There was a coordination of benefits issue with this accountIn 2014, we were billing [redacted] as primary and Southwest Service Admin as secondary ,and they both paid as primary causing credits on the account as well as confusion In 2015, SWA paid as primary and [redacted] denied for claims/service lacks information needed for adjudication (primary EOB) the system auto posted and transferred to patient responsibility in error We have since spoke to [redacted] , our software support, and corrected the auto-posting error within the systemThese have been put back into insurance pending and rebilledBilling manager, [redacted] ***, spoke to the patient on 6/11/and explained this to her and she was very pleasant Additionally, the billing representative who worked this account is no longer an employee, we have assigned our top biller to this account to ensure that things are processed correctly We are sincerely sorry for the errors, and we are confident that this will no longer be a problem.Sincerely, [redacted] , AdministratorPulmonary Associates, PA
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
There was a coordination of benefits issue with this account. In 2014, we were billing [redacted] as primary and Southwest Service Admin as secondary ,and they both paid as primary causing credits on the account as well as confusion. In 2015, SWA paid as primary and [redacted] denied for...
claims/service lacks information needed for adjudication (primary EOB) the system auto posted and transferred to patient responsibility in error. We have since spoke to [redacted], our software support, and corrected the auto-posting error within the system. These have been put back into insurance pending and rebilled. Billing manager, [redacted] [redacted], spoke to the patient on 6/11/2015 and explained this to her and she was very pleasant. Additionally, the billing representative who worked this account is no longer an employee, we have assigned our top biller to this account to ensure that things are processed correctly. We are sincerely sorry for the errors, and we are confident that this will no longer be a problem.Sincerely,[redacted], AdministratorPulmonary Associates, PA
There was a coordination of benefits issue with this accountIn 2014, we were billing [redacted] as primary and Southwest Service Admin as secondary ,and they both paid as primary causing credits on the account as well as confusion In 2015, SWA paid as primary and [redacted] denied for claims/service lacks information needed for adjudication (primary EOB) the system auto posted and transferred to patient responsibility in error We have since spoke to [redacted] , our software support, and corrected the auto-posting error within the systemThese have been put back into insurance pending and rebilledBilling manager, [redacted] ***, spoke to the patient on 6/11/and explained this to her and she was very pleasant Additionally, the billing representative who worked this account is no longer an employee, we have assigned our top biller to this account to ensure that things are processed correctly We are sincerely sorry for the errors, and we are confident that this will no longer be a problem.Sincerely, [redacted] , AdministratorPulmonary Associates, PA
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
There was a coordination of benefits issue with this account. In 2014, we were billing [redacted] as primary and Southwest Service Admin as secondary ,and they both paid as primary causing credits on the account as well as confusion. In 2015, SWA paid as primary and [redacted] denied for...
claims/service lacks information needed for adjudication (primary EOB) the system auto posted and transferred to patient responsibility in error. We have since spoke to [redacted], our software support, and corrected the auto-posting error within the system. These have been put back into insurance pending and rebilled. Billing manager, [redacted] [redacted], spoke to the patient on 6/11/2015 and explained this to her and she was very pleasant. Additionally, the billing representative who worked this account is no longer an employee, we have assigned our top biller to this account to ensure that things are processed correctly. We are sincerely sorry for the errors, and we are confident that this will no longer be a problem.Sincerely,[redacted], AdministratorPulmonary Associates, PA