Initial Business Response / [redacted] (1000, 5, 2014/06/12) */ Contact Name and Title: [redacted] , CEO Contact Phone: XXX-XXX-XXXX PLEASE BE ADVISED THAT NORHWEST SENT OUT CHECK #XXXXXX FOR $138.70 ON JUNE 11TH. I AM SORRY THAT MS [redacted] FILED A COMPLAINT BUT HER POLICY WAS CANCELLED EFFECTIVE... 05/10/14. HER CANCELLATION WAS JUST PROCESSED ON 05/15/14. NORTHWEST TRIES TO PROCESS ALL REFUNDS WITHIN 14 DAYS OF THE DATE THE CANCELLATION WAS PROCESSED. BUT, WE HAVE BEEN A LITTLE BEHIND. I ALSO WANT TO MENTION THAT THE STATE STATUE GIVES US 30 DAUS FROM THE CANCEL DATE TO SEND OUT ALL REFUNDS. I ALSO WANT TO MENTION THAT MS [redacted] NEVER CALLED US REGARDING HER REFUND AND IF SHE HAD WE WOULD OF BEEN MORE THAN HAPPY TO PROCESS HER REFUND IMMEDIATLY. AGAIN I WANT TO APOLIGIZE FOR DELAY IN MS [redacted] REFUND. Initial Consumer Rebuttal / [redacted] (3000, 8, 2014/06/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) Cancellation request was put in 4/26. Was there any policy I agreed to for the 5/10/14 date such as a delay in processing cancellations. If not wish to be refunded as of 4/26 with any additional premium paid. Final Business Response / [redacted] (4000, 14, 2014/06/26) */ MS [redacted] ATTCHED A COPU OF HER [redacted] POLIY THE POLICY SHOWS A EFFECTIVIE DATE OF 06/26/14. WE CAN NOW BACKDATE HER CANCELLATON. BUT, BECAUSE MS [redacted] HAS HAD TO WAIT FOR SO LONG I HAVE ADVANCEDS THE CREDIT FOR THE ADDDTIONAL CREDIT. TODAY I MAILED MS [redacted] A CHECK FOR $53.52. THAT IS THE AMOUNT OF THE ADDITIONAL CREDIT FROM 04/26 TO 05/10. I HAVE ALSO ENCLOSED A COPY OF THE PREMIJM WORKSHEET AND THE NEW CANCEL SCREEN. I HOPE THAT MS [redacted] IS SATISFIED. I ALSO NOTICED THAT SHE HAS A 1,000 DED AND SHE HAD A 500.00 WOTJ NOPRTHWEST WHICH EFFECTS THE OVERALL PREMIUM AGAIN I WANT TO APOLIGIZE FOR THE DELAY IN PROCESSING THE CREDIT. IN CLOSING I DO WANT TO MENTION THAT MS [redacted] COULD OF AVOIDED ALL THIS BY JUST CALLING HER AGENT. BEST REGARDS [redacted] Final Consumer Response / [redacted] (4200, 12, 2014/06/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) Attached is the proof of insurance. I was not offered this option and was merely brushed off every time I demanded my money back and/or requested the full amount owed from April 26th on.
Initial Business Response / [redacted] (1000, 7, 2014/05/12) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: ***@northwestinsurance.com I DO WANT TO TELL NS [redacted] HOW SORRY WE ARE THAT WE CALLED HER REGARDING HER RENEWALMY RECORDS SHOW SHE WAS ONLY CALLED TWICEI HOPE YOU UNDERSTAND THAT IS A AGENTS JOB TO NOTIFY A CLIENT ABOUT THEIR UPCOMING RENEWALI SEE THAT MR [redacted] AGENT HAS MARKED HER FILE TO NOT CALL ON RENEWALAGAIN I AM SORRY FOR UPSETTING MS [redacted] I ALSO WANT TO STATE THAT NORTHWEST DID NOT RECIEVE THE FIRST COMPLAINT AND I AM SORRY FOR RESPONDING SO LATE
Initial Business Response /* (1000, 7, 2014/05/23) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@northwestinsurance.com
NORTHWEST HAS REFUNDED MS *** A TOTAL OF $188.40! THE REASON WE COULD NOT REFUND ALL OF HER MONEY IS THAT HER POLICY WAS
EFFECTIVE ON THE 17TH ANJD SHE REPLACED COVERAGE EFFECTIVE THE 30THSO THERE WAS DAYS OF EARNED PREMIUMI WANT TO APOLOGIZE FIR THE DELAY IN THE REFUNDSFIRST WE HAD THE WRONG CREIDTS IN THE SYSTEM THEN WE HAD TO BACKDATE AND DELETE THE MOTOR CLUB AND OTHER COVERAGETHERE IS NO EXCUSE FOR THE PROCESS TAKING SO LONGAGAIN I APOLOGIZE TO MS *** AND WISH HER LUCK IN THE FUTURE AND I HOPE SHE WILL FORGIVE NORTHWEST FOR OUR MISTAKES
Initial Consumer Rebuttal /* (2000, 9, 2014/05/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I was insured with them for a little over a week, so the amount they have returned to me seems fair
We had trouble with our front door dead bolt Made an appointment and the locksmith came out as promised; phoned ahead so I knew when to expect him He replaced the lock and gave us an extra key above what I wanted Very pleasant person to deal with....pretty positive experience thanks
I bought a car at the beginning of April and returned the car 3 days later. I canceled my policy with Northwest Insurance and requested a refund shortly after returning the vehicle. Northwest Insurance told me it would take 4-6 weeks to process. I called every week to check on it. I still had heard anything about my refund in June, practically 3 months later. A lady told me I owed them 100 something dollars. That was a mistake and there was no way I owed them money. Finally some one realized the car company I bought the car from never sent in my initial cash payment to start my insurance until June. No one could figure this out for 3 months. After speaking with a supervisor he insured me that my refund would becoming and he would expedite the process. It's now August 2nd. I just got my refund check of only $34 out of $160. I don't believe this is fair after everything I've been through. I waited over 2 weeks just to speak with a supervisor. I called almost everyday to speak with a supervisor and somehow they were never there. The initial person I sent in my hand written letter to cancel the policy never got back to me and I had to call someone else. Every person I talked to had something different to say. No one was consistent. An older lady told me after they realized my cash payment wasn't sent until June told me she would follow up with me as the process went along. This never happened either. I had to call back in. Ultimately I am requesting a different refund amount.
Initial Business Response /* (1000, 5, 2014/06/12) */
Contact Name and Title: [redacted], CEO
Contact Phone: XXX-XXX-XXXX
PLEASE BE ADVISED THAT NORHWEST SENT OUT CHECK #XXXXXX FOR $138.70 ON JUNE 11TH. I AM SORRY THAT MS [redacted] FILED A COMPLAINT BUT HER POLICY WAS CANCELLED EFFECTIVE...
05/10/14. HER CANCELLATION WAS JUST PROCESSED ON 05/15/14. NORTHWEST TRIES TO PROCESS ALL REFUNDS WITHIN 14 DAYS OF THE DATE THE CANCELLATION WAS PROCESSED. BUT, WE HAVE BEEN A LITTLE BEHIND. I ALSO WANT TO MENTION THAT THE STATE STATUE GIVES US 30 DAUS FROM THE CANCEL DATE TO SEND OUT ALL REFUNDS. I ALSO WANT TO MENTION THAT MS [redacted] NEVER CALLED US REGARDING HER REFUND AND IF SHE HAD WE WOULD OF BEEN MORE THAN HAPPY TO PROCESS HER REFUND IMMEDIATLY. AGAIN I WANT TO APOLIGIZE FOR DELAY IN MS [redacted] REFUND.
Initial Consumer Rebuttal /* (3000, 8, 2014/06/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Cancellation request was put in 4/26. Was there any policy I agreed to for the 5/10/14 date such as a delay in processing cancellations. If not wish to be refunded as of 4/26 with any additional premium paid.
Final Business Response /* (4000, 14, 2014/06/26) */
MS [redacted] ATTCHED A COPU OF HER [redacted] POLIY THE POLICY SHOWS A EFFECTIVIE DATE OF 06/26/14. WE CAN NOW BACKDATE HER CANCELLATON. BUT, BECAUSE MS [redacted] HAS HAD TO WAIT FOR SO LONG I HAVE ADVANCEDS THE CREDIT FOR THE ADDDTIONAL CREDIT. TODAY I MAILED MS [redacted] A CHECK FOR $53.52. THAT IS THE AMOUNT OF THE ADDITIONAL CREDIT FROM 04/26 TO 05/10. I HAVE ALSO ENCLOSED A COPY OF THE PREMIJM WORKSHEET AND THE NEW CANCEL SCREEN. I HOPE THAT MS [redacted] IS SATISFIED. I ALSO NOTICED THAT SHE HAS A 1,000 DED AND SHE HAD A 500.00 WOTJ NOPRTHWEST WHICH EFFECTS THE OVERALL PREMIUM AGAIN I WANT TO APOLIGIZE FOR THE DELAY IN PROCESSING THE CREDIT. IN CLOSING I DO WANT TO MENTION THAT MS [redacted] COULD OF AVOIDED ALL THIS BY JUST CALLING HER AGENT.
BEST REGARDS
[redacted]
Final Consumer Response /* (4200, 12, 2014/06/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Attached is the proof of insurance. I was not offered this option and was merely brushed off every time I demanded my money back and/or requested the full amount owed from April 26th on.
Initial Business Response /* (1000, 7, 2014/05/12) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@northwestinsurance.com
I DO WANT TO TELL NS [redacted] HOW SORRY WE ARE THAT WE CALLED HER REGARDING HER RENEWAL. MY RECORDS SHOW SHE WAS ONLY CALLED...
TWICE. I HOPE YOU UNDERSTAND THAT IS A AGENTS JOB TO NOTIFY A CLIENT ABOUT THEIR UPCOMING RENEWAL. I SEE THAT MR [redacted] AGENT HAS MARKED HER FILE TO NOT CALL ON RENEWAL. AGAIN I AM SORRY FOR UPSETTING MS [redacted] I ALSO WANT TO STATE THAT NORTHWEST DID NOT RECIEVE THE FIRST COMPLAINT AND I AM SORRY FOR RESPONDING SO LATE.
I FIRST WANT TO SAY THAT I FOUND THIS COMPLAINT IN MY SPAM FILE. I AM SO SORRY FOR THE LATE RESPONSE. I HAVE READ MR [redacted] COMPLAINT. FIRST I MOVED THE PAYMENTS DATES TO THE 7TH OF EACH MONTH AS MR [redacted] REQUESTED. I WOULD LIKE TO MENTION THAT NORTHWEST CANNOT USUALLY GIVE A CLIENT MORE THAN...
30 DAYS TO MAKE THEIR FIRST PAYMENT FROM THE EFFECTIVE DATE OF THE POLICY. BUT, I WAS ABLE TO MAKE THIS ACCOMADATION DUE TO MR [redacted] COMPLAINT. I ALSO REDUCED MR [redacted] PAYMENTS TO $149..96 AS A FAVOR TO MR [redacted] WHO IS A OLD CLIENT OF NORTHWEST'S. I DID HAVE SOME TROUBLE UNDERSTANDING MR [redacted] COMPLAINT BUT, I FEEL I HAVE TAKEN CARE OF ALL HIS ISSUES. I HOPE THIS TAKES CARE OF MR [redacted] COMLAINTS.THANKS
[redacted]
Initial Business Response / [redacted] (1000, 5, 2014/06/12) */ Contact Name and Title: [redacted] , CEO Contact Phone: XXX-XXX-XXXX PLEASE BE ADVISED THAT NORHWEST SENT OUT CHECK #XXXXXX FOR $138.70 ON JUNE 11TH. I AM SORRY THAT MS [redacted] FILED A COMPLAINT BUT HER POLICY WAS CANCELLED EFFECTIVE... 05/10/14. HER CANCELLATION WAS JUST PROCESSED ON 05/15/14. NORTHWEST TRIES TO PROCESS ALL REFUNDS WITHIN 14 DAYS OF THE DATE THE CANCELLATION WAS PROCESSED. BUT, WE HAVE BEEN A LITTLE BEHIND. I ALSO WANT TO MENTION THAT THE STATE STATUE GIVES US 30 DAUS FROM THE CANCEL DATE TO SEND OUT ALL REFUNDS. I ALSO WANT TO MENTION THAT MS [redacted] NEVER CALLED US REGARDING HER REFUND AND IF SHE HAD WE WOULD OF BEEN MORE THAN HAPPY TO PROCESS HER REFUND IMMEDIATLY. AGAIN I WANT TO APOLIGIZE FOR DELAY IN MS [redacted] REFUND. Initial Consumer Rebuttal / [redacted] (3000, 8, 2014/06/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) Cancellation request was put in 4/26. Was there any policy I agreed to for the 5/10/14 date such as a delay in processing cancellations. If not wish to be refunded as of 4/26 with any additional premium paid. Final Business Response / [redacted] (4000, 14, 2014/06/26) */ MS [redacted] ATTCHED A COPU OF HER [redacted] POLIY THE POLICY SHOWS A EFFECTIVIE DATE OF 06/26/14. WE CAN NOW BACKDATE HER CANCELLATON. BUT, BECAUSE MS [redacted] HAS HAD TO WAIT FOR SO LONG I HAVE ADVANCEDS THE CREDIT FOR THE ADDDTIONAL CREDIT. TODAY I MAILED MS [redacted] A CHECK FOR $53.52. THAT IS THE AMOUNT OF THE ADDITIONAL CREDIT FROM 04/26 TO 05/10. I HAVE ALSO ENCLOSED A COPY OF THE PREMIJM WORKSHEET AND THE NEW CANCEL SCREEN. I HOPE THAT MS [redacted] IS SATISFIED. I ALSO NOTICED THAT SHE HAS A 1,000 DED AND SHE HAD A 500.00 WOTJ NOPRTHWEST WHICH EFFECTS THE OVERALL PREMIUM AGAIN I WANT TO APOLIGIZE FOR THE DELAY IN PROCESSING THE CREDIT. IN CLOSING I DO WANT TO MENTION THAT MS [redacted] COULD OF AVOIDED ALL THIS BY JUST CALLING HER AGENT. BEST REGARDS [redacted] Final Consumer Response / [redacted] (4200, 12, 2014/06/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) Attached is the proof of insurance. I was not offered this option and was merely brushed off every time I demanded my money back and/or requested the full amount owed from April 26th on.
Initial Business Response / [redacted] (1000, 7, 2014/05/12) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: ***@northwestinsurance.com I DO WANT TO TELL NS [redacted] HOW SORRY WE ARE THAT WE CALLED HER REGARDING HER RENEWALMY RECORDS SHOW SHE WAS ONLY CALLED TWICEI HOPE YOU UNDERSTAND THAT IS A AGENTS JOB TO NOTIFY A CLIENT ABOUT THEIR UPCOMING RENEWALI SEE THAT MR [redacted] AGENT HAS MARKED HER FILE TO NOT CALL ON RENEWALAGAIN I AM SORRY FOR UPSETTING MS [redacted] I ALSO WANT TO STATE THAT NORTHWEST DID NOT RECIEVE THE FIRST COMPLAINT AND I AM SORRY FOR RESPONDING SO LATE
Initial Business Response /* (1000, 7, 2014/05/23) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@northwestinsurance.com
NORTHWEST HAS REFUNDED MS *** A TOTAL OF $188.40! THE REASON WE COULD NOT REFUND ALL OF HER MONEY IS THAT HER POLICY WAS
EFFECTIVE ON THE 17TH ANJD SHE REPLACED COVERAGE EFFECTIVE THE 30THSO THERE WAS DAYS OF EARNED PREMIUMI WANT TO APOLOGIZE FIR THE DELAY IN THE REFUNDSFIRST WE HAD THE WRONG CREIDTS IN THE SYSTEM THEN WE HAD TO BACKDATE AND DELETE THE MOTOR CLUB AND OTHER COVERAGETHERE IS NO EXCUSE FOR THE PROCESS TAKING SO LONGAGAIN I APOLOGIZE TO MS *** AND WISH HER LUCK IN THE FUTURE AND I HOPE SHE WILL FORGIVE NORTHWEST FOR OUR MISTAKES
Initial Consumer Rebuttal /* (2000, 9, 2014/05/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I was insured with them for a little over a week, so the amount they have returned to me seems fair
We had trouble with our front door dead bolt Made an appointment and the locksmith came out as promised; phoned ahead so I knew when to expect him He replaced the lock and gave us an extra key above what I wanted Very pleasant person to deal with....pretty positive experience thanks
Wonderful service. Came when they said they would and the quoted price was the price. Polite and efficient.
I bought a car at the beginning of April and returned the car 3 days later. I canceled my policy with Northwest Insurance and requested a refund shortly after returning the vehicle. Northwest Insurance told me it would take 4-6 weeks to process. I called every week to check on it. I still had heard anything about my refund in June, practically 3 months later. A lady told me I owed them 100 something dollars. That was a mistake and there was no way I owed them money. Finally some one realized the car company I bought the car from never sent in my initial cash payment to start my insurance until June. No one could figure this out for 3 months. After speaking with a supervisor he insured me that my refund would becoming and he would expedite the process. It's now August 2nd. I just got my refund check of only $34 out of $160. I don't believe this is fair after everything I've been through. I waited over 2 weeks just to speak with a supervisor. I called almost everyday to speak with a supervisor and somehow they were never there. The initial person I sent in my hand written letter to cancel the policy never got back to me and I had to call someone else. Every person I talked to had something different to say. No one was consistent. An older lady told me after they realized my cash payment wasn't sent until June told me she would follow up with me as the process went along. This never happened either. I had to call back in. Ultimately I am requesting a different refund amount.
Initial Business Response /* (1000, 5, 2014/06/12) */
Contact Name and Title: [redacted], CEO
Contact Phone: XXX-XXX-XXXX
PLEASE BE ADVISED THAT NORHWEST SENT OUT CHECK #XXXXXX FOR $138.70 ON JUNE 11TH. I AM SORRY THAT MS [redacted] FILED A COMPLAINT BUT HER POLICY WAS CANCELLED EFFECTIVE...
05/10/14. HER CANCELLATION WAS JUST PROCESSED ON 05/15/14. NORTHWEST TRIES TO PROCESS ALL REFUNDS WITHIN 14 DAYS OF THE DATE THE CANCELLATION WAS PROCESSED. BUT, WE HAVE BEEN A LITTLE BEHIND. I ALSO WANT TO MENTION THAT THE STATE STATUE GIVES US 30 DAUS FROM THE CANCEL DATE TO SEND OUT ALL REFUNDS. I ALSO WANT TO MENTION THAT MS [redacted] NEVER CALLED US REGARDING HER REFUND AND IF SHE HAD WE WOULD OF BEEN MORE THAN HAPPY TO PROCESS HER REFUND IMMEDIATLY. AGAIN I WANT TO APOLIGIZE FOR DELAY IN MS [redacted] REFUND.
Initial Consumer Rebuttal /* (3000, 8, 2014/06/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Cancellation request was put in 4/26. Was there any policy I agreed to for the 5/10/14 date such as a delay in processing cancellations. If not wish to be refunded as of 4/26 with any additional premium paid.
Final Business Response /* (4000, 14, 2014/06/26) */
MS [redacted] ATTCHED A COPU OF HER [redacted] POLIY THE POLICY SHOWS A EFFECTIVIE DATE OF 06/26/14. WE CAN NOW BACKDATE HER CANCELLATON. BUT, BECAUSE MS [redacted] HAS HAD TO WAIT FOR SO LONG I HAVE ADVANCEDS THE CREDIT FOR THE ADDDTIONAL CREDIT. TODAY I MAILED MS [redacted] A CHECK FOR $53.52. THAT IS THE AMOUNT OF THE ADDITIONAL CREDIT FROM 04/26 TO 05/10. I HAVE ALSO ENCLOSED A COPY OF THE PREMIJM WORKSHEET AND THE NEW CANCEL SCREEN. I HOPE THAT MS [redacted] IS SATISFIED. I ALSO NOTICED THAT SHE HAS A 1,000 DED AND SHE HAD A 500.00 WOTJ NOPRTHWEST WHICH EFFECTS THE OVERALL PREMIUM AGAIN I WANT TO APOLIGIZE FOR THE DELAY IN PROCESSING THE CREDIT. IN CLOSING I DO WANT TO MENTION THAT MS [redacted] COULD OF AVOIDED ALL THIS BY JUST CALLING HER AGENT.
BEST REGARDS
[redacted]
Final Consumer Response /* (4200, 12, 2014/06/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Attached is the proof of insurance. I was not offered this option and was merely brushed off every time I demanded my money back and/or requested the full amount owed from April 26th on.
Initial Business Response /* (1000, 7, 2014/05/12) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@northwestinsurance.com
I DO WANT TO TELL NS [redacted] HOW SORRY WE ARE THAT WE CALLED HER REGARDING HER RENEWAL. MY RECORDS SHOW SHE WAS ONLY CALLED...
TWICE. I HOPE YOU UNDERSTAND THAT IS A AGENTS JOB TO NOTIFY A CLIENT ABOUT THEIR UPCOMING RENEWAL. I SEE THAT MR [redacted] AGENT HAS MARKED HER FILE TO NOT CALL ON RENEWAL. AGAIN I AM SORRY FOR UPSETTING MS [redacted] I ALSO WANT TO STATE THAT NORTHWEST DID NOT RECIEVE THE FIRST COMPLAINT AND I AM SORRY FOR RESPONDING SO LATE.
I FIRST WANT TO SAY THAT I FOUND THIS COMPLAINT IN MY SPAM FILE. I AM SO SORRY FOR THE LATE RESPONSE. I HAVE READ MR [redacted] COMPLAINT. FIRST I MOVED THE PAYMENTS DATES TO THE 7TH OF EACH MONTH AS MR [redacted] REQUESTED. I WOULD LIKE TO MENTION THAT NORTHWEST CANNOT USUALLY GIVE A CLIENT MORE THAN...
30 DAYS TO MAKE THEIR FIRST PAYMENT FROM THE EFFECTIVE DATE OF THE POLICY. BUT, I WAS ABLE TO MAKE THIS ACCOMADATION DUE TO MR [redacted] COMPLAINT. I ALSO REDUCED MR [redacted] PAYMENTS TO $149..96 AS A FAVOR TO MR [redacted] WHO IS A OLD CLIENT OF NORTHWEST'S. I DID HAVE SOME TROUBLE UNDERSTANDING MR [redacted] COMPLAINT BUT, I FEEL I HAVE TAKEN CARE OF ALL HIS ISSUES. I HOPE THIS TAKES CARE OF MR [redacted] COMLAINTS.THANKS
[redacted]