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Northwest Water Services

14263 Calhoun Rd, Mount Vernon, Washington, United States, 98273-8186

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Reviews Irrigation Repair, Plumber, Utility Water Company Northwest Water Services

Northwest Water Services Reviews (%countItem)

My neighborhood is small and we have a water well distributed by *** which is owned by another company and another on top of that. When we moved to this neighborhood we were warned that you would not be able to find the water company and would have to wait for them to threaten to shut off services to get their information to pay the water bill. Okay. Turns out I had to call three different water companies, city hall, my realtor, and still nothing. It took three months but they sent a flyer saying they were increasing there rates and I had the contact info. Which isn't their phone number, its a collection of small water companies all with different neighborhoods. I finally get ahold of them and they are rude, condescending and arrogant every single time I talk to them. At first it was them not transferring the account from the previous owner to us. Then it was them sending the bill to his address and not the one that was USING THE WATER.

Now this go around it's been a battle for how to pay. They frequently do not answer there phones, have no website or other way to pay. I called, gave my card information.cause they don't save it on there system and suddenly there is a issue with the card I've used to pay this account for 6 months. They can't process it and refuse to process it. I call them back, no answer, left admittedly extremely rude message, no return call. They send us a 2nd warning shut off notice with no 1st warning and I call and give her my card number, now its good and it processed. They sent two receipts, I called back to make sure they didn't charge me twice and they put in my wrong middle intial. The lady said that always happens and not to worry about it then hangs up without solving anything.

I so wish they were not a utility service and I could choose any other service. Anything else.

Northwest Water Services Response • Apr 30, 2020

Statement from Northwest Water Services (NWS) NWS owns Lake Alyson Water system. The Water System has appox.150 customers. The system is operated By Water& Wastewater Services (WWS). Both company's have office hours Mon.-Fri. 8am to 4pm.there are 7 staff members in the office during these hours. There is a toll free phone number and 4 separate incoming lines all with voice mail and an emergency phone /paging service 24/7 and a Web Site. Customers can pay there water bill by mail or credit card . This customer wants to be able to pay through internet. We do not offer that service. This customer is rude and demanding please see attached contact notes .

Customer Response • Apr 30, 2020

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me. I wouldn't expect anything else from them. I wanted their disrespect on file. Thank you.

Sincerely

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Address: 14263 Calhoun Rd, Mount Vernon, Washington, United States, 98273-8186

Phone:

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Fax:

+1 (360) 466-1713

Web:

www.northwestwaterservices.com

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Shady, yet now dead: once upon a time this website was reported to be associated with Northwest Water Services, but after several inspections we’ve come to the conclusion that this domain is no longer active.




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