Northwest Surgical Specialist PC

Re: Complaint ID # [redacted] Dear Ms***, This is in response to your letter dated July 30,Due to Federal privacy regulations, we are unable to comment on individual casesHowever, Rebound encourages patients to contact our office via telephone and ask to speak with a manager or patient advocate if their concerns have not been resolved satisfactorily at the department levelOf note, your letter was addressed to a former Rebound physician who retired some time agoShould you need to contact us in the future, We will be able to respond more promptly if you simply address them to the practice (Rebound Orthopedics & Neurosurgery) rather than to an individual physicianIf I can be of further assistance, you or the patient in question can reach me on my direct line at [redacted] Sincerely,

Complaint: [redacted] I am rejecting this response because: I have contacted the billing office I have attempted to address my concerns by phone, mail & email with no response I have also sent my insurance information on multiple occasions Additionally I confirmed at every appointment that both insurances were in their system.Now that I have officially filed a complaint, I finally received a message to call them back to discuss the issueHonestly, I just want this resolved without listening to the "reasons".Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because:  I have contacted the billing office.  I have attempted to address my concerns by phone, mail & email with no response.  I have also sent my insurance information on multiple occasions.  Additionally I confirmed at every appointment that both insurances were in their system.Now that I have officially filed a complaint, I finally received a message to call them back to discuss the issue. Honestly, I just want this resolved without listening to the "reasons".Sincerely,[redacted]

Re: Complaint ID #[redacted] Dear Ms. [redacted], This is in response to your letter dated July 30,2015. Due to Federal privacy regulations, we are unable to comment on individual cases. However, Rebound encourages patients to contact our office via telephone and ask to speak with a manager or patient...

advocate if their concerns have not been resolved satisfactorily at the department level. Of note, your letter was addressed to a former Rebound physician who retired some time ago. Should you need to contact us in the future, We will be able to respond more promptly if you simply address them to the practice (Rebound Orthopedics & Neurosurgery) rather than to an individual physician. If I can be of further assistance, you or the patient in question can reach me on my direct line at [redacted] Sincerely,