In response to complaint #[redacted],Northwest Movers did have [redacted] scheduled for a move last August of 2015. When we are in a bind or jobs happen to run longer then planned, we do have another local company that we work closely with. If one of these situations arise, they will step in to...
assist us. The local company we use is one of the higher rated companies in the state of Oregon. In this particular situation, one of our employees dispatched this company to [redacted] by error. He simply sent them to the wrong address, which ended up being [redacted]. Now I will get into the legal aspect of out of state moves.For loading services, there is no insurance provided once the door is closed on the truck being loaded. Yes goods are insured while OUR movers are still working with them. However, once the goods are loaded onto the truck, and the door is shut, the insurance is no longer existent. For example, if something occurred while a company was loading the truck, then we would take the correct action which would result in reimbursement. Since the consumer had a truck that was not provided or going to be driven be a NW Movers representative, their goods while in transport, are not insured through the company. This isn't just a NW Movers policy. This is nationwide. You will not find a moving company that will insure goods that they themselves are not transporting. Why? Its simple. The company cannot take liability for how the customer drives the truck while in transit. High speeds, rocky roads, sharp turns, etc. There are many examples of why moving companies do not insure goods in which they are not transporting. It wouldn't make much sense for a truck that was driven off a cliff (driven by the customer) to be insured through a company that is not in possession of transporting the goods themselves. A consumer could technically light their truck on fire and say, "hey we'd like a reimbursement on all of our goods we just set on fire."Had we been transporting the goods with our trucks and our team, then the goods would be insured. Madison WI is quite a ways from Portland OR. There is a numerous amount of infractions that could happen throughout the drive with bumps, turns, shaking etc.However, if the homeowner has homeowners insurance, or renters insurance, there is a good chance that she can receive compensation for the goods that were damaged during transit.
In response to complaint #[redacted],Northwest Movers did have [redacted] scheduled for a move last August of 2015. When we are in a bind or jobs happen to run longer then planned, we do have another local company that we work closely with. If one of these situations arise, they will step in to...
assist us. The local company we use is one of the higher rated companies in the state of Oregon. In this particular situation, one of our employees dispatched this company to [redacted] by error. He simply sent them to the wrong address, which ended up being [redacted]. Now I will get into the legal aspect of out of state moves.For loading services, there is no insurance provided once the door is closed on the truck being loaded. Yes goods are insured while OUR movers are still working with them. However, once the goods are loaded onto the truck, and the door is shut, the insurance is no longer existent. For example, if something occurred while a company was loading the truck, then we would take the correct action which would result in reimbursement. Since the consumer had a truck that was not provided or going to be driven be a NW Movers representative, their goods while in transport, are not insured through the company. This isn't just a NW Movers policy. This is nationwide. You will not find a moving company that will insure goods that they themselves are not transporting. Why? Its simple. The company cannot take liability for how the customer drives the truck while in transit. High speeds, rocky roads, sharp turns, etc. There are many examples of why moving companies do not insure goods in which they are not transporting. It wouldn't make much sense for a truck that was driven off a cliff (driven by the customer) to be insured through a company that is not in possession of transporting the goods themselves. A consumer could technically light their truck on fire and say, "hey we'd like a reimbursement on all of our goods we just set on fire."Had we been transporting the goods with our trucks and our team, then the goods would be insured. Madison WI is quite a ways from Portland OR. There is a numerous amount of infractions that could happen throughout the drive with bumps, turns, shaking etc.However, if the homeowner has homeowners insurance, or renters insurance, there is a good chance that she can receive compensation for the goods that were damaged during transit.