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Northwest Smile Designs

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Reviews Dentist Northwest Smile Designs

Northwest Smile Designs Reviews (7)

Dear [redacted] , Here are my responses to your comments from 2/15/ Notification of network coverage: The information provided by [redacted] indicating my office serving only as a third party entity is obligated to inform their clients of network status is inaccurateAny dental insurance contract or agreement is solely between the insurance company and the patientThe [redacted] insurance website can easily allow a patient to determine whether a dentist is in network with a simple search.The fee associated with the first consult: $charged on 7/27/2015.The business response to the review provided indicating the business had credited the consult fee: The second hour consult fee on 1/14/was $of which the patient’s insurance company paid $in errorThe unpaid balance of the consult fee of $as well as all co-payments was written off by my office as promised with the patient owing a balance of $which was explained in my responseMy office staff spent many hours with the patient’s insurance company to correct their error which resulted in a corrected payment of $Please note the $payment to my office was not a result of re-billing on my part but as a result of the insurance company’s correction of their own errorAs a gesture of goodwill and an effort to avoid any additional time spent on this matter for all the parties involvedI would be happy to refund the amounts of $and $totaling $to the insurance company once a resolution to this issue has been reached Sincerely, David C***

Complaint: [redacted] I am rejecting this response because: ..of PrincipalsI believe people have a right to know not only if a business offers a good product or service, but also if they conduct that business in an honest, moral and ethical manner If they have integrityYou have shown up to this point that in my case, you do not I can not in good faith accept your current "resolution" to this issue since you have accepted no personal responsibility or accountability for any of your actions regarding my complaints, either before or after I filed my grievances with the Revdex.com You misled me out of nearly 2K and kept money that does not belong to you, and threatened to hold this money hostage if I didn't remove an unflattering, but true, reviewTo date, your responses only blame others, twist facts, deny truths, or avoid responding to an allegation altogether This does not mean that I am not open to continue working towards a resolution that is fair and just These are some points that I want to make sure people are aware of, or that you can hold yourself accountable for and correct so that we can come to an agreeable resolution1) Your response of repaying funds that do not rightfully belong to you as being a "gesture of goodwill" is, in my opinion, absurd A gesture of goodwill implies you are going to give monies when you don't owe it, as a way of resolving the issueThis is not the case YOU owe them this money, plain and simple Giving back the money that is not yours is called "doing the right thing" not a "gesture of goodwill" The FACTS remain: 1) Your office filed a claim against dental insurance that was no longer in effectThis mistake happened on your end You place blame solely on [redacted] and have acted in a manner as to say that since they paid it in error, you are entitled to keep it This shows a complete lack of integrity on your partHowever, you accept no responsibility and have to date REFUSED to return the monies Yes, [redacted] accidentally processed and paid the claim, they admit this mistake, however once you were made aware, it was your moral and ethical (and probably, LEGAL) obligation to repay it It's really as simple as thatYou office admits this is not an accurately filed claim so as to why you refuseI can come to no other conclusion other than pure greed on your part You should have repaid them a year agoI contacted them days ago and was told it was still not paid backThe claim you made was for 1/14/ it is now 3/2/ 2) I was told I would NOT be charged for this visit! The fact that the claim was filed AT ALL, was again either an error on your end, or you intentionally filed a claim after informing me you would not Either way, it was a mistake, or it was dishonest & unethicalYou refuse to admit thisI provided written proof from you that stated the claim was "REVERSED TO THE INSURANCE COMPANY"but it was NOT You twist this to make it sound as though you wrote off co-pays etc so it brought my balance with you to zeroMy balance with your office was ZERO before this visit THIS VISIT WAS AT NO CHARGEYou completely fail to address that you yourself state that you reversed this claim when in fact you did not As of 3/2/you have been paid times for this visit when you promised no charge Again, repayment to [redacted] is the RIGHT THING TO DO, not a gesture 3) You informed your Office Manager to tell me that you would not return the $to [redacted] until I removed a review I left on an online review website I have this on voicemail It can not be denied but yet you have not responded to these allegations This is clearly unethical business practices In summary, I came to you because of your close proximity and your cosmetic background This was made clear to you from the first meeting Over several weeks you led me down a path of diagnostic work ups that cost me thousands of dollars This was done knowing full well you would be shutting down shop and moving min or more away from the area I was seeking treatment In my opinion you had an moral and ethical obligation to disclose this fact, in at least a minimal manner, before suggesting/pushing for the additional costly workupsWhy would I make invest that kind of money without first deciding if I could make it to the office for the treatments? As my husband said, "We should have just taken those thousands of dollars outside and burned them in the parking lot", it would have saved us the time and troubleYou also knew based on our conversations that I couldn't afford anything close to 20K for cosmetic work, yet your proposal was for a treatment plan that ranged from to THOUSAND dollars All that time, effort and expense to get a proposal that would cost nearly 50K? That was about 40K more than I could afford to spend Why present that to a patient when you know it's out of their reach? You also provided my name in a rebuttal to more than one review I left on a website This information was redacted by a human I am still checking to see if this is a HIPPA violation, but even if it does not qualify, it was extremely unprofessional on your partFirst and foremost you need to repay the insurance company for the claim they paid you in error $ Then, you should be true to your word and reverse the charge to the insurance company for the 1/14/claim and reimburse them the additional payment they made to you I also believe you should refund a portion of the monies I spent to get this estimate, which I believe you sold me on a service knowing full well you could not provide the treatments I desired, at the location I desired and made a conscious decision to withhold this information from me in an effort to collect additional revenue from me DishonestyIf you decide not to work towards an acceptable solution to our differences, I will continue to file my complaints, up to and including: 1) The Washington State Health Department, Dental Division 2) The WaState Insurance Commission 3) The Attorney General's Office 4) Any and all Groups or Affiliations you are a member of5) Leave reviews on Any/All websites I can leave reviews on6) Word of mouth, or any other method of passing on my experiences with your office Feel free to contact me if you want to continue discussions on how to come to an acceptable solution, otherwise I will proceed to file my additional complaints I only want you to accept responsibility, and to do what is right and fair Sincerely, [redacted]

Dear Revdex.com Northwest,I would like this opportunity to submit a response to the five points of the complaints above as a gesture of goodwill and present the facts from my records for a cordial resolution to this matter.I would also like to note that this complaint falls outside the Revdex.com's criteria that complaints need to be filed within days of the purchase or serviceThe individual contacted me for my services and I have no knowledge that decision was based on my proximity to his or her residenceAs a registered corporation/company it is common practice that the disclosure of business transitions or sales is privileged confidential information that is not released to patients or the public until the transaction has occurredBased on my clinical records, two consultations to the patient was provided within approximately a six month time spanThe first consultation was a one hour detailed comprehensive exam and to obtain necessary diagnostic information which was billed to the patient's insurance companyA two hour plus second consultation appointment six months later was given to discuss treatment options based on the diagnosis and billed to the patient's insuranceThere were two separate consultations six months apartIt was a business decision to no longer participate in the patient's third party provider program as explained in the patient financial agreementI am not sure the relevancy of this claim as no actual treatment was ever done and the monies paid by the patient for the diagnostic information was a non insurance covered expenseIt is customary for the patient's own insurance company to inform their clients (the patient) of providers that are in or out of networkI provide a range of treatment options from the best option to acceptable options and let the informed decision be made by the patient after they have a chance to ask many questionsThe patient was given all options including the one that was within the budget as stated in the complaintThis information was provided to the patient at the second consultation appointment as indicated in #At no time did I or my office manager say "it was not right" to charge for this second hour appointmentThe insurance company was billed according to the information provided to us by the patient and I have no control of any internal mistakes made by the insurance companyMy office is in contact with the insurance company to resolve their mistakeThe review response to the patient was well within HIPAA guidelines where at no time did the response divulged protected health information identifying the patient

Complaint: ***
I am rejecting this response because:Regarding my timing in filing the complaint: I received a letter from my insurance company (***) sometime in late that they had been reaching out to Dr C***'s office for the return of a payment they made to him in error Not knowing my obligation to the insurance company in this matter, I contacted them via phone and was informed that they had sent letters to Dr C***'s office over the course of many months and had still not received the return of the payment, nor had they received any contact from his officeI was informed that if Dr C*** did not return the monies he owed them it could be taken out of my future benefits I was not aware of this issue before this timeI contacted Dr C***'s office numerous times and after several conversations, I was told he was refusing to return the moneyDuring one phone call to his office Dr C*** himself answered and blamed the insurance company for paying the claim, as if this gave him the right to keep it.After many conversations with his office, and with ***, on the matter, I was told Dr C*** refused to return the moneyThe manner in which Dr C*** chose to handle this "new" matter was the proverbial "straw that broke the camel's back"I felt I was left with no choice but to take the matter to "higher sources"I informed Dr C***'s Office Manager to let Dr C*** know that if he/his office did not take care of the matter, do the right thing, and return the funds that were not rightfully theirs, I would file a complaint with the Revdex.com citing ALL of my complaints regarding his business practices, including his refusal to return the monies, write more (honest) reviews that included this new information, and file complaints with any organization he was affiliated with that took complaints on their members, including the Washington State Dental Board.During my last and final conversation with the office manager (and although *** Insurance reprocessed the claim for them under the correct coverage year and paid him AGAIN) she informed me that he stated he would ONLY allow the check for the return of funds to *** be sent IF I removed a review I had recently placed on one of the review sites In essence, holding the repayment of funds, HOSTAGEAgain, this is for an estimate for work that I was told I would not be charged to receive in the first placeAnd, again, he has now been paid for this twice, under calendar years (in error) and (corrected).FYI- the information claiming that he would only send the check back if I removed the review was originally left for me on my voicemail, so if you would like to hear it for verification I can provide it. Based on the fact that all this came up recently, I do not believe the Revdex.com's criteria that complaints need to be filed within days of purchase or service applies as these are ongoing issues with Dr C*** and his business practices.1) I can not speak to Dr C***'s listening abilities or what information he retains, however I can attest to the FACT that I discussed IN GREAT DETAIL how I came to chose him & his officeIn short, we discussed his close proximity to my home, as well as his cosmetic back ground I also explained that I liked my previous dentist, but was fed up with driving across town for dental care He responded to me, so I know he heard and he participated in the conversation I even went into detail about how I was about to start a new job, and how difficult it would be getting to appointments as I would be commuting via public transit near my home into Downtown Portland, and with his office being so close, I could at least make early AM appointments then head just miles over to the transit station to catch my busHe talked about his early AM appointment availability that could help accommodate the new work requirements The fact that he is now saying he "had no knowledge" of this is simply not true. While I would never expect Dr C*** to disclose, in detail, his "business plan", I believe he has an ethical and moral obligation before suggesting/selling expensive out of pocket diagnostic work to a new patient that has just informed him she came to him based on locale, to give some indication of what would be transpiring in the near future so they can make an informed decision, would be only fair We are not talking about minor routine out of pocket cleaning fee's, we are talking major, elective, out of pocket cosmetic work.While he might not have "broken any laws" by not informing me of his plan to pack up and move across town, it was still unethical, in my opinion, and a testament to his morals when it comes to being upfront and honest with his patientsAs he continued to be as time went on.2) As far as consultations, their charges, and their time framesAfter being informed I needed to invest in and wear a diagnostic device before he could give me a proper estimate that addressed my bite as well as my cosmetic desires (at a cost of over $550.00, out of pocket) I was scheduled to receive an estimate for the cosmetic improvements on 7/27/(consult #1) during this appointment he discussed in an office setting why I needed additional work-ups before he could give me a plan or cost estimates We discussed my hesitations in investing more money without even a ball park figure but he reassured me he could make major cosmetic improvements within a budget I could affordI even explained how a friend spent 20K + to redo her entire mouth, and I couldn't afford anything near that He knew my situation, I made it clear Based on time and money already invested I went ahead and trusted the process and invested the additional nearly $to move forwardDespite not getting an estimate and feeling "short changed" I did not dispute the consult fee. Shortly after, I got a letter that stated he would no longer be working out of the location I had chosen him for, and his new location mapped out to be about a min or more drive, traffic depending I called the office extremely frustrated and expressed my displeasure that they did not inform me prior to investing so much money in the process I explained it would be very difficult to get into the office for my estimate or to get any work performed due to it's location and my jobit was because of this new location and the nature of my job, I had to wait to come in and finally get my treatment plan and estimate This took place 1/14/ Had the office location not moved out of the general area the "consult" which was really just for him to give me the treatment plan and estimate that I had already paid approx$2000K to get, it would not have taken months to get there for an appointment Regardless, it should not make any difference how far apart they were BOTH "consults" were supposed to be to get the cost of proposed cosmetic work, he failed to give me that on consult #This is why the Office Manager stated I should not be charged for consult #2. In a rebuttal to a review I left on *** Dr C*** himself stated that he DID NOT charge me for this consult, and then charged for it anyway I will include a copy of this rebuttal in it's entirety as a matter of full disclosure so you can see for yourself Dr C***'s discrepancies Any redactions were made by Angie's List before posting Feel Free to remove or redact any or all of this rebuttal if you feel it provides too much personally identifiable information I did however want you to see it as it was posted I will post it at the end of my rebuttal to Dr C***'s statements.3) As far as Dr C***'s Office not informing me that he was no longer a *** Preferred Provider I discussed this with *** They said that while it is true that either *** can drop providers, or Providers can choose to no longer be a preferred provider and sever their contract with ***, it is the obligation of the Dental office to inform it's patients when they go from being a Preferred Provider to being an out of Network ProviderThis matters to me simply because they DID bill my insurance company, even though they said they would NOT, and it was paid based on out of Network and used benefits I could have used on other services with another provider, and their mishandling of my account with *** is potentially causing issues with future benefits.4) Dr C*** knew I could not afford anything even close to 20K on cosmetic work, yet his leading proposal, and the one he spent time "selling" was in the 47-THOUSAND dollar range I felt like I was in the old "Bait and Switch" situation, and like a real "sucker" I spent about thousand dollars on "pre-diagnostic" work thinking I was getting someone that would use the information from that investment and present me with a plan for something beautiful he could do within a budget I could afford He knew this was not an option for me, yet this was what he proposedThis is what he spent his "consult" time discussing/selling His before and after mock ups looked like a child did them, and when I questioned the poor quality, he said "it's just supposed to give you an idea" well, that "idea" makes me not want you to do my dental work THAT is what 50K in dental work looks like? I asked about my CT scan He didn't know where it was He lost it I don't know if he even looked at it when he did the treatment planThey had to order a copy The other options he had were all just thoughts off the top of his head, they weren't real thought out proposals before I came in....with ME and MY budget in mind His proposal was with his bottom line in mindAfter he spouted off a few "well we could do this or that instead", he excused himself and left his office manager to copy off pricing for some other options, but nothing that was a clear, concise PLAN.As far as the "Billing Error" They had my insurance information from on file They were not supposed to bill for this Jan "consult" and no one asked me for updated insurance information when I came in for my proposal, again it was suppose to be done free of charge They did not inform me they were now out of Network with *** THEY billed my policy when they weren't supposed to bill at all THEY kept the money after *** paid them in error The Office Manager ABSOLUTELY 100% DID say "it was not right" to bill for that consult and she said it many times In fact, each time we discussed it she said it She also stated that Dr C*** said she had to bill it, and he said he was entitled to it and would not let her reverse itShe is a lovely lady, and she tries her best to do the right thing and is stuck in the middle However she has tried very hard to straighten things out but her hands are tied with what Dr C*** will allow her to do She and I have worked together with *** to try to figure it all out, but bottom line is Dr C*** has decided to dig his heels in and make things difficult Yes, *** paid on a claim HIS OFFICE FILED IN ERROR However, *** has only asked for their money back and Dr C*** has refused to give it to themNo, he's not responsible for *** missing that they paid on a claim his office filed incorrectly, but once he was made aware the right thing to do is return the moneydon't blame *** and keep it Your office is in contact with *** to resolve THEIR mistake? You can't even take responsibility for failing to return their money after over a year? 5) I am not an expert on HIPPA or it's violations However, Dr C*** used my name in his responses to at least reviews I had left about him He continued to remark about my dental needs, the condition of my teeth/mouth, dental bridges, etc This is no ones business and in my eyes clearly should be protected information While the information has been redacted for public viewing, I have already verified with the source that that information was redacted by a human being, not a computer program, so someone did in fact see my name and my personal information that you provided as a healthcare provider out on a public forum I have yet to check if this is in fact a HIPPA violation However, if pushed, I will I am entitled to provide honest feedback about my experiences in Dr C***'s office however, as I understand it, he is not allowed to provide my name and my personal care information in rebuttal, which he has done.Below is the Provider response Dr C*** posted (redacted) to the review I left Service Provider Response:[Member Name Removed], I am so sorry you had this experience as we strive very hard to have excellent customer serviceI respect your opinion and would like to take this opportunity to clarify the other side of the storyI have had multiple longtime patients ask me to respond to this review because they felt this review was not a representation of the spirit of our practiceLet me go through in chronological order that addresses the concerns you have and explain the rational of the recommendations[Member Name Removed], you first came to see me in March with a complaint of a loose/sensitive lower left bridge that was done a few years ago but never felt quite rightThis bridge according to my notes was adjusted multiple times by the treating dentist without any significant relief to the point where that dentist offered to replace the bridge with a new oneI performed a thorough exam on you and determined that your bite was out of alignment most likely due to the combination of missing teeth, crooked teeth and altering the lower left side by replacing a old bridgeThe older bridge that was 10-years old was probably the lynch-pin that supported your bite until it was replaced with the new bridgeThe proper treatment for cases similar to yours would be to align your jaw with the aid of the "mouth piece" and get a diagnosis of the misalignment before proceeding with any treatment, just like no competent surgeon would operate without tests and a diagnosisMost dentists would not go through this step but your case is a very complex and involved with multiple dental issues I believe you are somewhat aware ofThe alignment of the jaw is crucial as I cannot trust the current bite as a viable position to build the new bite; otherwise you may end up with the wrong bite again after very extensive treatmentA diagnosis of your jaw position was obtained when I came in afterhours to check the deviceOnce your jaw was in alignment, "diagnostic wax mock-up" were placed over your plaster models in order to proceed with smile design and ensuring that the shape of the final restorations will look good, function well and last a long timeA "scan" was done on your jaw to evaluate if the areas of missing teeth had adequate bone support for dental implantsThe "mouth piece", "diagnostic wax mock-up" and "scan" permits a comprehensive assessment and allows me to generate an accurate treatment plan and blueprint which was presented to you on January 14, [Member Name Removed], I know from your comment that you would of like a cost of your total treatment in the very beginning but I really needed all the information before an accurate treatment plan could be formulated for you, similar to a mechanic running computer tests in a automobile to see what the problem is or needs to be replacedMy staff requested if possible to bring your husband since this was a complex case that in my experience usually generates many questions and it is essential that questions got answered timelyAt the consultation you mention the cost of your friend’s cosmetic treatments, however it is very difficult to reference what their needs were compared to yours as each individual case is uniqueI had reviewed your "scan" in August and the treatment plan I presented to you already accounts for the steps in your treatmentI do apologize for not having that scan available as it was months since I reviewed it and it was placed in your Vancouver records when my office moved to Ridgefield, was located shortly after your consultationDuring the consultation I presented to you a simulation of your smile and you had asked me to make the simulated teeth smaller, size change is a common request by patients as smile design is not a absolute science but is rather subjective to the individualI sincerely apologize not being able to get the revision to you sooner due to a lecture I gave overseas planned much early onHowever, you will find a new simulation with smaller teeth and limiting the treatment to only the front six upper teeth as you requested in your electronic mailbox very soonPlease take note the treatment plan is a guideline and how fast or slow treatment occurs can be determined by the patient as long as the final goal is in placeThe consultation I gave you on 1/14/ lasted over 1/hours between me and my staff, as a gesture of goodwill it has been reversed to the insurance company and your account adjusted to $as promisedAgain I am very sorry you had such a negative experienceWe pride ourselves on doing our best, and have never considered our office as dishonest or mislead a patientWe do however take pride in our diagnostic due diligence and will not perform any treatment on anyone that raises the overall risk of treatment by skipping steps or taking short cuts and not in alignment with the best interest of the patient's oral healthIf you would like to discuss this further, feel welcome to contact me at my personal number ***Sincerely, David C***
Sincerely,
*** ***

Dear [redacted],   Here are my responses to your comments from 2/15/2017.   Notification of network coverage: The information provided by [redacted] indicating my office serving only as a third party entity is obligated to inform their clients of network status is inaccurate. Any dental insurance contract or agreement is solely between the insurance company and the patient. The [redacted] insurance website can easily allow a patient to determine whether a dentist is in network with a simple search.The fee associated with the first consult: $99 charged on 7/27/2015.The business response to the review provided indicating the business had credited the consult fee: The second 2 hour consult fee on 1/14/2016 was $102 of which the patient’s insurance company paid $36.80 in error. The unpaid balance of the consult fee of $65.20 as well as all co-payments was written off by my office as promised with the patient owing a balance of $0 which was explained in my response. My office staff spent many hours with the patient’s insurance company to correct their error which resulted in a corrected payment of $76.80. Please note the $76.80 payment to my office was not a result of re-billing on my part but as a result of the insurance company’s correction of their own error. As a gesture of goodwill and an effort to avoid any additional time spent on this matter for all the parties involved. I would be happy to refund the amounts of $36.80 and $76.80 totaling $113.60 to the insurance company once a resolution to this issue has been reached.   Sincerely, David C[redacted]

Complaint: [redacted]
I am rejecting this response because: ..of Principals. I believe people have a right to know not only if a business offers a good product or service, but also if they conduct that business in an honest, moral and ethical manner.  If they have integrity. You have shown up to this point that in my case, you do not.    I can not in good faith accept your current "resolution" to this issue since you have accepted no personal responsibility or accountability for any of your actions regarding my complaints, either before or after I filed my grievances with the Revdex.com.  You misled me out of nearly 2K and kept money that does not belong to you, and threatened to hold this money hostage if I didn't remove an unflattering, but true, review. To date, your responses only blame others, twist facts, deny truths, or avoid responding to an allegation altogether.   This does not mean that I am not open to continue working towards a resolution that is fair and just.  These are some points that I want to make sure people are aware of, or that you can hold yourself accountable for and correct so that we can come to an agreeable resolution. 1) Your response of repaying funds that do not rightfully belong to you as being a "gesture of goodwill" is, in my opinion, absurd.  A gesture of goodwill implies you are going to give monies when you don't owe it, as a way of resolving the issue. This is not the case.  YOU owe them this money, plain and simple.  Giving back the money that is not yours is called "doing the right thing" not a "gesture of goodwill" The FACTS remain:            1) Your office filed a claim against dental insurance that was no longer in effect. This mistake happened on your end.  You place blame solely on [redacted] and have acted in a manner as to say that since they paid it in error, you are entitled to keep it.  This shows a complete lack of integrity on your part. However, you accept no responsibility and have to date REFUSED to return the monies.   Yes, [redacted] accidentally processed and paid the claim, they admit this mistake, however once you were made aware, it was your moral and ethical (and probably, LEGAL) obligation to repay it.  It's really as simple as that. You office admits this is not an accurately filed claim so as to why you refuse... I can come to no other conclusion other than pure greed on your part.  You should have repaid them a year ago. I contacted them 2 days ago and was told it was still not paid back. The claim you made was for 1/14/16  it is now 3/2/17.           2)  I was told I would NOT be charged for this visit!  The fact that the claim was filed AT ALL, was again either an error on your end, or you intentionally filed a claim after informing me you would not.  Either way, it was a mistake, or it was dishonest & unethical. You refuse to admit this. I provided written proof from you that stated the claim was  "REVERSED TO THE INSURANCE COMPANY".... but it was NOT.  You twist this to make it sound as though you wrote off co-pays etc so it brought my balance with you to zero. My balance with your office was ZERO before this visit.  THIS VISIT WAS AT NO CHARGE. You completely fail to address that you yourself state that you reversed this claim when in fact you did not.  As of 3/2/17 you have been paid 2 times for this visit when you promised no charge.  Again, repayment to [redacted] is the RIGHT THING TO DO, not a gesture.           3) You informed your Office Manager to tell me that you would not return the $36.80 to [redacted] until I removed a review I left on an online review website.  I have this on voicemail.  It can not be denied but yet you have not responded to these allegations.  This is clearly unethical business practices.         In summary, I came to you because of your close proximity and your cosmetic background.  This was made clear to you from the first meeting.  Over several weeks you led me down a path of diagnostic work ups that cost me thousands of dollars.  This was done knowing full well you would be shutting down shop and moving 40 min or more away from the area I was seeking treatment.  In my opinion you had an moral and ethical obligation to disclose this fact, in at least a minimal manner, before suggesting/pushing for the additional costly workups. Why would I make invest that kind of money without first deciding if I could make it to the office for the treatments?  As my husband said, "We should have just taken those thousands of dollars outside and burned them in the parking lot", it would have saved us the time and trouble. You also knew based on our conversations that I couldn't afford anything close to 20K for cosmetic work, yet your proposal was for a treatment plan that ranged from 47 to 53 THOUSAND dollars.  All that time, effort and expense to get a proposal that would cost nearly 50K?  That was about 40K more than I could afford to spend.  Why present that to a patient when you know it's out of their reach? You also provided my name in a rebuttal to more than one review I left on a website.  This information was redacted by a human.  I am still checking to see if this is a HIPPA violation, but even if it does not qualify, it was extremely unprofessional on your part. First and foremost you need to repay the insurance company for the claim they paid you in error.  $36.80.  Then, you should be true to your word and reverse the charge to the insurance company for the 1/14/16 claim and reimburse them the additional payment they made to you.  I also believe you should refund a portion of the monies I spent to get this estimate, which I believe you sold me on a service knowing full well you could not provide the treatments I desired, at the location I desired and made a conscious decision to withhold this information from me in an effort to collect additional revenue from me.  Dishonesty. If you decide not to work towards an acceptable solution to our differences, I will continue to file my complaints, up to and including: 1) The Washington State Health Department, Dental Division 2) The Wa. State Insurance Commission 3) The Attorney General's Office 4) Any and all Groups or Affiliations you are a member of. 5) Leave reviews on Any/All websites I can leave reviews on. 6) Word of mouth, or any other method of passing on my experiences with your office.  Feel free to contact me if you want to continue discussions on how to come to an acceptable solution, otherwise I will proceed to file my additional complaints.   I only want you to accept responsibility, and to do what is right and fair.
Sincerely,
[redacted]

Dear Revdex.com Northwest,I would like this opportunity to submit a response to the five points of the complaints above as a gesture of goodwill and present the facts from my records for a cordial resolution to this matter.I would also like to note that this complaint falls outside the Revdex.com's criteria that...

complaints need to be filed within 365 days of the purchase or service. 1. The individual contacted me for my services and I have no knowledge that decision was based on my proximity to his or her residence. As a registered corporation/company it is common practice that the disclosure of business transitions or sales is privileged confidential information that is not released to patients or the public until the transaction has occurred.2. Based on my clinical records, two consultations to the patient was provided within approximately a six month time span. The first consultation was a one hour detailed comprehensive exam and to obtain necessary diagnostic information which was billed to the patient's insurance company. A two hour plus second consultation appointment six months later was given to discuss treatment options based on the diagnosis and billed to the patient's insurance. There were two separate consultations six months apart.3. It was a business decision to no longer participate in the patient's third party provider program as explained in the patient financial agreement. I am not sure the relevancy of this claim as no actual treatment was ever done and the monies paid by the patient for the diagnostic information was a non insurance covered expense. It is customary for the patient's own insurance company to inform their clients (the patient) of providers that are in or out of network. 4. I provide a range of treatment options from the best option to acceptable options and let the informed decision be made by the patient after they have a chance to ask many questions. The patient was given all options including the one that was within the budget as stated in the complaint. This information was provided to the patient at the second consultation appointment as indicated in #2. At no time did I or my office manager say "it was not right" to charge for this second 2 hour appointment. The insurance company was billed according to the information provided to us by the patient and I have no control of any internal mistakes made by the insurance company. My office is in contact with the insurance company to resolve their mistake.5. The review response to the patient was well within HIPAA guidelines where at no time did the response divulged protected health information identifying the patient.

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Address: 203 NE 179th St Ste 108, Ridgefield, Washington, United States, 98642

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