Northwest RV Sales

I would like to take the time to address each one of the complaints stated Northwest RV Sales has been more than willing to work with the buyersUnfortunately due to threatening and demeaning behavior by the buyer to numerous managers and employees we have asked to please let further communication be done through a third party Addressing the fireplace and power seats, we include a disclaimer in our entire website advertising that states; DISCLAIMER: **INFORMATION AND DETAILS MAY VARY AND IT IS THE RESPONSIBILITY OF THE CUSTOMER TO VERIFY ANY AND ALL INFORMATION ABOUT THE PRODUCT**? With that being said, a full walk through and demonstration of the product is done at the time of purchase with the customerAny issues at that time are addressed and resolvedThere were never any questions as to the features included with this coach or of advertising mistakes and/or errors Northwest RV Sales has personally contacted the dealership in which the [redacted] was purchased to confirm it was in fact the buyer’s propertyNorthwest RV Sales has spoken with the customers on numerous occasions and tried to resolve this issueWe installed the customers dish for them, and we do not carry that dish in stock here at the dealershipThe one installed belonged to the buyers, we asked if they could bring in a warranty or something with the serial number to match against the one installed to verify this matterThey have yet to provide us with any information At the time of purchase the side view cameras worked fineThey stopped by the weekend after purchase and we once again showed them they worked properlyThe fridge also worked properly upon them taking delivery of this coachNorthwest RV Sales is more than willing to work with customers on any complaints to make sure they have a pleasant buying experience? These are pre-owned units and as such can have mechanical break downs or other issues after the point of purchaseWe also offer extended service plans to all coaches who qualifyThis was declined by the buyerWe also thoroughly explain our AS/IS buyers clause to customers as wellThis was signed and acknowledged by the buyer Our Business manager spoke with the buyers on more than one occasionShe politely let the buyers know that their title work had been processed, and a title cannot be issued through Northwest RV Sales, but would be issued through the Department of Motor VehiclesAfter numerous complaints from employees and managers of the threats and? foul language they had endured from the buyer, our business manager found it in the companies and buyers best interest to route contact through a third party and asked that of the buyer? Northwest RV Sales regrets that we have not been able to resolve this issueWe have attempted to resolve this on multiple occasionsAt this point we feel we are unable to resolve these customers complaints

Complaint: [redacted] I am rejecting this response because: The information that was provided by Northwest RV Sales is incorrect First of all, the milage on the Motorhome was incorrect on the DMV paperwork that we signed, and unfortunately we did not catch that until afterwards I have also filed a complaint with the DMV because of improper processing of DMV paperwork, where Northwest RV actually lied to me when they sent a letter to me on November 9, stating that there was a hold up at the bank with the title, when in fact, the title work had not even been done, and the bank had not been paid off They are currently under investigation and from my understanding they have been found guilty of my allegations, and are being penalized and sanctioned The investigator was notified that the milage was incorrect on the original paperwork They had put the milage as 25,284, when in fact the milage according to their own paperwork was actually 32, The DMV is correcting this on the new title that is currently being processed The milage on the motorhome the day it was towed to Cummins with a blown motor, was 33, Some of those miles were actually miles put on the coach when Northwest RV had to drive it to a repair shop to have the ABS fixed, as well as miles put on it to test drive it Secondly, As to the inspection that they said occurred on August 21,that was "thorough", it clearly wasn't They missed several obvious things that were not working or broken during their "thorough inspection" The ABS light was on, passenger auxiliary fan was not working, bedroom radio did not work, outside stereo did not work, the toilet was brokenIf they missed these obvious issues, then it makes one believe that it is quite possible they missed bigger issues, like the engine We were told on Oct 1, when we made a down payment on the coach, that these issues would be fixed when we picked it up on the 8th I also asked at that time for them to clean the radiator, because my brother had just bought a Bounder the week before, and his was plugged and I wanted to make sure that wasn't going to be an issue for us We were told they would do this On October 8, (not Oct 13, 2015) we were to pick up our coach, but they hadn't even figured out what was wrong with the ABS So we did our walk through even though several items hadn't been done They wanted to show us how to operate everything Before we left I asked if they had cleaned the radiator, and I was told that they had I took them at their word that they had According to Cummins NW, the radiator had not been cleaned It was almost completely plugged, which according to Cummins could have been what caused the motor issue I spoke with Jamie at Cummins NW, who is the Service Supervisor at Cummins NW and who was in charge of the repair process of our RV She said that they did not do a Failure Analysis on our engine, so they DO NOT KNOW what caused the engine to fail On the day that the engine failed, as soon as the low coolant light came on, we pulled off the highway and put more fluid in it The engine did start to get overheated, but we pulled off the highway right awayIt was NOT driven while it was overheated They did say that it could have been caused from the radiator being plugged Which if it had been cleaned, maybe this wouldn't of happened As for us putting 8,miles on it that is not true We put miles on it, which some of those miles were put on by the NW RV when they drove it to the repair shop for the ABS to be repaired We did nothing to cause this to happen to our RV Sincerely, [redacted] ***

Regarding the mileage, this issue was handled and corrected by Northwest RV SalesDMV has processed title work which resolves the request for titleWe apologize for the error and have refunded titling fees to the customer On August 21st, our inspection noted several problems including replacing the passenger side auxiliary fan that failed again during the walk through(Defective part.) The toilet valve initially held water and after repeated use failedSometimes when rubber pieces sit unused for a while, they initially work fineThe ABS issue was intermittent and took much longer to resolve than anticipated which made the final delivery a bit of a rushMaking sure all the critical functions operated properly caused us to overlook the stereosOur concerns are more for propane systems, electrical systems, safety systems etcWe took care of the stereos and replaced them which units better than the ones originally installedWe agreed to wash the outer fins of the radiator and did soIn our driving of this vehicle we never saw the temperature rise and never saw any loss of coolantWith the mileage on this motorhome and its condition we are completely baffled as to why the engine would failIn fact, we have never experienced an engine failure in our many years of doing businessOn February 16th, when we spoke with Ed at Cummins Northwest, he stated the engine had overheatedWe strive for excellent customer service, and did the best we could to make sure this vehicle was prepared properlyBut we cannot be responsible for failures that occur once the vehicle is out of our controlWe had offered, as we do on every motorized vehicle due to their complexity, an extended service plan, which was denied by the customer Unfortunately I do not see us coming to a resolution regarding payment for the engineWe have however solved all titling issues for the customer

Northwest RV Sales sold a Winnebago Chieftan Diesel Pusher to [redacted] on October 8th, The mileage at purchase was 25, This coach arrived on our lot August 18th, On August 21st, this coach went through a thorough inspectionMinor repairs were made and the unit was detailed and prepared for sale [redacted] came in to finalize paperwork on October 8th, 2015; [redacted] then signed off on an AS/IS buyers guideShe had also declined an extended service plan at that time A walk through and demonstration was completed with the customer on October 13th, A RV Delivery sheet starting that all systems perform satisfactorily and the customers are aware of how to operate their coach correctly was signed by ***During the demonstration the ABS light had started to malfunctionNorthwest RV Sales had an ABS diagnoses done (conducted by an outsourced company.) The ABS computer was replaced and all sensors set to specificationsA few other small issues came up during this demonstration and Northwest RV Sales took care of all of them at the dealerships expense totaling a cost of over $2,At this point the dealership and the customer felt as all issues with the coach had been addressed satisfactorily, and they took delivery of the coach on October 15th, [redacted] contacted our Business Manager in January regarding the Engine and titling issuesAfter speaking directly with Cummins, Northwest RV Sales was informed that the engine failed due to being driven while overheatingThis had occurred 8,miles after the purchaser picked up the vehicleNorthwest RV Sales cannot be responsible for how a coach is drivenThe ISB series Cummins engines are known for their reliability and durabilityFor one of these engines to fail due to overheating is extremely rareNot only would it have to get very hot, but it would have to get very hot for a very long period of timeThis is nothing that Northwest RV Sales could have foreseen or preventedNorthwest RV Sales is declining the desired settlement involving costs for the engine As for correction of the titling issues; these have been resolved, and the department of motor vehicles has received title and processed all required documentationAll copies have been mailed to [redacted] as of February 16th, along with a reimbursement of any and all DMV fees paid by [redacted] for the inconvenience ($152.00.)

I would like to take the time to address each one of the complaints stated
Northwest RV Sales has been more than willing to work with the buyersUnfortunately due to threatening and demeaning behavior by the buyer to numerous managers and employees we have asked to please let further
communication be done through a third party
Addressing the fireplace and power seats, we include a disclaimer in our entire website advertising that states;
DISCLAIMER: **INFORMATION AND DETAILS MAY VARY AND IT IS THE RESPONSIBILITY OF THE CUSTOMER TO VERIFY ANY AND ALL INFORMATION ABOUT THE PRODUCT**
With that being said, a full walk through and demonstration of the product is done at the time of purchase with the customerAny issues at that time are addressed and resolvedThere were never any questions as to the features included with this coach or of advertising mistakes and/or errors
Northwest RV Sales has personally contacted the dealership in which the *** *** was purchased to confirm it was in fact the buyer’s propertyNorthwest RV Sales has spoken with the customers on numerous occasions and tried to resolve this issueWe installed the customers dish for them, and we do not carry that dish in stock here at the dealershipThe one installed belonged to the buyers, we asked if they could bring in a warranty or something with the serial number to match against the one installed to verify this matterThey have yet to provide us with any information
At the time of purchase the side view cameras worked fineThey stopped by the weekend after purchase and we once again showed them they worked properlyThe fridge also worked properly upon them taking delivery of this coachNorthwest RV Sales is more than willing to work with customers on any complaints to make sure they have a pleasant buying experience These are pre-owned units and as such can have mechanical break downs or other issues after the point of purchaseWe also offer extended service plans to all coaches who qualifyThis was declined by the buyerWe also thoroughly explain our AS/IS buyers clause to customers as wellThis was signed and acknowledged by the buyer
Our Business manager spoke with the buyers on more than one occasionShe politely let the buyers know that their title work had been processed, and a title cannot be issued through Northwest RV Sales, but would be issued through the Department of Motor VehiclesAfter numerous complaints from employees and managers of the threats and foul language they had endured from the buyer, our business manager found it in the companies and buyers best interest to route contact through a third party and asked that of the buyer
Northwest RV Sales regrets that we have not been able to resolve this issueWe have attempted to resolve this on multiple occasionsAt this point we feel we are unable to resolve these customers complaints

Complaint: ***I am rejecting this response because:
The information that was provided by Northwest RV Sales is incorrect
First of all, the milage on the Motorhome was incorrect on the DMV paperwork that we signed, and unfortunately we did not catch that until afterwards I have also filed a complaint with the DMV because of improper processing of DMV paperwork, where Northwest RV actually lied to me when they sent a letter to me on November 9, stating that there was a hold up at the bank with the title, when in fact, the title work had not even been done, and the bank had not been paid off They are currently under investigation and from my understanding they have been found guilty of my allegations, and are being penalized and sanctioned The investigator was notified that the milage was incorrect on the original paperwork They had put the milage as 25,284, when in fact the milage according to their own paperwork was actually 32, The DMV is correcting this on the new title that is currently being processed The milage on the motorhome the day it was towed to Cummins with a blown motor, was 33, Some of those miles were actually miles put on the coach when Northwest RV had to drive it to a repair shop to have the ABS fixed, as well as miles put on it to test drive it
Secondly, As to the inspection that they said occurred on August 21,that was "thorough", it clearly wasn't They missed several obvious things that were not working or broken during their "thorough inspection" The ABS light was on, passenger auxiliary fan was not working, bedroom radio did not work, outside stereo did not work, the toilet was brokenIf they missed these obvious issues, then it makes one believe that it is quite possible they missed bigger issues, like the engine We were told on Oct 1, when we made a down payment on the coach, that these issues would be fixed when we picked it up on the 8th I also asked at that time for them to clean the radiator, because my brother had just bought a Bounder the week before, and his was plugged and I wanted to make sure that wasn't going to be an issue for us We were told they would do this On October 8, (not Oct 13, 2015) we were to pick up our coach, but they hadn't even figured out what was wrong with the ABS So we did our walk through even though several items hadn't been done They wanted to show us how to operate everything Before we left I asked if they had cleaned the radiator, and I was told that they had I took them at their word that they had According to Cummins NW, the radiator had not been cleaned It was almost completely plugged, which according to Cummins could have been what caused the motor issue I spoke with Jamie at Cummins NW, who is the Service Supervisor at Cummins NW and who was in charge of the repair process of our RV She said that they did not do a Failure Analysis on our engine, so they DO NOT KNOW what caused the engine to fail On the day that the engine failed, as soon as the low coolant light came on, we pulled off the highway and put more fluid in it The engine did start to get overheated, but we pulled off the highway right awayIt was NOT driven while it was overheated They did say that it could have been caused from the radiator being plugged Which if it had been cleaned, maybe this wouldn't of happened.
As for us putting 8,miles on it that is not true We put miles on it, which some of those miles were put on by the NW RV when they drove it to the repair shop for the ABS to be repaired We did nothing to cause this to happen to our RV
Sincerely,*** ***

Northwest RV Sales sold a Winnebago Chieftan Diesel Pusher to *** *** on October 8th, The mileage at purchase was 25,
This coach arrived on our lot August 18th, On August 21st, this coach went through a thorough inspectionMinor repairs were made and the unit was
detailed and prepared for sale
*** came in to finalize paperwork on October 8th, 2015; *** then signed off on an AS/IS buyers guideShe had also declined an extended service plan at that time
A walk through and demonstration was completed with the customer on October 13th, A RV Delivery sheet starting that all systems perform satisfactorily and the customers are aware of how to operate their coach correctly was signed by ***During the demonstration the ABS light had started to malfunctionNorthwest RV Sales had an ABS diagnoses done (conducted by an outsourced company.) The ABS computer was replaced and all sensors set to specificationsA few other small issues came up during this demonstration and Northwest RV Sales took care of all of them at the dealerships expense totaling a cost of over $2,At this point the dealership and the customer felt as all issues with the coach had been addressed satisfactorily, and they took delivery of the coach on October 15th,
*** contacted our Business Manager in January regarding the Engine and titling issuesAfter speaking directly with Cummins, Northwest RV Sales was informed that the engine failed due to being driven while overheatingThis had occurred 8,miles after the purchaser picked up the vehicleNorthwest RV Sales cannot be responsible for how a coach is drivenThe ISB series Cummins engines are known for their reliability and durabilityFor one of these engines to fail due to overheating is extremely rareNot only would it have to get very hot, but it would have to get very hot for a very long period of timeThis is nothing that Northwest RV Sales could have foreseen or preventedNorthwest RV Sales is declining the desired settlement involving costs for the engine
As for correction of the titling issues; these have been resolved, and the department of motor vehicles has received title and processed all required documentationAll copies have been mailed to *** *** as of February 16th, along with a reimbursement of any and all DMV fees paid by *** *** for the inconvenience ($152.00.)

I would like to take the time to address each one of the complaints stated
Northwest RV Sales has been more than willing to work with the buyersUnfortunately due to threatening and demeaning behavior by the buyer to numerous managers and employees we have asked to please let further
communication be done through a third party
Addressing the fireplace and power seats, we include a disclaimer in our entire website advertising that states;
DISCLAIMER: **INFORMATION AND DETAILS MAY VARY AND IT IS THE RESPONSIBILITY OF THE CUSTOMER TO VERIFY ANY AND ALL INFORMATION ABOUT THE PRODUCT**
With that being said, a full walk through and demonstration of the product is done at the time of purchase with the customerAny issues at that time are addressed and resolvedThere were never any questions as to the features included with this coach or of advertising mistakes and/or errors
Northwest RV Sales has personally contacted the dealership in which the *** *** was purchased to confirm it was in fact the buyer’s propertyNorthwest RV Sales has spoken with the customers on numerous occasions and tried to resolve this issueWe installed the customers dish for them, and we do not carry that dish in stock here at the dealershipThe one installed belonged to the buyers, we asked if they could bring in a warranty or something with the serial number to match against the one installed to verify this matterThey have yet to provide us with any information
At the time of purchase the side view cameras worked fineThey stopped by the weekend after purchase and we once again showed them they worked properlyThe fridge also worked properly upon them taking delivery of this coachNorthwest RV Sales is more than willing to work with customers on any complaints to make sure they have a pleasant buying experience These are pre-owned units and as such can have mechanical break downs or other issues after the point of purchaseWe also offer extended service plans to all coaches who qualifyThis was declined by the buyerWe also thoroughly explain our AS/IS buyers clause to customers as wellThis was signed and acknowledged by the buyer
Our Business manager spoke with the buyers on more than one occasionShe politely let the buyers know that their title work had been processed, and a title cannot be issued through Northwest RV Sales, but would be issued through the Department of Motor VehiclesAfter numerous complaints from employees and managers of the threats and foul language they had endured from the buyer, our business manager found it in the companies and buyers best interest to route contact through a third party and asked that of the buyer
Northwest RV Sales regrets that we have not been able to resolve this issueWe have attempted to resolve this on multiple occasionsAt this point we feel we are unable to resolve these customers complaints

Regarding the mileage, this issue was handled and corrected by Northwest RV SalesDMV has processed title work which resolves the request for titleWe apologize for the error and have refunded titling fees to the customer
On August 21st, our inspection noted several problems including replacing the passenger side auxiliary fan that failed again during the walk through(Defective part.) The toilet valve initially held water and after repeated use failedSometimes when rubber pieces sit unused for a while, they initially work fineThe ABS issue was intermittent and took much longer to resolve than anticipated which made the final delivery a bit of a rushMaking sure all the critical functions operated properly caused us to overlook the stereosOur concerns are more for propane systems, electrical systems, safety systems etcWe took care of the stereos and replaced them which units better than the ones originally installedWe agreed to wash the outer fins of the radiator and did soIn our driving of this vehicle we never saw the temperature rise and never saw any loss of coolantWith the mileage on this motorhome and its condition we are completely baffled as to why the engine would failIn fact, we have never experienced an engine failure in our many years of doing businessOn February 16th, when we spoke with Ed at Cummins Northwest, he stated the engine had overheatedWe strive for excellent customer service, and did the best we could to make sure this vehicle was prepared properlyBut we cannot be responsible for failures that occur once the vehicle is out of our controlWe had offered, as we do on every motorized vehicle due to their complexity, an extended service plan, which was denied by the customer
Unfortunately I do not see us coming to a resolution regarding payment for the engineWe have however solved all titling issues for the customer

Northwest RV Sales sold a Winnebago Chieftan Diesel Pusher to *** *** on October 8th, The mileage at purchase was 25,
This coach arrived on our lot August 18th, On August 21st, this coach went through a thorough inspectionMinor repairs were made and the unit was
detailed and prepared for sale
*** came in to finalize paperwork on October 8th, 2015; *** then signed off on an AS/IS buyers guideShe had also declined an extended service plan at that time
A walk through and demonstration was completed with the customer on October 13th, A RV Delivery sheet starting that all systems perform satisfactorily and the customers are aware of how to operate their coach correctly was signed by ***During the demonstration the ABS light had started to malfunctionNorthwest RV Sales had an ABS diagnoses done (conducted by an outsourced company.) The ABS computer was replaced and all sensors set to specificationsA few other small issues came up during this demonstration and Northwest RV Sales took care of all of them at the dealerships expense totaling a cost of over $2,At this point the dealership and the customer felt as all issues with the coach had been addressed satisfactorily, and they took delivery of the coach on October 15th,
*** contacted our Business Manager in January regarding the Engine and titling issuesAfter speaking directly with Cummins, Northwest RV Sales was informed that the engine failed due to being driven while overheatingThis had occurred 8,miles after the purchaser picked up the vehicleNorthwest RV Sales cannot be responsible for how a coach is drivenThe ISB series Cummins engines are known for their reliability and durabilityFor one of these engines to fail due to overheating is extremely rareNot only would it have to get very hot, but it would have to get very hot for a very long period of timeThis is nothing that Northwest RV Sales could have foreseen or preventedNorthwest RV Sales is declining the desired settlement involving costs for the engine
As for correction of the titling issues; these have been resolved, and the department of motor vehicles has received title and processed all required documentationAll copies have been mailed to *** *** as of February 16th, along with a reimbursement of any and all DMV fees paid by *** *** for the inconvenience ($152.00.)

Complaint: [redacted]I am rejecting this response because:
The information that was provided by Northwest RV Sales is incorrect.  
First of all, the milage on the Motorhome was incorrect on the DMV paperwork that we signed, and unfortunately we did not catch that until afterwards.  I have also filed a complaint with the DMV because of improper processing of DMV paperwork, where Northwest RV actually lied to me when they sent a letter to me on November 9, 2016 stating that there was a hold up at the bank with the title, when in fact, the title work had not even been done, and the bank had not been paid off.  They are currently under investigation and from my understanding they have been found guilty of my allegations, and are being penalized and sanctioned.  The investigator was notified that the milage was incorrect on the original paperwork.  They had put the milage as 25,284, when in fact the milage according to their own paperwork was actually 32,361.  The DMV is correcting this on the new title that is currently being processed.  The milage on the motorhome the day it was towed to Cummins with a blown motor, was 33,454.  Some of those miles were actually miles put on the coach when Northwest RV had to drive it to a repair shop to have the ABS fixed, as well as miles put on it to test drive it.  
Secondly, As to the inspection that they said occurred on August 21,2015 that was "thorough", it clearly wasn't.  They missed several obvious things that were not working or broken during their "thorough inspection".  The ABS light was on, passenger auxiliary fan was not working, bedroom radio did not work, outside stereo did not work, the toilet was broken. If they missed these obvious issues, then it makes one believe that it is quite possible they missed bigger issues, like the engine.  We were told on Oct 1, 2015 when we made a down payment on the coach, that these issues would be fixed when we picked it up on the 8th.  I also asked at that time for them to clean the radiator, because my brother had just bought a 1999 Bounder the week before, and his was plugged and I wanted to make sure that wasn't going to be an issue for us.  We were told they would do this.  On October 8, 2015  (not Oct 13, 2015) we were to pick up our coach, but they hadn't even figured out what was wrong with the ABS.  So we did our walk through even though several items hadn't been done.  They wanted to show us how to operate everything.  Before we left I asked if they had cleaned the radiator, and I was told that they had.  I took them at their word that they had.  According to Cummins NW, the radiator had not been cleaned.  It was almost completely plugged, which according to Cummins could have been what caused the motor issue.  I spoke with Jamie at Cummins NW, who is the Service Supervisor at Cummins NW and who was in charge of the repair process of our RV.  She said that they did not do a Failure Analysis on our engine, so they DO NOT KNOW what caused the engine to fail.  On the day that the engine failed, as soon as the low coolant light came on, we pulled off the highway and put more fluid in it.  The engine did start to get overheated, but we pulled off the highway right away. It was NOT driven while it was overheated.  They did say that it could have been caused from the radiator being plugged.  Which if it had been cleaned, maybe this wouldn't of happened. 
As for us putting 8,170 miles on it that is not true.  We put 1093 miles on it, which some of those miles were put on by the NW RV when they drove it to the repair shop for the ABS to be repaired.  We did nothing to cause this to happen to our RV.  
Sincerely,[redacted]

Regarding the mileage, this issue was handled and corrected by Northwest RV Sales. DMV has processed title work which resolves the request for title. We apologize for the error and have refunded titling fees to the customer.
On August 21st, 2015 our inspection noted several problems including replacing the passenger side auxiliary fan that failed again during the walk through. (Defective part.) The toilet valve initially held water and after repeated use failed. Sometimes when rubber pieces sit unused for a while, they initially work fine. The ABS issue was intermittent and took much longer to resolve than anticipated which made the final delivery a bit of a rush. Making sure all the critical functions operated properly caused us to overlook the stereos. Our concerns are more for propane systems, electrical systems, safety systems etc. We took care of the stereos and replaced them which units better than the ones originally installed. We agreed to wash the outer fins of the radiator and did so. In our driving of this vehicle we never saw the temperature rise and never saw any loss of coolant. With the mileage on this motorhome and its condition we are completely baffled as to why the engine would fail. In fact, we have never experienced an engine failure in our many years of doing business. On February 16th, 2016 when we spoke with Ed at Cummins Northwest, he stated the engine had overheated. We strive for excellent customer service, and did the best we could to make sure this vehicle was prepared properly. But we cannot be responsible for failures that occur once the vehicle is out of our control. We had offered, as we do on every motorized vehicle due to their complexity, an extended service plan, which was denied by the customer.
Unfortunately I do not see us coming to a resolution regarding payment for the engine. We have however solved all titling issues for the customer.