Northwest Counseling Solutions, LLC Reviews (1)
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Northwest Counseling Solutions, LLC Rating
Address: 30 W Main St Ste 304, Walla Walla, Washington, United States, 99362-2872
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Here is a summary of what happened. On 09/30/16 Kirsten was scheduled for an installation. I called and left a message in the am saying that due to one of our technician being out, we cannot do the job because it requires two people to install. Kirsten called and I must have been on the other line,...
so she left and message saying,"no problem, we can reschedule but I will be out of town next week, and you guys will have to wait till I get back." After receiving that voicemail, I did return her phone call, she didn't pick up so I left a voicemail stating that I do have her on the schedule for 10/17/2016 at approximately 3 pm, and will give her a call before arrival because we will be at another job before hers...Because sometimes jobs may or may not go smoothly, it may take longer then expected. (I can't remember if it was last Friday that she had called or if it was Monday, 10/17/16 that she called and complained to me) Then Kirsten called saying that she waited all day for us on the first appointment and that we were rude and never called her back, which I reminded her that I did receive a voicemail from her stating that she's ok with it and she will be out of town for a week. I also mentioned that I did leave her another voicemail last week telling her that she is on the schedule for 10/17/2016 for approximately 3 pm. We rescheduled her appt for 10/25/2016 from 10-11 am, Kirsten got really upset at me for bringing up the voicemail she left me from 9/30 and hung up on me. I called her back to apologize and then offered her a discount, she was furious and told me to just cancel her appt with us and threatened to write to Revdex.com, and hung up on me once again. We never once told her that we would not give her the 50% deposit. By the way it was also raining on 10/17, so we wouldn't have been able to install her window due to the weather, anyways. It's not that we want to keep on rescheduling her, if we are installing windows, we do not install when it rains due to the fact that things could go wrong in the future, for example leaks, condensation and etc.