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Northwest Steamway Carpet Cleaning

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Northwest Steamway Carpet Cleaning Reviews (4)

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The business called to alert me of taking me to court if this is not resolved It is not worth the cost of the $dollar cleaning to peruse my complaints and concerns

as to my the follow up of the pet stains and pet smellthe property management said that the carpet looked great as always with our cleaning THE PROBLEM WAS THE SMELLand as I told the customer who handed the phone off to her male freind or husband who was polite and understandingwe do not clean the carpet padTHE PET SMELL WAS BAD SO WHEN THE PROPERTY MANAGEMENT WENT TO THE NEXT STEP(PULLING CARPET UP TO CHECK PAD)THE PAD WAS SO BAD IT HAD TO BE REPLACED ALSO PET STAINS WERE ON THE BACKING OF THE CARPET..THE PROBLEM HAD NOTHING TO DO WITH OUR SERVICE OR CLEANING AND DEODORIZING WHICH WE DID NOT CHARGE FOR DEODORIZING BECAUSE THE PROBLEM WAS TO SEVERE.WE OUR NOT RESPONSIBLE FOR TRYING TO REMOVE THAT MUCH URINE OUT OF THE PAD NOR DO WE PROVIDE SERVICE OF TRY TO SAVE A PAD FULL OF URINENOR ARE WE RESPONSIBLE FOR THE PET OR ANIMAL THAT DID THE DAMAGE TO THE PAD AND SUB-FLOOR AND THE POLYPROPYLENE BACKING OF THE CARPETTHEREFOR WE ARE NOT GIVING CUSTOMER A REFUND....SORRY FURTHERMORE THE WOMAN WOULD NOT FINISH CONVERSATIONWHEN I SAID WE ARE NOT RESPONSIBLE FOR URINE IN PAD.AND URINE STAINS ARE EASILY REMOVED WITH PEROXIDE AND IF THAT DOES NOT TAKE OUT STAIN WE CAN USE A CHEMICAL ACTIVATION LIGHT TO REMOVE THE STAINSO I DON'T KNOW WHAT STAINS THERE TALKING ABOUTAND STAINS ARE BEYOND THE ISSUE OF THE PET DAMAGE TO THE PADAS I TRIED TO EXPLAINED DURING BRIEF PHONE CALL .I AM A IICRC CERTIFIED TECHNICHIAN REGISTER NUMBER ***i ALSO HAVE OVER YEARS OF EXPERIENCE IN CARPET CLEANING

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  The business called to alert me of taking me to court if this is not resolved.    It is not worth the cost of the $139 dollar cleaning to peruse my complaints and concerns.

as to my the follow up of the pet stains and pet smellthe property management said that the carpet looked great as always with our cleaning THE PROBLEM WAS THE SMELLand as I told the customer who handed the phone off to her male freind or husband who was polite and understandingwe do not clean...

the carpet padTHE PET SMELL WAS BAD.....  SO WHEN THE PROPERTY MANAGEMENT WENT TO THE NEXT STEP(PULLING CARPET UP TO CHECK PAD)THE PAD WAS SO BAD IT  HAD TO BE REPLACED ALSO PET STAINS WERE ON THE BACKING OF THE CARPET..THE PROBLEM HAD NOTHING TO DO WITH OUR SERVICE OR CLEANING AND DEODORIZING WHICH WE DID NOT CHARGE FOR DEODORIZING BECAUSE THE PROBLEM WAS TO SEVERE.WE OUR NOT RESPONSIBLE FOR TRYING TO REMOVE THAT MUCH URINE OUT OF THE PAD NOR DO WE PROVIDE SERVICE OF TRY TO SAVE A PAD FULL OF URINENOR ARE WE RESPONSIBLE FOR THE  PET OR ANIMAL THAT DID THE DAMAGE TO THE PAD AND SUB-FLOOR AND THE POLYPROPYLENE BACKING OF THE CARPET. THEREFOR WE ARE NOT GIVING CUSTOMER A REFUND. ....SORRY FURTHERMORE THE WOMAN WOULD NOT FINISH CONVERSATIONWHEN I SAID WE ARE NOT RESPONSIBLE FOR URINE IN PAD.AND URINE STAINS ARE EASILY REMOVED WITH PEROXIDE  AND  IF THAT DOES NOT  TAKE OUT STAIN WE CAN USE A CHEMICAL ACTIVATION LIGHT TO REMOVE THE STAINSO I DON'T KNOW WHAT STAINS THERE TALKING ABOUTAND STAINS ARE  BEYOND  THE ISSUE OF THE PET DAMAGE TO THE PADAS I  TRIED TO EXPLAINED DURING BRIEF  PHONE CALL .I AM A IICRC CERTIFIED TECHNICHIAN REGISTER NUMBER [redacted]i  ALSO HAVE OVER 25 YEARS OF EXPERIENCE IN CARPET CLEANING

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