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Northwest Tree Surgeons

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Northwest Tree Surgeons Reviews (4)

Complaint: ***
I am rejecting this response because:the person responding to the email was not present for the initial bid.the person responding to the email doesn't respond to the representation his customer representative gave regarding the level of expertise of the employees. the person responding to the email was not present during the labor.the person responding to the email doesn't address the issues that occurred because of his workers lack of training.the person responding to the email doesn't address the issues that occurred because of his workers lack of plant care knowledge.the person responding to the email attempts to invalidate this claim by making representations of my comments.the person responding to the email never returned my calls, as was promised, and did not respond until he received this claim. To the Revdex.com personnel: I am willing to drop this claim, since this is a matter of one persons word against anotherI will leave my reviews as isI would not change my review regardless of the resolution of this claimI encourage you to remove the business from your listing, as the business name implies it offers skills and knowledge not presented; inherently advertising.
Sincerely,
*** ***

I will refund because we worked all day long in his property

Hi My name is Moises N*** owner of Northwest Tree Surgeons,Yes we did this customer work, at the begin my crew lieder come and talk with the customer and get directions from him how he wants to trim and cut the trees, and hour later he came again and chance his mind and gave a different directions,
after a little while he came back and change his mind again and start complain, he give new directions to my guys and they did exactly what he said to my guys, also he came out a couple times on told my guys that they were doing a really good job, also at the end of the day around 6:Pm he and my crew lieder Marcos walk the property and did not complain and pay for the job with out say nothing to themAn hour later he start calling me saying that my guys did not do a good job I told him that I was not in town and I had to talk with my guys to see what was the problem and he said that the were no big problem he just wants to report them, but he was finealso he made a joke saying that this summer won have to pick up all those leafs from treesso I assume that was not a big dealI apologize with him and he told me that everything will grow backso that was exactly how the things happen that day

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.Sincerely,
[redacted]

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Address: 16105 29th Avenue Ct E, Parkland, Washington, United States, 98445-7206

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