Northwestern Polymaster Inc

Everything in the companys responce is correct, but the company left out the fact that the technition left without fixing the problems, the remote, the internet, I was told that was my problem

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint
resolved
Regards,
*** ***

The $charged to *** *** was a processing fee from us, the retailerThe charges were made as soon as the customer was scripted, explaining what he would be charged that dayThe installation was cancelled the very next day these charges were applied.The $billing note was closed
and was not visible by the accounting departmentWe have contacted *** *** to explain why the card had not been refunded and to apologize for all inconveniencesThe card has been refunded the full $and she has been emailed a receipt of the transaction.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this...

resolution would be satisfactory to me.  I will wait until for the business to perform this action but, will consider this cased unresolved until I hear from Walking Retailers. I have left as many as 5 messages and have not received a return call.
Regards,
[redacted]

We have contacted customer Susan St[redacted] to apologize for the delay on her refund. She was very happy to hear that the check covering her ETF's with her last provider has been sent out.

In response to Mr [redacted]'s statements: His service was installed on 11/03/15 as stated. We received a call from Mr. [redacted] on 11/4/15. Our associate spoke to him about his issues with connectivity and the remote. On this call he stated that he had already cancelled his service with Dish and that he...

just wanted it gone. Our associate apologized and explained what the consequences of cancelling were and offered a technician to go out there and fix the problems. Mr [redacted] declined. Our representative explained that the account is on a 2 year contract and that there are penalties for cancelling before the 2 years are up. This was also explained to Mr. [redacted] at the time of the initial sale. We fully script our customers to let them know what they are getting and what the conditions of the contract are. On that script, we fully explain what the 2 year contract is and what the ramifications of cancelling are per DISH directly, not us. Customer had cancelled the account directly thru Dish before calling us to resolve the issues. The agreement he was scripted about, and that he signed for clearly states the cancellation fees due at the time of cancellation.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

We will be in touch with the [redacted]'s to find a resolution about this issue as soon as we find out what it can be done to waive those equipment fees.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish,...

you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until 8/8/2016 for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Susan S[redacted]