Northwest Medical

My preemie Infant is on Oxygen and has been for 8 months. For the last 5 months I have had nothing but problems with Northwest Medical, both in Medford and in Portland. Today marks the FIFTH time my son was sent the wrong medical supplies. I’m very specific when I order his nasal cannulas for his oxygen tank, and this is the 5th time we’ve been sent plain tubing. I don’t need plain tubing. I need a new and clean cannula every week. The second time I had an ordering issue with this company, they flat out lost/forgot to send out the order.
Our baby was born 3 months early with very sick lungs. For a company to be this unprofessional is very disturbing.
It also takes anywhere from 1-2 weeks to receive his equipment which is ridiculous to me that medical equipment being shipped within the state can take that long.
My husband also drove to the Medford office to pick up some cannula band aids that stick to our sons face, and he said the entire office is a pig sty. Boxes and papers were everywhere in the main lobby, and on top of that, the employees had trouble tracking down any band aids when I had called them hours ahead of time letting them know he was coming over. This company is quite frankly a joke. And based on other online reviews I don’t know how they are still in business.

I received a CPAP machine from Northwest medical in about April or May of 2016. This machine was leased via my medical coverage at the time in the Oregon health plan. After signing the usual ream of paperwork, I was given the machine and told at the time that as long as I used the machine more than 50 percent of the time that there would be no billing issues. I was under the assumption that the machine would be eventually purchased from OHP as was my previous one years back. The last time I had contact with them was to inform them that my machine was not working and needed replacement equipment. The machine has not worked for me since that time and I took no further action since I assumed that although the machine was non functional at least I didn't owe them anything. (I was blessed enough to have been given one by a friend in the interim!!) Fast forward to October 2018 where I receive a collection letter for about 1100 dollars for a machine which doesn't even function.