Northwest Eye Clinic

Initial Business Response / [redacted] (1000, 5, 2015/09/04) */ The "employer sponsored program" requires that only the people who are named at time of enrollment can be reimbursedThis non-eligible person wanted to have their merchandise included with an eligible persons' merchandise to get reimbursed from the programThis would constitute fraud on our part, which we will not knowingly do Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) Seriously, that indolent minded response was all that they could come up with regarding this matter, the diminutive response only addressed but one of the issues in our entire complaint and even that one in part was erroneousThe clear fact that these days, allot of eyewear is non-gender specific and can be worn by pretty much either sex, makes their rebuttal trifle and non-conclusive If the sales associate working at "Northwest Eye Clinic" main objective wasn't just focused on making sales, why didn't she instruct us at the time of our purchase that she could not put board frames onto one invoice, as we instructed her to do so wet that time, and were we not informed than about the business is no return policies How can "Northwest Eye Clinic" state that they do not give returns on what they now call is used merchandise, because it has been taken home by us just the day prior, before deciding to return one of the frames after finding out they did not put them both on one invoice as we asked them to do, especially when both sets of frames purchased from them, and were ones from their display walls, that were in fact already used and tried on by many other potential customers on a daily basis, prior to us purchasing them First off, the statement made by the person responding for Northwest Eye Clinic, in regards to the employer-sponsored program, is in fact correct for the most partThis is why in the very beginning the two eye frames purchased, were purchased with no prescription lenses at that time, thus allowing to stay within the guidelines of the program she paid into four reimbursement of both eye framesEven the sales associate stated that people do that all the time and it was not that uncommon to do, then at a later date they can opt to bring them back to have prescription lenses put in them or the customer can go elsewhere to have it done By purchasing the two separate pares of eye frames only, the total amount for both would've totaled just under what my wife had paid and to her sponsored program, this was why she chose to do it this wayThe second set of frames are still presently in the original packaging and bag, awaiting prescription lenses at some later date, when the need arises, so this in fact does not constitute fraud in any mannerIt is clearly none of the merchants business what she decides to do with the second set of frames at some later date and time, or whether or not what she chooses to do with them, such as the possibility of having been turned into sunglasses for example Finally, the main real issue is the retailer "Northwest Eye Clinic" dishonest business practicesThe clear fact that they do not disclose anywhere in their sales area or in any form of printed notice, that they do not allow returns or state that all sales are final, this would've determined whether or not we would've purchased either one of the frames or even done business with them prior, at win on this! The scantily decision of the sales associate and "Northwest Eye Clinic", not allowing us to return either of the frames, after not following through with our request to have both frames put onto one invoice, but still she continued through with the sale The sale associate deceived us and was not honest with us up front, by letting us know prior to the sale, that she had no intention of putting both frames onto one invoice as we requested, then never disclosing to us at any point that you cannot return any of the eye frames purchased from them Secondly, then for her to shrewdly lye and deceive us when we placed or confidence and trust that she would follow through with our requestShe assuring us that she would bill them as we requestedShe followed by presenting us with the sales slip from the credit card, which showed both sets of frames on the one receipt, but without our knowledge she placed the frames on two separate invoices, which were then placed in each bagBeing done this way, we had no idea that our request was not truly honored until the following day, when my wife took the frames out of the bags to look at them and then discovered the two separate invoices, one made out to each of usSo this is when we went back to have them correct it and when they refused, I then stated we would then return them, at which time I was notified for the first time they do not take returns and do not offer refunds on eye wear When in fact prior to the purchase and sale, we even stated prior to the purchase that we wanted both of them onto one invoice so my wife could be reimbursed later on by turning in the invoice and receive the money back, that she pre-paid into prior for the employer sponsored program, this was not in insurance repayment program, nor was it fraud, it was her personal money that she elected to have taken out to be used at a later dateIt's basically like putting money into a savings account, so you have it later on to make important purchases Last and the part that they had no business basing any of their decision on, is why they do not inform customers prior, as well as do not have signs or written notices, is that they do offer returns or refunds on purchasesThe fact that the sales associate and "Northwest Eye Clinic" felt they had every right to be intrusive into our personal and private matters and feel they have the right to pass judgment and are more than confident and qualified to evaluate and make assessment , to then resolve our personal finances and private matters, which is a clear violation of our rights I am at a loss for words when it comes to their certitude in knowing everything about our privet lives' and furthermore I am astonished that they possess a law degree, which there for allows them the legal write to make decisions into our personal matters, not only that but the ability to pass judgment and make the equation of fraud, when in no manner was this at all fraud, it's simply just two frames with no prescription lenses installed in either pair at the time, she had every legal right to this request Its sad that business that operates like Northwest Eye Clinic and feels it's appropriate to do so and that they felt it was more important to make a quick buck and clearly showed that its customers future business is far less important Respectfully, [redacted] Final Business Response / [redacted] (4000, 9, 2015/09/25) */ Northwest Eye Center has followed procedure when working with an "employer sponsored program" An exception will be made and a refund of $will be issued in the form of a checkThe merchandise, frame by Viva Gsatin olive size 53-in saleable condition, must be returned to Northwest Eye CenterThe check will be given to Mr [redacted] at that time

Initial Business Response /* (1000, 5, 2015/09/04) */
The "employer sponsored program" requires that only the people who are named at time of enrollment can be reimbursed. This non-eligible person wanted to have their merchandise included with an eligible persons' merchandise to get reimbursed...

from the program. This would constitute fraud on our part, which we will not knowingly do.
Initial Consumer Rebuttal /* (3000, 7, 2015/09/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Seriously, that indolent minded response was all that they could come up with regarding this matter, the diminutive response only addressed but one of the issues in our entire complaint and even that one in part was erroneous. The clear fact that these days, allot of eyewear is non-gender specific and can be worn by pretty much either sex, makes their rebuttal trifle and non-conclusive.
If the sales associate working at "Northwest Eye Clinic" main objective wasn't just focused on making sales, why didn't she instruct us at the time of our purchase that she could not put board frames onto one invoice, as we instructed her to do so wet that time, and were we not informed than about the business is no return policies.

How can "Northwest Eye Clinic" state that they do not give returns on what they now call is used merchandise, because it has been taken home by us just the day prior, before deciding to return one of the frames after finding out they did not put them both on one invoice as we asked them to do, especially when both sets of frames purchased from them, and were ones from their display walls, that were in fact already used and tried on by many other potential customers on a daily basis, prior to us purchasing them.
First off, the statement made by the person responding for Northwest Eye Clinic, in regards to the employer-sponsored program, is in fact correct for the most part. This is why in the very beginning the two eye frames purchased, were purchased with no prescription lenses at that time, thus allowing to stay within the guidelines of the program she paid into four reimbursement of both eye frames. Even the sales associate stated that people do that all the time and it was not that uncommon to do, then at a later date they can opt to bring them back to have prescription lenses put in them or the customer can go elsewhere to have it done.
By purchasing the two separate pares of eye frames only, the total amount for both would've totaled just under what my wife had paid and to her sponsored program, this was why she chose to do it this way. The second set of frames are still presently in the original packaging and bag, awaiting prescription lenses at some later date, when the need arises, so this in fact does not constitute fraud in any manner. It is clearly none of the merchants business what she decides to do with the second set of frames at some later date and time, or whether or not what she chooses to do with them, such as the possibility of having been turned into sunglasses for example.
Finally, the main real issue is the retailer "Northwest Eye Clinic" dishonest business practices. The clear fact that they do not disclose anywhere in their sales area or in any form of printed notice, that they do not allow returns or state that all sales are final, this would've determined whether or not we would've purchased either one of the frames or even done business with them prior, at win on this!
The scantily decision of the sales associate and "Northwest Eye Clinic", not allowing us to return either of the frames, after not following through with our request to have both frames put onto one invoice, but still she continued through with the sale.
The sale associate deceived us and was not honest with us up front, by letting us know prior to the sale, that she had no intention of putting both frames onto one invoice as we requested, then never disclosing to us at any point that you cannot return any of the eye frames purchased from them.
Secondly, then for her to shrewdly lye and deceive us when we placed or confidence and trust that she would follow through with our request. She assuring us that she would bill them as we requested. She followed by presenting us with the sales slip from the credit card, which showed both sets of frames on the one receipt, but without our knowledge she placed the frames on two separate invoices, which were then placed in each bag. Being done this way, we had no idea that our request was not truly honored until the following day, when my wife took the frames out of the bags to look at them and then discovered the two separate invoices, one made out to each of us. So this is when we went back to have them correct it and when they refused, I then stated we would then return them, at which time I was notified for the first time they do not take returns and do not offer refunds on eye wear.
When in fact prior to the purchase and sale, we even stated prior to the purchase that we wanted both of them onto one invoice so my wife could be reimbursed later on by turning in the invoice and receive the money back, that she pre-paid into prior for the employer sponsored program, this was not in insurance repayment program, nor was it fraud, it was her personal money that she elected to have taken out to be used at a later date. It's basically like putting money into a savings account, so you have it later on to make important purchases.
Last and the part that they had no business basing any of their decision on, is why they do not inform customers prior, as well as do not have signs or written notices, is that they do offer returns or refunds on purchases. The fact that the sales associate and "Northwest Eye Clinic" felt they had every right to be intrusive into our personal and private matters and feel they have the right to pass judgment and are more than confident and qualified to evaluate and make assessment , to then resolve our personal finances and private matters, which is a clear violation of our rights.
I am at a loss for words when it comes to their certitude in knowing everything about our privet lives' and furthermore I am astonished that they possess a law degree, which there for allows them the legal write to make decisions into our personal matters, not only that but the ability to pass judgment and make the equation of fraud, when in no manner was this at all fraud, it's simply just two frames with no prescription lenses installed in either pair at the time, she had every legal right to this request.
Its sad that business that operates like Northwest Eye Clinic and feels it's appropriate to do so and that they felt it was more important to make a quick buck and clearly showed that its customers future business is far less important.
Respectfully, [redacted]
Final Business Response /* (4000, 9, 2015/09/25) */
Northwest Eye Center has followed procedure when working with an "employer sponsored program".
An exception will be made and a refund of $177.48 will be issued in the form of a check. The merchandise, frame by Viva G3002 satin olive size 53-17 in saleable condition, must be returned to Northwest Eye Center. The check will be given to Mr. [redacted] at that time.

I am rejecting this response because:
I cannot accept this explanation from Northwest Eye clinic.  I called the clinic at ###-###-#### to make an appointment and the automated voice recording states that “Northwest Eye will validate active insurance prior to scheduling the appointment” This automated disclosure made by the Clinic is misleading and deceptive to the consumer.  The average consumer who schedules an appointment knows whether or not they have health insurance. So when they hear the disclosure that “Northwest will validate active insurance prior to scheduling the appointment” one can make the assumption that Northwest is validating insurance benefits.  Otherwise what is the purpose of that disclosure? It does nothing for the consumer other than mislead them. In their response Northwest states that their “group verifies insurance eligibility to ensure coverage is current”. So I pose the question if I do not have eye insurance doesn’t that mean my insurance is ineligible for eye services and therefore my coverage is not current? And if they verify insurance eligibility as standard practice (like they claim) then they would have known prior to the appointment that I was not covered. Secondly, their response states that “ As standard practice, our call center staff thoroughly reviews and advise the patients of, what to expect at their appointment, when to arrive, elective service fees (such as a cosmetic contact lens evaluation/fitting) that are not generally covered by their insurance. On Thursday June 9th, two days before my appointment, I received a call to confirm my appointment as well as to inform me that contact lens fitting would be an additional $50 because it was not covered by my insurance. I declined the contact lens fitting due to the lack of coverage. The phone call to inform me of the $50 fee for a contact lens fitting tells me that Northwest eye either confirmed insurance coverage with my insurance company or they lied to me about doing so. If they did confirm the insurance they would know that I did not have insurance and SHOULD have informed me when they called to confirm the appointment. Otherwise, they did not confirm anything with my insurance company and they lied when they said there would be a $50 copay for contact lenses. In either case their standard practice is deplorable because people without insurance are now subjected to pay a this service that is not covered, even though Northwest admits they confirm services that are not covered my insurance. In their response, Northwest admits that their standard practice is to verify insurance and advise patients of fees that are not generally covered by their insurance. Had they followed their standard practice then they would have informed me of the fact that I did not have insurance and that I was responsible for all the fees associated with this service. They did not and so therefore by their own admission they are also responsible for this situation.