NorthWestPharmacy.com

On March 11, 2020 I submitted an order and sent a check for $914.73. Northwest managed to get the order out on 3/18/20. The order has not been delivered. A week ago they said it would leave Singapore last weekend. It is still listed in Singapore. We have repetitively asked for a refund and been given the run around.

Sent stale dated meds and service is a nightmare so far

Dear Sirs:

On or about April 12, 2018 I placed an oredr with Northwest Pharmacy over the telephone in British Columbis, Canada. I never received the order that cost approximately $67.00 plus $9.99 shipping. At this point I must admit that I didn't pursue this matter expeditiously due to personal issues. However, the fact remains, that todate I've never received the order I placed and paid for. Recently, I have however sought restitution from NWP via a phone call on approximately June 6, 2018. I was directed to the Resolutions Department and afetr waiting on hold to speak to someone I finally left a VM and asked for a call back. Although I never received a call back, I did get an email response directking me to call them again concerning this matter. I did try to call again on June 15th and had the same trouble as before and still wasnt able to speak to anyone about my problem. I again, didn't receive any call back, but did again receive an email on June 20th again directing me to call them. Again, I called and waited on hold for the Resolutions Department and finally had to again leave a VM asking to be called back. Again, I didn't get a return call so I again tried and finally was able to speak to someone from the Resolutions Department. However, to my shock, I was told that they were aware that I didn't get my order because they received a "Return To Sender" notification form the ***. As I explained, I never received a notice of any attempt to deliver a package and that my apartment complex has delivery issues and no door or front desk attendant. And, they had proof that I never received the package by the RTS notice from the ***. I told them that I was very upset with their lack of service, that I no longer needed or wanted the drug that I ordered (when I didn't receive the order I sought and found another purveyor) any longer. All I wanted was my money returned to my bank account. They informed me that they wouldn't do that since they really had no proof that I didn't receive the order, but they would provide me store credit! I politely told them that I couln't use their store credit because I had nothing else to ever order from them and all I wanted was restitution for the oredr I never received! I then asked for a Supervisor, explained my concern and issue and was promptly told that there was nothing that could be done except store credit.

This is totally unacceptable to me. $76.99 is a great deal of money to me. ***

Please help me obtain the return of the funds I've expended.

Sincerely

NorthWestpharmacy.com took my money for a prescription in September 2017. After several emails and faxes, they claim not to receive the Doctor's prescription. Now after three emails request a refund they will not refund my money.

They to my money in the form of transit and routing numbers from a check at *** in the US.