Northwest Oral & Maxillofacial

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me

Please see attached letter I would like to respond to the notice that NW Oral and Maxillofacial Surgery received from Mr [redacted] Upon reviewing his account, Mr [redacted] was seen and treated for the proposed treatment plan that he reviewed and signed on October 1, His statement about being over charged is incorrect The fee charged for his treatment is the industry standard in my area for this specific treatment Also, he was given a 10% veteran’s discount; therefor, he was actually undercharged for his treatment intentionally This is a thank you to any veteran I provide treatment for The patient portion was collected on the day of service DrH [redacted] is contracted with Mr [redacted] ’s dental insurance and was billed accordingly The insurance company was billed for the services rendered and did not pay as expected for the services This is common for insurance companies to do and appeals are often necessary to cover more of the patient’s financial portion As a courtesy, we filed an appeal with the insurance in March which took additional time to get resolved During this time, Mr [redacted] called our office multiple times in reference to the appeal and was informed each time that the appeal process was being reviewed by the insurance company and that there had been no decision yet The insurance payment was finally received in June Once the payment was received from insurance, it created a credit on the account Mr [redacted] called and requested his refund as soon as possible and was advised that we send out monthly refundsAs a courtesy, we did a rush refund check to him by mail Unfortunately, there was an error that the check was not signed due to it being printed prior to the batch of refunds Mr [redacted] was notified that he has the option to send the check back or return it to the office for the signature Patient’s wife agreed to bring the check to the office to expedite getting the check signed We apologize for the inconvenience that the unsigned check has caused Mr [redacted] The rest of his encounter with our office was typical of any other patient who has insurance My office staff appealed his refund as a courtesy to him Many health care facilities leave this for the patient to deal with themselves While I can understand the frustration that Mr [redacted] may have with the delay in getting his check, he needs to understand that insurance payments and appeals are not a quick and simple process My staff went through a great amount of trouble to get his insurance company to pay for a portion of his treatment I acknowledge that the unsigned check was a mistake on our part and agree to pay for mileage expenses to make the trip to our office to have the check stamped Sincerely, Bryan *H***