Northwestern Ohio Foam Packaging, Inc.

My wife and our grandchildren outgrew our current Range Rover and we needed to get out of our lease a few months early and get a new vehicle My wife wanted a Yukon Denali Costco is running a promo touting a hassle free purchase, where the dealer is to show you invoice and sell at supplier pricing, which is below invoice When you sign up to get a number, they give you a choice of three dealers in your area, we selected #Hardin Buick GMC David J contacted me within minutes He said he had two of the vehicle we wanted, one black, one white and the price would be $69,with the current rebates I told him we would like to see it, he invited us down, but the Black was gone We went down right away to find the White one was being driven by a manger and was not there, as well it had 3,miles He asked us to come the following day, which we did and liked the vehicle but wanted to see if one was available without the miles, there was nothing equipped as we wanted, and he offered an additional $1,off if we took that one Finally after several text messages and emails, we agreed to take the one they had To this point all negations were sales price, not payments As soon as we agreed, payments were the only thing discussed As we were waiting for a time to come down, I sent a text confirming the negotiated sales price, only to be called back by David and Don As it turned out, the price we were given and agreed to was not the price we were going to pay, although they didn't tell us a price I could see the writing on the wall, it was a typical dealerships bait and switch The manager kept stating he offered it to us at the payment we agreed, but we never agreed to a payment, only a sales price They said they needed to confer with John, the manager and they would get back to us first thing the following morning, the next day, it was within an hour, they never got back to us At least we were not separated from our money The lesson, never take their word for anything, they are by their very nature, car salesman, take notes, and check everything they present to your for signatures Sounds logical, but when the salesman insists this dealership is different, money is not important, Relationships are their goal, don't believe them, money is the final arbiter I would not have written this review if the dealership and it's managers were just straight and above board as David said they were, I think he may have had good intentions, but not the dealership, we'll never know Now that I have had my trade in inspected, I will incur additional expense because Range Rover only allows one inspection, and this deal went south I'm out two trips and a weeks worth of conversations, emails and texts, but at least I have my money

We asked to see a car they had that we saw online and were told it was being driven by the dealer and they would bring it and clean it up for us to seeBefore we could even see it-- they turned around and raised the price by $and told us there was no room for negotiations and the original listed price was not valid anymore!!!! I've never experienced such advertising and horrible customer service from a car dealership!!!

I bought a vehicle at Hardin Buick GMC less than a year agoWhen I purchased the vehicle it was at miles
Within the past few months, I’ve been back and forth to the dealership with different types of mechanical issuesI’ve missed work because my car had to stay overnight and be serviced/fixed plenty of timesIt’s gotten to the point where my car is now spending more time at the dealership than it is in my homeI’ve gone through countless amounts of stress, constantly being scared to drive the vehicle thinking it may break down on me as I’m driving and I’ll end up getting into a horrible accident

I took my car in for a repair and the work was not done properly or safely I could tell things had not been done about miles from the dealership on August 11th, I called and was told that were "ALL" done I questioned it and pushed the Service Manager to double check He called me back about miles from the Dealership heading home saying they had not all been done safely or as to what I paid for
At that point they said they would refund me the whole dollar figure for my inconvenience and being lied to Have not seen a cent