Northwestern Mutual

Dear Revdex.com of Wisconsin: On July 18, the home office in Milwaukee mailed a letter to Mr [redacted] in response to this complaintIn our letter, we explain that the cash value of his policy is contractually guaranteed to grow over timeWithdrawal or surrender penalties do not apply to this type of policy Mr [redacted] expresses concern that no surrender value or premium refund was paidThe premiums were paid with automatic bank draws through an Insurance Service Account, which is designed to allow extra money to accumulateNorthwestern Mutual returned the excess collected by depositing the excess into his bank account A surrender form signed June was received in the home office on June Because the policy was not in force long enough to accrue a cash value, a surrender value is not payable Northwestern Mutual offers its policyowners the ability to change permanent polices to term insurance within the first months of purchaseSince our financial representative was not able to offer this alternative, we have extended it to Mr [redacted] in our letterBecause this would be retroactive to issue and term premiums are less costly than permanent insurance, he would receive a refundWe have provided Mr [redacted] with instructions on how he can make this change Finally, we have reviewed the log of text messages exchanged by our financial representative and Mr [redacted] and have provided this log for his reference We now consider this complaint to be closedPlease let me know if there are any further questions or concerns [redacted] Northwestern Mutual Liaison to the Revdex.com

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] Though some of the explanation for the misunderstanding was incorrect, they did refund the draft and I find that this resolution is satisfactory to me Regards, [redacted]

Dear Revdex.com of Wisconsin: On Aug7, the home office in Milwaukee mailed a letter to Ms [redacted] in response to this complaintIn our letter, we share that we will be issuing a check to her for $and canceling her policy as requested By way of background, Ms [redacted] applied for two insurance policies on April and an Insurance Service Account was established with an initial payment requirement of $This is a short-term premium from the issue date of the policies to provide coverage during their appreciation period A monthly payment of $was then due each month starting May The initial $payment was not honored by Ms [redacted] ’ bank because the bank account number on the Insurance Service Account form was incorrectOn July 11, Ms [redacted] was informed by our financial representative that a payment of $was therefore required to pay the account from April to June However, the monthly payment of $due June was still required and this was withdrawn on July We understand Ms [redacted] was not informed of the account number error that led to the July withdrawal we have apologize for the confusion and inconvenienceIn addition to the check for $53.76, we have offered to reimburse any bank fee incurred We now consider this complaint to be closedPlease let me know if there are any further questions or concerns *** [redacted] [redacted] [redacted] [redacted]

Dear Revdex.com of Wisconsin: On Aug13, the home office in Milwaukee mailed a letter to Ms [redacted] in response to this complaintIn our letter, we reiterate a telephone discussion with Ms [redacted] on July in which we approved the requested Waiver of Benefit claimWe also explain that because of the circumstances spanning years and because two policies had lapsed, it took time to calculate the needed adjustments retroactively to determine if the policies could be restored Those calculations have been completed, the policies and have been restored, and policy values have been brought up to dateWhile this was done as quickly as possible, we continue to process the accounting adjustments that may result from the premiums being waivedThe premium payors will be notified if there are any adjustments Ms [redacted] also asserts that we were made aware of the disability several years ago but did not acknowledge it or waive the premiums, which resulted in termination of two policies because she stated it was her understanding that the premiums were waivedThe communications we have made over the years did not indicate premiums were waived We also have no record of a claim until being contacted by Ms [redacted] on March At that time, we promptly sent a claim kit outlining the process and the information necessary as proof of disabilityThe needed form was received April and our evaluation began We also kept Ms [redacted] updated on the status of the review and outstanding information needed, both in writing and in response to phone inquiriesThis included a conversation July in which we specified the need for additional informationThe information needed was received via fax on July and the claim was approved July We appreciate Ms***’s patience during the process and have apologized that the calculations took longer than she expectedWe now consider this complaint to be closedPlease let me know if there are any further questions or concerns *** [redacted] [redacted] [redacted] [redacted] [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. Though some of the explanation for the misunderstanding was incorrect,  they did refund the draft and I find that this resolution is satisfactory to me. 
Regards,
 
[redacted]

Dear Revdex.com of Wisconsin: 
On Aug. 7, the home office in Milwaukee mailed a letter to Ms. [redacted] in response to this complaint. In our letter, we share that we will be issuing a check to her for $53.76 and canceling her policy as requested....


By way of background, Ms. [redacted] applied for two insurance policies on April 25 and an Insurance Service Account was established with an initial payment requirement of $76.81. This is a short-term premium from the issue date of the policies to provide coverage during their appreciation period.
A monthly payment of $53.76 was then due each month starting May 25. The initial $76.81 payment was not honored by Ms. [redacted]’ bank because the bank account number on the Insurance Service Account form was incorrect. On July 11, Ms. [redacted] was informed by our financial representative that a payment of $78 was therefore required to pay the account from April 25 to June 25. However, the monthly payment of $53.76 due June 25 was still required and this was withdrawn on July 14.
We understand Ms. [redacted] was not informed of the account number error that led to the July 14 withdrawal we have apologize for the confusion and inconvenience. In addition to the check for $53.76, we have offered to reimburse any bank fee incurred.
We now consider this complaint to be closed. Please let me know if there are any further questions or concerns. 
[redacted]  
[redacted]

Dear Revdex.com of Wisconsin:
On July 18, the home office in Milwaukee mailed a letter to Mr. [redacted] in response to this complaint. In our letter, we explain that the cash value of his policy is contractually guaranteed to grow over time. Withdrawal or surrender...

penalties do not apply to this type of policy.
Mr. [redacted] expresses concern that no surrender value or premium refund was paid. The premiums were paid with automatic bank draws through an Insurance Service Account, which is designed to allow extra money to accumulate. Northwestern Mutual returned the excess collected by depositing the excess into his bank account.
A surrender form signed June 13 was received in the home office on June 23. Because the policy was not in force long enough to accrue a cash value, a surrender value is not payable.
Northwestern Mutual offers its policyowners the ability to change permanent polices to term insurance within the first 11 months of purchase. Since our financial representative was not able to offer this alternative, we have extended it to Mr. [redacted] in our letter. Because this would be retroactive to issue and term premiums are less costly than permanent insurance, he would receive a refund. We have provided Mr. [redacted] with instructions on how he can make this change.
Finally, we have reviewed the log of text messages exchanged by our financial representative and Mr. [redacted] and have provided this log for his reference.
We now consider this complaint to be closed. Please let me know if there are any further questions or concerns.
[redacted]
Northwestern Mutual Liaison to the Revdex.com

Dear Revdex.com of Wisconsin: 
On Aug. 13, the home office in Milwaukee mailed a letter to Ms. [redacted] in response to this complaint. In our letter, we reiterate a telephone discussion with Ms. [redacted] on July 24 in which we approved the...

requested Waiver of Benefit claim. We also explain that because of the circumstances spanning 14 years and because two policies had lapsed, it took time to calculate the needed adjustments retroactively to determine if the policies could be restored.
Those calculations have been completed, the policies and have been restored, and policy values have been brought up to date. While this was done as quickly as possible, we continue to process the accounting adjustments that may result from the premiums being waived. The premium payors will be notified if there are any adjustments.
Ms. [redacted] also asserts that we were made aware of the disability several years ago but did not acknowledge it or waive the premiums, which resulted in termination of two policies because she stated it was her understanding that the premiums were waived. The communications we have made over the years did not indicate premiums were waived.
We also have no record of a claim until being contacted by Ms. [redacted] on March 26. At that time, we promptly sent a claim kit outlining the process and the information necessary as proof of disability. The needed form was received April 17 and our evaluation began.
We also kept Ms. [redacted] updated on the status of the review and outstanding information needed, both in writing and in response to phone inquiries. This included a conversation July 2 in which we specified the need for additional information. The information needed was received via fax on July 22 and the claim was approved July 24.
We appreciate Ms. [redacted]’s patience during the process and have apologized that the calculations took longer than she expected. We now consider this complaint to be closed. Please let me know if there are any further questions or concerns. 
[redacted] 
[redacted]

Very knowledgeable and easy to work with staff. They really do work with you on your needs. They also take time to really get to know you!

Review: I have cancelled my policies through NW Mutual and should be refunded a total of $297.84 that has been charged over the last three months. I was informed that I would be receiving a refund for two months on August 23 and have since been charged another month. I was informed that my policy was no longer in effect and the monthly automatic withdrawals would stop as my policy had been cancelled. After I was notified that everything would be cleared up, I received a TEXT MESSAGE saying that I needed to come in and sign some paperwork - I am not comfortable with the sorts of communication and just want my refund and all communication with them to stop since I was already told that things were settled. I had asked on several occasions if I needed to prepare a formal letter.Desired Settlement: Refund of $297.84. Stop Communication once this has been received. See Proof of Cancellation of Policy and cancelled automatic withdrawals.

Business

Response:

Dear Revdex.com of Wisconsin:

In response to this complaint, we mailed a letter to Ms. [redacted] today in which we explain we will be glad to honor her request. She will need to complete forms sent with the letter and return them to us as noted to complete the process.

In the letter, we apologize to Ms. [redacted] that the forms had not been provided to her earlier. While the automatic draft information was removed, the further steps required were not taken in a timely manner. We want our service to match the quality of our products and will make that happen as soon as possible. We've provided direct contact information for one of our home office colleagues if there are any questions or concerns she has going forward.

We will consider this complaint closed when we receive the completed forms we have sent to Ms. [redacted]. Please let me know if there are any further concerns.

Review: I made monthly installments on a life policy that did not go into effect. It was explained to me that I would receive a refund within 7 to 10 days this was on Tuesday December 10, 2013. On Monday December 23, 2013 I contacted NWM and was told another 7-10 days. Once again I received no benefit for the money that they are holding. The contract was never signed so there was never any money due from me to them. The payments were made in anticipation of completing the contract, which never happened. There is no reason for NWM to hold my money. On Monday December 30, 2013 I was told by NWM that my ACH was "done". Completely false. If it was "done", I would have the money. Their Policy seems to be that they tell the customers it is "done" when they mean that they have authorized the payment within the next few business days. This explains why NWM could not provide any documentation or verification of the transfer being "done'. Today December 31, 2013, I was informed that due to tomorrow being a Holiday, I would receive the money on Thursday, 23 days after I was told 7-10 days. If I was told 23 days, this would be fine. I recently quit a job to start my own business and I did plan for this. I did not plan for my wife's company to down size and for her income to drop 1500/mo and our family of 5 lost our health insurance. This is not NWM's problem or concern. The issue is that I counted on this large A+ rated insurance company to do what they stated they would do. I could have planned for 24 days to receive the money. Instead, I get to deal with this falling set of dominoes because I trusted a company that told me I could trust them.Desired Settlement: As a person that has been part of multi million dollar businesses, I know that by holding a customers money can be beneficial to the company. You probably were able to make a good return over these 3 weeks. It is just bad policy to lie to your customer about it. This entire 3 weeks could have been done with just a few mouse clicks, and it probably will be. The real insult is to tell me you did the refund but 'it takes a couple days to hit my account'. That is nothing short of misleading smoke and mirrors. When I click on "complete payroll" the money is in my employees account in as little as an hour, 6 hours tops. Stop misleading and do what you state you will do.

Business

Response:

Dear Revdex.com of Wisconsin:

In response to the initial complaint from Mr. [redacted] dated Jan. 1, we mailed a letter to him dated Jan. 15. In it, we acknowledged that in a meeting Dec. 10 with one of our financial representatives, Mr. [redacted] decided not accept a pending contract and that he would receive a refund of extra premiums paid. Unfortunately, the request was not handled promptly in our field office and was not received in the home office in Milwaukee until Dec. 26. Once it was received, the cancelation and refund were handled immediately and premiums were credited as indicated.

In the letter, we apologize for the delay that occurred as well as any miscommunication that also occurred during that time. We asked Mr. [redacted] to contact us with any further questions or concerns.

With our response to Mr. [redacted] dated Jan. 15, we consider the complaint closed. Our response to the Revdex.com was delayed until today, which was the first time the bureau allowed us to reply to this complaint through its computerized system.

Please let us know if we can be of any further assistance.

Northwestern Mutual Liaison to the Revdex.com

Review: I was buying an insurance policy from this company. My independent agent told me I would have to pay 78 dollars July 11th to catch up and then my normal payments would be taken out every month on the 25th. A draft of 53 dollars and some odd cents (regular premium amount) were taken out on June 16th without my permission. Another draft for the same amount was taken out on the regular date of the 25th. I have called my individual agent and customer service and they continue to say it was to play catch up when I was initially told that is what the 78 dollars was for. No one is addressing how they can take an extra 53 dollars out of my account without telling me and without authorization. I also asked to cancel and they report the cancelation does not go into affect until they mail it to me and they receive it back (which could take weeks) and my refund would be based off that. I had to keep asking questions before the rep would even offer the information of the options for them to email me the cancelation form but that would still take days. I believe this process is not fair as my refund dwindles due to their policy and I'm receiving a service I don't want. They record the calls soni am.on record stating I do not want this service. How do I get this issue resolved? I have text messages from my independent agent of him saying 78 was due and then him changing the amount once an unauthorized payment was taken from my account.Desired Settlement: I would like the 53 and odd cents taken out July 14th refunded to me.

Business

Response:

Dear Revdex.com of Wisconsin:

On Aug. 7, the home office in Milwaukee mailed a letter to Ms. [redacted] in response to this complaint. In our letter, we share that we will be issuing a check to her for $53.76 and canceling her policy as requested.

By way of background, Ms. [redacted] applied for two insurance policies on April 25 and an Insurance Service Account was established with an initial payment requirement of $76.81. This is a short-term premium from the issue date of the policies to provide coverage during their appreciation period.

A monthly payment of $53.76 was then due each month starting May 25. The initial $76.81 payment was not honored by Ms. [redacted]’ bank because the bank account number on the Insurance Service Account form was incorrect. On July 11, Ms. [redacted] was informed by our financial representative that a payment of $78 was therefore required to pay the account from April 25 to June 25. However, the monthly payment of $53.76 due June 25 was still required and this was withdrawn on July 14.

We understand Ms. [redacted] was not informed of the account number error that led to the July 14 withdrawal we have apologize for the confusion and inconvenience. In addition to the check for $53.76, we have offered to reimburse any bank fee incurred.

We now consider this complaint to be closed. Please let me know if there are any further questions or concerns.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted]. Though some of the explanation for the misunderstanding was incorrect, they did refund the draft and I find that this resolution is satisfactory to me.

Review: Northwestern Mutual auto-withdrew from my account after I submitted all the paperwork to cancel services with them.

The withdrawal occurred on January 27th in the amount of 31.87 I submitted all required paperwork to cancel my account & services with them on the 23rd. At this point they have refunded only a partial amount ($16.99). They refuse to give me the other $14.88 as they have decided, without notifying me, to retroactively charge me for earlier changes to my account. I have never given them permission to do that and they cannot provide proof that I ever agreed that they had the permission/ability to retroactively bill me if they ever desired.Desired Settlement: Refund of the remaining $14.88 owed.

Consumer

Response:

On Wed, Mar 4, 2015 at 8:57 AM, [redacted] wrote:Good morning [redacted],

Review: May 2013 we started a life insurance policy. We wanted to stop the policy january 2015. We paid in $5400, when they sent us $921.28, something is bad.

May 2013 we started a life insurance policy. We wanted to stop the policy january 2015. We paid in $5400, when they sent us $921.28, something is not right. We spoke with them a few times. They never mentioned the terrible return on our investment. They never gave any options. They just kept 80% of our money. We feel this is a rip off and a crooked way to do business. This complaint is so that nobody else has to go thru this and get ripped off like we did.Desired Settlement: We would like a fair refund on the money we sent to Northwestern Mutual. We could have found life insurance for $20-$30 a month and the rest of the money would have gone towards an investment. We just don't like companies like this walking away from such bad business practices. Please help!

Business

Response:

Dear Revdex.com of Wisconsin: On July 2, the home office in Milwaukee mailed a letter to Mr. [redacted] in response to this complaint. In our letter, we share that life insurance costs more to put in force than other types of insurance, because it costs more to issue a contract than it will collect in premiums for the first few years. This initial loss is amortized over several years until the policy becomes self-supporting. Our records show Mr. [redacted] had coverage in force less than two years and as a result, it was not able to recover the total cost of the premiums that had been paid when the policies were surrendered. Our records show we responded to Mr. [redacted] on this topic Feb. 20, 2015. At that time, we shared the reasons that we do not typically refund premiums. Upon acceptance of the coverage, for example, Northwestern Mutual was liable to pay the combined death benefit. There is a cost for this protection. In addition, per the contracts, Mr. [redacted] had a 10-day free look period after accepting coverage to receive a premium refund. Finally, as a mutual company, we are owned by our policyowners. Any profits we earn are distributed among our policyowners as dividends. Losses from refunding premiums would also be shared by our policyowners in the form of lower dividends. We now consider this complaint to be closed. Please let me know if there are any further questions or concerns. Steve S[redacted] Northwestern Mutual Liaison to the Revdex.com

Business

Response:

Dear Revdex.com of Wisconsin: A letter is being sent to Mr. [redacted] dated Aug. 6 in response to his rejection of our last communication. We understand he continues to be dissatisfied with our explanation about why we do not refund premium payments. After another review, our position remains the same. In addition to all the reasons stated previously, we share the following in our letter: Mr. [redacted]'s contract was issued with a Right to Return Policy. He had 10 days upon receipt of the policy to return it for any reason and would have received a refund of any premiums that had been paid. Mr. [redacted]'s contract was issued with cash values that were guaranteed. Including premiums he paid to the end of the second policy year, the value was $697. Finally, the contract clearly states that any proceeds he would receive at the time of surrendering the policy would be the Cash Surrender Value at the date of surrender. This totaled $697 as indicated. Again, unless we are provided with additional information that we do not know, we consider this matter closed. We've provided Mr. [redacted] with the personal contact information of an individual in our Policyowner Services department for any additional contact directly with Northwestern Mutual. Sincerely, Steve S[redacted]Northwestern Mutual Liaison to the Revdex.com

Consumer

Response:

Review: Northwestern Mutual did not honor the specifications of their contract in denying me Long Term Disability benefits although proof shows otherwise. They are a scam.Desired Settlement: I request review and for them to correct it and approve my LTD benefits.

Business

Response:

Dear Revdex.com of Wisconsin:

In response to this complaint, we have mailed a letter to Ms. [redacted] dated March 6. In the letter, we explain that her file has been reviewed by multiple sources including the original analyst’s review, a review by the supervisor of the relevant group benefits department, medical professional reviews, and an independent review provided to Ms. [redacted] at her request as part of her rights under federal guidelines. After these reviews, we stand by our decision to deny the claim that was made based on the provisions of of the contract. Our March 6 response includes a copy of a letter sent Jan. 31 that explains the decision in more detail.

We have also informed Ms. [redacted] that if there’s additional information she feels we do not know and would like us to review, she can share it with us for consideration. We’ve also invited her to reply in writing to any further questions she has about our decision.

We consider this complaint to be closed. Please let me know if there are any further concerns.

Consumer

Response:

Review: Northwestern agent [redacted] sold me two life insurance policies in 2008, one for $400K and the other for $500, explaining that these policies functioned precisely like another $100K policy I have held since 1983. The 1983 policy increases in cash value with unchanging premiums throughout the life of the policy.

[redacted] lied on two occasions:

1. Of the two newer, larger policies ($400K and $500K), he told me that the price of one policy was contingent on the price of the other policy. This statement is untrue, as corroborated later by two agents, [redacted] and [redacted].

2. He said the premiums of these two policies would never increase. This statement is untrue, as my policies have increased several times.

Northwestern rejected both complaints I filed with Northwestern, taking [redacted]'s position. This decision occurred even though the Northwestern "investigator," [redacted], admitted to me that the illustrative tables are ambiguous, making misinterpretation a likely consequence. Ultimately I canceled both policies. I excerpt below my position in an email I wrote to Northwestern's Mr. [redacted]:

Hi [redacted],

I appreciate your concern about my situation and trust you will help me. Attached are the two letters, page 1 only, and below are my Northwestern insurance record and a summary of the situation.

INSURANCE STATUS

[redacted]'s Life Insurance Value and Payments Through December 31, 2015

Policy: 8-880-386

Type: Term to Age 65

Insurance: $100,000

Years: 33

Plan Began: 03/27/83

Premium: $520.00

Cumulative: $17,160.00

Cash Value: $44,539.0

Difference: $27,379.01

Policy: 18-124-222

Type: Estate Comprehensive Life

Insurance: $400,000

Years: 8

Plan Began: 01/25/08

Premium: $5,686.80

Cumulative: $44,311.22

Cash Value: $31,467.01

Difference: ($12,844.21)

Policy: 18-111-068

Type: Estate Comprehensive Life

Insurance: $500,000

Years: 8

Plan Began: 01/14/08

Premium: $7,170.96

Cumulative: $57,367.68

Cash Value: $40,735.49

Difference: $16,632.19

MY VIEWPOINT

The attached letters are clearly misleading in limiting me to two options (I see at least seven) just as the Joe [redacted] sales pitch was when he sold me the two 2008 policies and his accompanying illustrations, which show no increase in premiums. I had Mr. [redacted]’s word that the two 2008 policies would mirror Policy 1-880-386, whose premiums have never increased in 33 years. Thus, I should have paid to this point $40,000 for Policy 18-124-122 and $56,000 for 18-111-068, which total $96,000; in fact, I have paid $5,678.90 more than this amount. While I realize that nominal service charges account for some of the difference, Northwestern has clearly blindsided me with these increasing charges.

The Northwestern “investigative process” into my allegation has been bizarre, to say the least. In 2009 and 2015 letters, one of its own employees, [redacted], claims to have investigated the case by never asking for my version of the situation. Therefore, he has taken Mr. [redacted]’s word at face value. Does he really expect Mr. [redacted] to say that he misled me? What fair investigation does not ask both parties for their side of the story?

The attached letters offer two options, but I see—and you have confirmed—the following seven choices:

• Option 1 – as stated in the letters

• Option 2 – as stated in the letters

• Option 3 – reduce insurance value

• Option 4 – cancel one policy

• Option 5 – cancel two policies

• Option 6 – cancel three policies

• Option 7 – use cash value to pay premiums

Although I do not blame you personally, I am dumbfounded that your first proposal yesterday, in relation to Option 3, is to reduce the insurance value of Policy 18-124-122 and Policy 18-111-068 to $250,000 each, totaling $500,000 insurance, for annual premiums of $4,500 and $6,200, totaling $8,700. Why would I accept this as a reasonable choice when I am paying $7,170 for a $500,000 policy, which is $1,530 less? I have no choice but to conclude that Northwestern continues to treat me unfairly. At this point, I would consider unfair anything short of a $5,500 refund for additional insurance premiums paid and a permanent return to the original premium rates of $5,000 and $7,000.

I hope you can help with a fair solution. I look forward to hearing from you.

Thank you,

[redacted]Desired Settlement: I expect two outcomes:

1. A $5,500 refund for the overages of premiums throughout the years.

2. A reinstatement of the two policies at the originally quoted price without a premium increase for the life of the policy, beginning with a cash value increase of $0 and proceeding to accumulate as originally quoted.

Business

Response:

Dear Revdex.com, Thank you for the opportunity to respond to Mr. [redacted]’s complaint. Mr. [redacted] has filed complaints with our company in 2009, 2015 and 2016. He has expressed dissatisfaction with increases in his life insurance premium and states that we have not listened to his opinion. Our 2009 and 2015 letters and conversations with Mr. [redacted] have focused on the materials provided to him when his policy was issued. Our representatives have reviewed with him the illustrations he was provided, which included information stating that his premium may increase due to changes in the non-guaranteed dividend interest rate. After reviews in 2009 and 2015, we can find no evidence that Mr. [redacted] is due a refund. Mr. [redacted] says our company never sought his perspective on this situation, but our records show multiple phone conversations, voicemails and exchange of email with Mr. [redacted]. The most recent conversation took place in January 2016 where he was assigned a new servicing representative in his community. After several conversations with his new servicing representative, Mr. [redacted] decided to terminate his contracts effective February 18, 2016. We greatly value our commitment to the people who place their trust in us. We hope this information helps you understand the steps we take to ensure that we continue to deliver on our promises to our policyowners. Regards, [redacted] Tell us why here...

Review: Was denied for Disability Insurance and then was charged for insurance anyways.It has taken over a week for my money to be credited back to my act.

Was denied for Disability Insurance and then was charged for insurance anyways.It has taken over a week for my money to be credited back to my account. The policy was being prepared by [redacted] at the [redacted] office. When I brought it to her attention on the morning of Tuesday November, 4 2014 that money was taken out of my checking account for the premium amount she preceded to ask me if I was sure it had been taken out I responded yes it has been taken out. She called me later on that day and said it would be put back in my account on Friday November 7,2014 or even before that. She never called me again and followed up with me to ask me if the money had been returned or anything. I had been checking everyday and I checked the morning of Friday November 7, 2014 and the money still had not been credited to my account. I immediatly called [redacted] that same morning and told her that it still was not in my account and said that it might be put back in my acccount later on in the day. I checked all day that day the money never got put in my account. [redacted] never called me again that day to let me know what was going on with my money. It's only until I called her she called back and left a message on my cell phone telling me that possibly my money would be in my account Monday November 10, 2014 and she told me I could call their corporate ofice if I had any further questions. I called the corporate office last Friday November 7th explaining to them the issue I was having and I explained to the lady what was going on she pulled my account up on the computer she told me that the payment had not been intiated yet. She could tell from my voice that I was upset and she explained to me that the department I needed to speak with about the matter with she did not think was still open.She spoke to her supervisor and found out the department was still opened by that time my 15 minute break at work was over and I asked her could she have them call me back she responded by saying she didn't think she could do that. I explained to her that I would be filing a complaint. I decided to wait till Monday to check if my money was in my account. I checked my checking account the morning of Monday November 10th 2014 the money still had not been put in my account so I decided to contact the corporate office again. I called at 7am Monday November 10th while being on the phone for an half and hour

I was put on hold and transferred to 4 different people the last two people couldn't give no answer to why it's taken so long for them to return my money both people had different answers to how long it should have taken the money to be transfer back to me. The last women I talked with was going to transfer me again and at that time I told her I didn't want to discuss it anymore because my question wasn't being answered. I explained that at that time I wanted to file a complaint. The woman that I could do that with was not in the office at the time so I left a message for her to call me back and she has yet to call back.Desired Settlement: I would like an apology and a through explanation of what has taken so long for my money to be returned.

Business

Response:

Dear Revdex.com of Wisconsin: On Nov. 21, the home office in Milwaukee mailed a letter to Ms. [redacted] in response to her complaint. This is addition to a telephone conversation Nov. 10. In the letter, we explain that, due to processing that has to take place, a refund cannot be started until the second business day after that action, which was Nov. 3. Ms. [redacted]’s regular payments, which assumed her policies would have been approved, were scheduled for the first of the each month. In November, this was a Saturday, a non-banking day. The automatic payment was therefore initiated on Oct. 31 and the payment was recorded Nov. 3. While refund processing began Nov. 3, a 3-business-day hold was placed given the automatic payment and a refund began Nov. 7. A bank normally acknowledges the returned funds and posts them to accounts in two business days, which would have been Nov. 11. Because that was Veterans Day and banks were closed, the funds posted Nov. 12. We have apologized to Ms. [redacted] for any inconvenience in the refund delay as well as erroneous information she received earlier, due in part to information from the bank. We now consider this complaint to be closed. Please let me know if there are any further questions or concerns. [redacted]

I had my whole life policy with Northwestern Mutual for nearly 25 years. When I took a loan against the policy a few years back the 8% rate was not terribly off-market. As rates fell drastically in the last few years I questioned my broker as to how to lower the rate. He arranged to restructure my policy and pay down part of the loan but the rate remained at 8% on the remainder. 8% on what is essentially a collateralized loan. Unbelieveable! I've had enough. Moving my entire account to AXA. My new rate is 1.5%. Should have moved years ago.

Review: In November of 2015, I filed paperwork with Northwestern Mutual for a "Request for 1035 Exchange" as our prior Agent had switched companies and we were receiving sub-par communication from NW Mutual.

We filed this to switch our NW Mutual Policy (No. 19020580) to NY Life Insurance Co and our agent has reached out to NW Mutual several times. I have also 1) given them a POA of my wife, who was attempting to handle this while I am out of the country; 2) spoken with several NW Mutual agents over the phone, and 3) been told on numerous occasions that "they have not received our paperwork". I have made several phone calls to NW Mutual, while overseas, in an attempt to rectify this situation and they continue to be combative and not of any assistance.

At this point, NW Mutual has deducted $153.28 out of our bank account for the months of December, January, and February, and our exchange notification and paperwork had been made in late November of 2015.Desired Settlement: I request that our exchange be properly processed immediately, and a refund of $459.84 that drafted from our bank account, post-notification to NW Mutual to process the Exchange as we are now paying into a policy with NY Life.

Business

Response:

Dear Revdex.com of Wisconsin: On March 17, our home office in Milwaukee mailed a letter to Mr. [redacted] in response to his complaint to the Revdex.com. In our letter, we share that we have tried reaching Mr. [redacted] using the telephone number and email address he provided, but have not received his response to our questions needed to process his 1035 exchange. We understand his frustration with the process, but we must follow federal and state regulations to file necessary paperwork. We will be able to comply with his Power of Attorney granted to his wife when a copy of that document reaches our office. We included in his letter a new 1035 exchange form and provided multiple options for returning the paperwork to us in the manner most convenient for him. He has been provided the name and direct phone number of a person at our company who has been assigned to assist with his needs. We hope this resolves Mr. [redacted]’s situation.Regards,[redacted]

NORTHWESTERN MUTUAL just denied me life insurance because I have ADHD/Bi-Polar. What does a Mental Condition have to do with my health? What a bunch of elites bunch of [redacted]. No wonder the health care/Life Insurance situation here in the U.S.A. is so messed up if they can't even take care of those with mental health issues how do they expect people to get employed with these conditions let alone be able to provide insurance for themselves and their families. AGAIN WHAT A BUNCH OF [redacted]!!!!!!!