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Northwest Distribution Inc

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Reviews Northwest Distribution Inc

Northwest Distribution Inc Reviews (20)

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me with the additional requirements. I would like a picture of the attachments for the *** vacuum so that I know that nothing is missing. Along with the e-mail confirmation of the credit for $to my credit card, I would like whomever is handling the dispute with my credit card to contact *** and let them know that the refund is being approved by Northwest Distribution. My phone number is ***. My address is *** *** *** *** *** **. I would like the employee bringing me my vacuum to please call me first and schedule a time to exchange the items. I am currently out of town until tomorrow, May 7th. I will be available (at home) for the exchange of the items any time starting May 8th and on
Regards,
*** ***

The consumer agreed to paying for the Kirby up front and having it shipped once paid for, because she was not approved for traditional financing The Kirby was just finished being paid for in the last few days Earlier today before this complaint was filed, we were able to reach her by
telephone She refused to provide her shipping address (she lives at a different address than on her paperwork and now lives out of state) and hung up on our representative who called her She filed several different disputes with *** ***, all of which are closed and settled in our favor because we showed very clear documentation of the original agreement and that the attempt to cancel later was outside the legally allowed time frame We have the Kirby ready to ship to her as soon as she is willing to provide an address

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to meHowever, please note that my dissatisfaction occurred from the beginning because of how the first salesman pushed the door open with the box and did not ask to enter my homeThe sales process began without my formal consentI accept the responsibility for not being more aggressive, but that is not my natureI can only hope that this will be a training opportunity and have it noted that salesmen should ASK to show the product and enter the home rather than assume and force their way inFrom that point on, it was a very fast and high pressure situationI was uncomfortable, but again, I am not an aggressive personI felt the only way to make the situation end was to continue with the saleOnce I read the cancellation instructions, I acted on them immediatelyAt this point, the signed cancellation paperwork was mailed priority to the PO box listedI have received confirmation that this was delivered today (10/20)I expect a phone call in the next 24-hoursI would like this handled as soon as possible.
Regards,
*** ***

Revdex.com:
A Representative from Northwest Distribution stopped by the house todayThey gave me a check for the full refund and took away the vacuumI am very appreciative of the Revdex.com help in this issueThank you
Regards,
*** ***

Complaint: [redacted]
I am rejecting this response because:  First of all, I contacted you at [redacted] four times in addition to your two phone calls to me on March 9th.  I contacted you to let you know that items were missing from the vacuum supplies and attachments.  I also said that the vacuum was too expensive and that I did not want it.  I called again on March 12th and left a message that I wanted my vacuum back and that I was moving out of my current residence by the end of the month and therefore, could you please contact me ASAP (you are a business and should be calling clients to schedule these things in advance)!  I think it is funny that Wyoming law does not count Sundays as a business day as Northwest Distribution was open on Sunday to process the charge for the [redacted] vacuum to my credit card on Sunday March 8th! That would make March 31st "within 20 days.'You need to read your own contract of Notice of Cancellation because it clearly states I was to have my vacuum ("any property traded in") and my credit card (any payments made by your under the contract or sale") were to be returned to me by 10 BUSINESS DAYS, meaning by March 23rd!  Not when the [redacted] vacuum is returned to you!  No one contacted me by phone or text to get the information about what kind of vacuum I had that was traded in.  That was your companies responsibility to contact me to get my vacuum returned within the allotted 10 business days!I do not want this [redacted] vacuum!  This company has poorly communicated with it's employees.  I and my husband were both home at the residence packing up things to move.  We never had anyone stop by as you say you had someone try to stop by twice - not true.  I have a copy of all my phone records and have them in paper form as well to prove that I never received a phone call from Northwest or any of your employees before the 20 days time frame.  You need to get paper copies and submit them to Revdex.com to prove what you are saying.  When your employee stopped by my address in [redacted], WY (after I had already notified you that I would no longer be at that address on March 12th), without even calling to make an appointment to pick up the vacuum, on April 7th to pick up the [redacted], she then called me on my cell phone from her number of [redacted].  She asked if I would be available to return the [redacted] as she was just outside my [redacted] residence.  I asked her if she had my vacuum to exchange as well.  She said "No, she did not know that I had traded in a vacuum."  She said she would call back.  When your employee called me, I was out-of-town visiting family as it was Easter weekend.  She text me and I told her that I would give back the [redacted] once I had my vacuum, and that I was certain the contract had been breeched and was past the 20 days on the day she came to get the vacuum.I would like my vacuum back FIRST and my card credited back immediately per the terms of your contract!  The serial number of my vacuum is [redacted] and it is a metallic orange and grey vacuum the [redacted] model.  I have all the information about my vacuum and the receipt retrievable.  The vacuum cost me $499.  If you can't find my vacuum you can send a cashier's check for $499 and I will be glad to take your [redacted] vacuum to [redacted] to return to this company.  However, until I get my vacuum and all it's attachments (and it is in working condition, the same condition it was when I had it) and my credit card credited, OR I get a cashier's check for $499 and my credit card credited for $2100, only then will I return the [redacted] (this company has not adhered to the contract and returned these things within the 10 business days from March 9th, so it is not me keeping this business from getting back the [redacted] vacuum).  If you agree to returning or paying me for my vacuum and crediting my card back, I will take your [redacted] to [redacted] or an employee can come pick up the vacuum.  I will not give out my new address until I know what the company's intentions are in this issue (because I will not have employees come to my home and demand the [redacted] back or other forms of possible retaliation).
Regards,
[redacted]

We are sorry for your dissatisfaction.  Unfortunately, since you state that you did not tell the representatives you were uninterested or ask them to leave, but rather filled out a credit application stating all of your personal information and agreeing to a contract with terms, the salespeople...

were under the impression you wanted to make the purchase that you made.  We are sorry for the confusion.  Please follow the cancellation instructions by mailing in the notice of cancellation from your paperwork - either of the four copies provided is fine.  Send it to the PO Box on the paperwork.  Once received, we will call you to arrange pick up in a timely matter.

Not sure what the misunderstanding is.  Had two voicemails from the customer on the 9th.  Our office was closed as always on Friday, Saturday Sunday the 10th, 11th, 12th.  Returned call to her Monday the 13th and dealt with the cancellation (by then we had received the written copy...

which is what we have to have).  We paid for the Kirby to be boxed and shipped at a [redacted] Store and the Kirby is back in our possession already.  Her down payment was refunded the same day she dropped it at [redacted].    Should be all good to go!

Attached is a picture of the two [redacted] attachments.We have someone making a trip to [redacted] this afternoon to handle this matter, and can meet with you tonight around 8pm, or tomorrow morning, whichever works better for you.  He will be calling you later in the morning today.He will have the [redacted] and the attachments.The [redacted] card will be credited while he is still in your home.  Your letter talks about us notifying [redacted] we are crediting that.  He will be happy to confirm to them the credit if you would like to call them,  but just to be clear, it won't be related to the chargeback claim which was closed in our favor.  This will be a completely fresh refund to your card.  We can also forward to an email you provide, a copy of the refund confirmation as soon as it is processed in your home.  The [redacted] and all attachments must be returned and in clean, new condition as received.  If you have been using it, please clean it, including roller brush, and remove and discard the inner dirt bag.We are happy to help you and look forward to resolving this matter tonight or tomorrow morning.

We are so sorry for any convenience.We have not received the notice of cancellation yet.  May we please get the tracking information so we can try to determine what is holding it up?Thank you.

Complaint: [redacted]
I am rejecting this response because:
I have requested several times to cancel my order. I do not understand why you refuse to refund my money. You have no idea of what was said or done between me & [redacted]- so please do not speak on there behalf. I have not dealt with a business with so little business ethics in my life. You lie & try to deceive customers. You avoid contacting customers who inquire about refunds or cancellations to try and push it beyond the cancellation date. The cost of the vacuum is not the issue its the point that I do not wish to associate with your company in any way. Please keep your product & refund my money. 
Regards,
[redacted]

The cancellation was late.  We have written proof of this, and it's why every single dispute has been closed in our favor.  We have done nothing wrong, and our position will not change.  The machine is ready to be shipped when an address is provided.

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory with the following exceptions.  The third picture is not the right attachment.  The three attachments that the vacuum had are 1) the crevice tool 2) crevice tool attachment duster brush and 3) upholstery nozzle attachment (pictures are attached so you can see what all three look like).   I expect my vacuum back in the same condition and fully working condition as  I am doing the same on the [redacted] vacuum.I expect these tools to be with the vacuum.  I have only used the [redacted] vacuum once to clean the rental I moved out of in [redacted].  The rental I have in [redacted] is all hardwood floors.  So the [redacted] is in the same condition that I received it in!  The [redacted] that was sold to me was the demo vacuum that [redacted] (your employee) had used to demonstrate the vacuum to me and several other potential customers.  The vacuum did not come in the original box nor was I given the original box.  I notified the lady employee (can't remember her name) that a few attachments and the carpet cleaning solution was missing.  Just reiterating everything so you have  ALL the specifics.
Regards,
[redacted]

Thank you for getting us the information on your [redacted].  Now that we have that we were able to locate your machine.  We have attached two pictures for you.  The one of the canister top was taken when they had it apart cleaning it up for you.  We have someone coming to [redacted] today to bring your [redacted] and pick up the [redacted].  We will credit your card when they are there in the home, and will forward you the credit confirmation email so that you feel secure you have been credit, since the credit can take up to 7-10 business days to "show up" in your account.  What is your new address they can come to, and what is the best phone number to reach you on so they can give you a heads up when they are close to town?

Complaint: [redacted]
I am rejecting this response because: I made several attempts to cancel the order. I also tried to contact the sales office several times by fax & phone with no response. The call I got was from a "shipping" office only. I originally filed the complaint earlier to the main Kirby office & they said it had to be refilled locally. I would love to make a recorded statement on the level of service, responses & business ethics that this company practices. I'm sure many complaints are filed. I always lived out of state. My son [redacted] lives in Colorado & he tried to contact the office about the cancellation & refund also & the advice he was given by the staff was to file a complaint & see what happens. So that is why the complaints have been filed. 
Regards,
[redacted]

[redacted] emailed us privately on April 24th.  Following is a copy of our response sent this morning.  [redacted],Thank you for your email.  We would like to get this matter resolved so that you can get your [redacted] back, return the [redacted] and receive credit to your card.To answer your...

questions about the 20 days, it does not include Sundays.  All contract law in the state of Wyoming considers Monday-Saturday to be a contract date, but not Sundays.  Therefore the 20 days ended on April 1.  We contacted you several times within 10/20 days either way, however.  We called you twice alone on March 9th.  We also made other calls as well as text messages.  Our first text message was March 27th, and we sent several for a few days after that, and never received responses to any of those texts.  Those texts stated that we didn't think our calls were going through to you because you weren't calling us back and would you please respond via text so things could be handled.  We had someone in the area on Aprill 6th, so she went by your home and [redacted]ed you had moved.  You would not answer her phone calls but began responding via text but were unwilling to give your new address and stated you were keeping the [redacted]. While we are not obligated to let you return the [redacted] at this point, because you have not made the goods available and did not return phone calls or text messages within the 20 day period, we are still willing to do it.  Please give us any additional information you have on your [redacted], specifically the color and serial number if available.  We have record of the model number but have been trying to get at least the color from you.  We can then schedule for someone to bring the [redacted] and pick up the [redacted].  We also need your new address where the [redacted] is located.  Your card can be credited while the representative is at your home making the exchange.  If you prefer the credit sooner, we can pay for you to ship the [redacted] to our office and as soon as we receive it we will credit your card and ship the [redacted].  Either option is ok with us.  We regret that you were unhappy with your decision to purchase the [redacted], and hope we can resolve this issue with you now.Northwest Distribution

Complaint: [redacted]
I am rejecting this response because:I attached a letter of the Cancellation...

form I sent to them on 7/23/2016. This letter was sent via USPS and therefore does not have a tracking number. Nowhere in the cancellation form does it say I need to send it with tracking. I have never had an issue with the postal service not delivering the mail to a recipient. I believe they are using this as an excuse to not refund my money.
Regards,
[redacted]

[redacted]
[redacted]
[redacted]
[redacted]
[redacted] 
Dear [redacted],I am e-mailing you to reopen my dispute against Northwest Distribution, case ID [redacted], as my [redacted] vacuum was damaged in such a way that it does not function as is normal for this vacuum.  There are important parts missing from my vacuum that affect the functionality of the machine that were present  and not missing or damaged before Northwest took my vacuum. I want Northwest to reimburse me for the cost of the replacement [redacted] assembly of $84.94 as they are the ones who lost these pieces while taking the vacuum apart to clean it up.  They cannot deny that they took my vacuum apart to clean it because they stated it in the correspondence to Revdex.com on 5-10-15.  I also called [redacted] to see if I could obtain the missing parts from them.  The man I spoke with said that I would have to replace the [redacted] assembly as the two smaller parts are not available from the manufacturer separately.  I have included a copy of the receipt for the replacement [redacted] assembly.I would ask Revdex.com to please expedite this interaction as this complaint and process has already been going on since April 12, 2015. I have explanations of the damage and missing items along with pictures to support my case.  I upheld my part to Northwest and have they not upheld their part to me as my vacuum has been damaged.My vacuum has a clear bin assembly with a red lever on the back and an orange [redacted] assembly with a red switch and silver button on the back.  The orange [redacted] assembly was damaged when Northwest had my vacuum apart to clean it up.  I would like to point out that Northwest stated the following in the Revdex.com correspondence from 5-10-15:         “The one of the canister top was taken when they had it apart cleaning it up for you.” (Anyone can see in the first picture I attached where paint was scraped and the [redacted] assembly was marred up in order for them to take the [redacted] or motor assembly apart).When Northwest took apart the orange canister/[redacted] assembly, they lost the spring that goes behind the silver button.  The silver button is what attaches and holds the clear bin assembly onto the [redacted] assembly.  So my clear bin is not securely attached to the motor of the vacuum.   Also, because the clear bin assembly is not fully attached to the [redacted] or motor, it does not have proper suction.There is also a another piece that attached to the [redacted] assembly somewhere by the silver button and the red switch that is missing as well.  This piece held the red switch on the orange [redacted] assembly in a position so that it would line up next to the orange tab on [redacted] the with the red lever on the clear bin assembly to open the lower lid of the clear bin assembly.Once, I noticed these things were missing after using my vacuum the day after Northwest had returned it to me.   I did call Northwest and had to leave a message.  The damage was not obvious when I first looked the vacuum over in front of the employee because all the parts are small and you can’t tell that the button is broken until you take the clean bin and [redacted] apart to empty the bin in the garbage.  These things worked properly on my vacuum when I had it in my possession.  I only cleaned the filters in my machine to maintain it, I never took the [redacted] assembly completely apart as [redacted] does not list this as a type of maintenance or necessary for proper function of the vacuum in the owners manual.I attached pictures of my vacuum a [redacted] and a [redacted] origin that I found at a local store so that Revdex.com and Northwest can compare the parts of a vacuum without the spring behind the silver button and a vacuum that does have the part intact.  I also have pictures of the red lever to compare on both vacuums as they are identical [redacted] vacuums.Regards,[redacted]2 Attachments Preview attachment [redacted] Replacement Cost.pdfPDF[redacted] Replacement Cost.pdfPreview attachment Marred [redacted] assembly.docxWordMarred [redacted] assembly.docx

Complaint: [redacted]
I am rejecting this response because:  I think this company is a joke!  Northwest is full of liars and I can prove it in small claims if it comes down to it!  This company broke and lost small pieces to my vacuum when it was taken apart to clean the [redacted] cylinder.  Northwest even admitted taking my vacuum apart in an e-mail to Revdex.com.  I did not know that this very small piece was missing until I actually used and turned on the vacuum the next morning and I did contact the Cheyenne office withing 24 hours of getting my vacuum back.  My vacuum was not missing these pieces when I had it as I never ever took the [redacted] cylinder apart as this is not part of the normal cleaning and maintenance that [redacted] recommends in the owners manual.Lie number one, the employee in the ford explorer that came to pick up your vacuum and drop off my vacuum, had [redacted] license plates.  I have a picture of the vehicle and plates.  You had the option of mailing me my vacuum and me mailing you your vacuum at your expense but Northwest chose not to go this route because this company would have had to return my vacuum first.Lie number two, the first employee to stop by my old home in [redacted] came by on April 7th to pick up the [redacted] vacuum.  She was standing outside my old home, that I no longer lived at, and called me on my cell phone to ask if I was at home to return the [redacted] to her as she was just outside my old home.  She also said she did not have my [redacted] vacuum to return to me as she was not told there was a trade in that needed to be returned.  By the way this is six days past the the 20 days that Northwest supposedly had to retrieve the vacuum! Lie number three, my credit card re-opened the dispute on my card.  They notified Northwest about this dispute being re-opened.  My credit card company will be glad to provide Revdex.com a letter in regards to the dispute for the charge being re-opened.I called the Cheyenne office on September 13th, 2015 and left a message that my cancellation had also been mailed to the Cheyenne address, that I wanted my vacuum back and that I was moving out of my [redacted] home and would no longer be available at that address at the end of March.This company is a bunch of liars and does not want to do the right thing.  The lawyer I talked to said your contract is not specific and therefore, I was in the right in calculating the 20 days and that it could be proven in a court of law.  If this company does not want to do what is right!  Prepare for court in [redacted] because I have been to small claims several times and have won each time!
Regards,
[redacted]

No, it is not required.  We were just asking to try and help locate your cancellation notice.  What time can someone come by hour house tomorrow?

We sent someone from Fort Collins, CO to [redacted] specifically and only to handle this problem.  Ms. [redacted] inspected the [redacted] and accepted it before returning the [redacted].  There was nothing broken or missing or damaged in any way.  We have done everything in our power to satisfy Ms. [redacted], including letting her cancel when we were not obligated to do so and had won the dispute she filed with her credit card company after proving that she did not make the merchandise available to us.  Only once this dispute was closed in our favor and she could not keep the machine and her money did she finally provide us her new address across the state.  This matter is closed and we will not be paying for any alleged damage, since she acknowledged it was fine when she gave the [redacted] to the rep in her home.

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Address: 116 West Harvard, Suite 4, Fort Collins, Colorado, United States, 80525

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