Northwest Energy Systems of Washington

Subject: case # [redacted] At this time (seven days after I/you received a response from Northern Energy) I can neither accept or reject their responseThey said they would refund the money yet have not done so We just checked the mail Since they are going to send a refund, they asked that I rescind the complaint, yet the refund has not arrived Now what do I do? Thank you

It is our policy to bill for a call-out charge on all service calls, which we remove if equipment is REPLACED After a period of days and [redacted] did not contact us to say the advice did not correct the problem, we billed for the call-out charge but no additional on-site charges I have confirmed with the technician that he did not state there would be no charge, but simply that he would not be collecting at the time of service, since it was a wait-and-see sort of visit Again, after no concerns were brought up after days, we sent a bill for the initial charge After receiving the invoice, when [redacted] contacted our office, we explained the charges to him We were aware he wasn't happy being charged for the visit, but he gave no indication he wasn't going to pay, nor did he mention further actions We certainly wish [redacted] had negotiated this invoice with our office directly, as we do not feel an invoice for $is worth arguing over, or contacting the Revdex.com We have removed the charges from his account

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me