Northwest Motorsport, Inc.

Complaint: [redacted]I am rejecting this response because it's not a matter of a radio as most people know satellite radio usually requires a subscription. I was referred to [redacted] in Seattle , not only do I not live in Seattle but I work and they are not open on the weekends. I was never offered anything at wholesale or any resolution that's why I'm here . The logic behind six months passing as I also explained is because I bought the vehicle in a warmer temperature. All the excuses and reference to whatever this company tried to push does not take the place of common decency and sense. I referred a friend there , I purchased a vehicle, and the seller knew I had children. I should have been given the option to know what in the vehicle did not function so I could make a decision based off that. Who see a windshield washer and automatically assumes a basic function like that would not work? Again who put the vehicle on the lot after this inspection and never noted the vehicle was not wired and there was no switch to turn it on? So I ask , if your company didn't notice it , how could I? Clearly this is pointless as you will defend these actions however it's just a matter of common decent and respect for the customer who is paying you for a functioning vehicle that is safe to operate. Bottom line is I cannot see behind me when it rains or when it's foggy. So continue on with your business as I will. I will never refer another person and I will tell anyone who will listen about this incident. Especially on the scene of any accident. When you manager Dave says, wow I never even heard of that problem before, sounds like we need to get you into a new jeep, I figured this com song was a lost cause. Thanks for all your help. You won't get another dime from me once this jeep is paid or anyone I know . Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because: Northwest Motorsports has now made more excuses for their inability to respond to my emails, voicemails and live up to our signed contract. They mention that there was confusion because my name was not on the contract (I was interpreting for the Thai buyer.) But that is no excuse because I always left my contact information when leaving messages. Interestingly, I just got a phone call from Kyle (the only person that has been willing to help me so far) today (11-13-17) where he stated that they finally have the part to install on the car. So I thanked him and will now finally be able to bring the car in for installation and repair. The car was bought August 18th and it is now November 13th. Have they been a good business and lived up to their contract and taken care of this customer? Not even close.
Sincerely,
[redacted]