Northwest Tire Service

Went here for an oil change after bringing my car here for yearsOil change includes a tire rotation for free which I requestedNoticed when they brought my car back out the tires had not been rotated (had one tire repaired last week and the mark for the puncture was still visible) so I asked Bill about itHe said the technician inspected my tires and they looked good so he decided not to rotate themThis is a service that I requested be performedThey claimed to have done it on my invoice but didn't do itTextbook definition of fraudulent behavior