved to here satisfaction, but have not heard back from her
Thanks, Steve N GM PA/SJ

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Thank you for the opportunity to respond to Mrs*** concernsMrs*** account was opened October 26, As requested, we set a propane tank with gallons of propane on October 31, Mrs*** was charged a $set up fee as well as $for gallons of
propane in the tank, totaling $Our Field Service Supervisor spoke with Mr*** on November 6, and advised the tank was not empty, it still had gallons of propane remainingDuring this call Mr*** requested the account be closed and the scheduled delivery be cancelledHe also advised he was disconnecting the propane line and wanted the tank to be removedMr*** was advised we would schedule a technician to pick up the tank and we would credit the account for remaining product in the tankOn November 7, the tank was retrieved and the account was credited $for the gallons of unused propane, leaving a balance of $on the accountFollowing several conversations with Mrand Mrs***, we are pleased to advise our Service Manager resolved this dispute and there is no balance due on the accountPlease advise if you require additional informationSincerely, Greta *** Customer Service Manager ###-###-#### ***

Thank you so much I really appreciate it.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

This is in response to [redacted] complaint. Our delivery manager has left a message for [redacted] to give him a call.

This consumer resides in [redacted].  I have contacted the local office who advises that the service agreement charge was removed from this account on January 21, 2015 and the account has been closed at the consumer's request.  There is a zero balance due.

Please accept our sincere apologies for any inconvenience you may have experienced. We want to thank you for over 26 years of loyalty to the company.  We do not take a 26 year relationship lightly and the fact that you are not satisfied with the company is concerning to us. Our priority is...

to keep you as a satisfied customer. Our Customer Service Manager, [redacted]; will be handling your concerns from here forward.  We have posted a credit on your account that matches the price you were given during your phone conversation prior to the delivery. We are confident that a short phone conversation with our CS Manager at your convenience will address most or all of your concerns. At Petro Home Services, we take pride in ensuring our customer’s satisfaction. It’s unfortunate that we have not met your expectations.  We deeply value your relationship with Petro and are committed to providing you with the highest level of service simply because you deserve the very best.  We thank you for your continued patronage. Please contact our Customer Service Manager directly:             [redacted]               Customer Service Manager            Phone-###-###-####             mailto:j[redacted]

Complaint: [redacted]
I am...

rejecting this response because: I received a letter that was dated Jan 22nd - that said I still owed $184.61. If Petro claims that the charges were removed on Jan 21st then why did I receive the letter dated Jan 22 nd (attached in the response)Also given that I have spent over 6 hrs on the phone and writing letters - I DEMAND PETRO COMPENSATE ME FOR THE INCOMPETENCE THAT PETRO HAS DEMONSTRATED AND THE INCONVENIENCE AND AGGRAVATION THAT THIS HAS CAUSED ME AND MY WIFE I am saving all of these emails - I see a small claims court trip in the works here 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  My issue was resolved about 4 days after I filed my complaint, I was reimbursed for the money taken from my account for both the oil and cost of service visit. I did reach out right at that time to let the Revdex.com know that it was handled. I actually just received a call on my voicemail today from a Steve regarding my complaint, and on the message he apologized that it took him so long to call me, since I had filed the complaint at the start of three issue.  I called back the number the gave me but the cell phone just rang, so I could not leave a message to let him know it was resolved yet. 
Regards,
[redacted]