Northwood Realty Services

Complaint: [redacted]
I am rejecting this response because:- The only reason I have no proof of the damage to the second side table is because your representative instructed me to dispose of it,- I have email confirmation from your representative confirming this.- I don't understand why I am being penalized for following the instructions of your company's representatives. 
Sincerely,
[redacted]

Mr [redacted] originally never filed a claim for a 2nd night stand and then it became a he said she said so I really dont know what the truth is as the repair service has denied a conversation like he stated as a token of good will we reinstate the offer of paying him an additional $ 250.00 to close this matter

Revdex.com thank you for sharing this complaint with us,I reached out to the claimant and called her and I agree that she wasn't treated fairly so we are going to send her an additional $ 200.00 to compensate her for her delay

Mr [redacted] I do have empathy for you or anyone that feels wronged.Also I'am not the owner I'm the president just to clarify that point.When two or more people disagree that is O K as long as they all understand each other.You may research your claim issue at the AMSA American movers association and they will support our stand on this.This is no different then if we delivered your goods to a self storage facility and nothing was noted as damaged and you subsequently moved or had them moved and you wish to claim damage on us it would be denied.No one expect any customer to open all their cartons upon delivery what is expected is for a customer to sign a receipt for the number of cartons and any cartons that are visibly damaged that is what any carrier HHG or Freight would require.Dont you feel even remotely that the damage could of been caused by you and your father in law in mounting the T V ? Sincerely[redacted]

Mr [redacted] You were given the option of declared value coverage which would of cost you some $ 100.00 or free coverage which you elected to take please look at the bill of lading you signed for 30 cents per Lb per article which is why the claims people are offering you $ 60.00

Dear Mr [redacted]I tried talking to you and left 2 messages but no return call.I'm sorry your moving experience with us did not meet your expectations.It appears you have filed a claim and rightfully so our Claims department will be contacting you on next steps.

Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I was told that an internal investigation will be done to determine if process changes are required to clear up misunderstandings between drivers & salesmen to prevent delays for future customers.
Sincerely,
[redacted]

Dear Mr [redacted] As discussed with you previously.When our claims department reviewed the photos you sent and were able to see the damage you pointed out they were able to notice that your TV was now hanging on your Wall.It would then appear to them that someone either yourself or a third party...

unpacked the carton it was in and mounted the TV on the wall.The claimed damage certainly could of happened during the installation process or for that matter during the unpacking and removal process.In Fact the types of damages outlined in the photographs would be typical damage from an installation.You did send photos of the damaged carton but only after the fact the T V was unpacked and the carton removed to your Garage.We sincerely regret that we are unable to accept liability for your claim.Should you wish to pursue this we suggest you review your booklet called your rights and responsibilities and refer to the arbitration information.Or you can go to www.moving.org and review the arbitration information they have available for you on line.Sincerly' [redacted]

Review: In September, 2013, We hired Northwood Realty and in December, 2013, [redacted], Sales Agent presented us with an offer which was Thousands TOO LOW and Unacceptable. In December , 2013, We were then told by Northwood Realty the Buyers agreed to meet the price. The inspection period began and the Buyers ordered the following reports which were NEVER disclosed to us: Northwood Realty Made NO attempts to obtain the inspection reports for us. Infestation reportwater serviceon lot sewageproperty insuranceproperty boundariesdeeds restrictions and zoninglead based paintmunicipal requirementsIn December, 2013 through January, 2014, Northwood Realty became verbally abusive including obscenities via telephone when we again refused to Lower the price thousands and make unnecessary repairs.In January, 2014, We had to hire a lawyer due to several days of threatening and harassing phone calls from the Northwood Sales agents [redacted] and [redacted] who were hired to represent OUR (Sellers) interests. [redacted] and [redacted] threatened us with a law suit if we did not make repairs to the residence which were NOT deemed significant by the Buyers inspection report and Lower the price several thousand dollars.Northwood Realty's behavior was very aggressive toward the property owner even though Northwood Realty was Hired to Represent Us (SELLER) not the Buyer.Our settlement date was January 17, 2014. [redacted], Sales Agent, spent a significant amount of time before the settlement meeting with the Buyers. The content of the Meeting was Not disclosed to us. Prior to the settlement meeting [redacted], Sales Agent, again threatened us with a Law Suit if we did not lower our price several thousand dollars and make unnecessary repairs.There was also vandalism to our house by the buyers and was reported to [redacted], Sales Agent. [redacted] was told by my husband 3 times to remove the lockbox and each time she refused.Desired Settlement: Total refund of all Real estate and legal fees. Northwood Realty Never had Any intent to represent us. We were Clearly left on our own and had to Pay over $9000 in real estate fees for NO SERVICE ! We have also reported Northwood's Licensing issues to the following agency:[redacted]- SR InvestigatorCommonwealth of PA Department of State[redacted]

Business

Response:

Review: This complaint is against Northwood Realty Services and two of it's agent, [redacted] and [redacted]. I believe all three parties were unprofessional and neglected to meet not only their fiduciary duties, but also their moral duties. In Aug. 2013 I contacted the Northwood corporate office and requested the services of an agent who was knowledgeable of and/or specialized in handling short sale transactions. I was advised that no one in that office met that requirement but they would refer me to someone who could help. Later on that evening I received a call from [redacted] requesting to meet and discuss my particular real estate needs. We set up a time & date and she advised that I would meet with her and a colleague, [redacted]. At our initial meeting I met both [redacted] and [redacted], who also brought along her two young nephews. I was never advised of this so it was surprising. They explained what they would do for me, took pictures of my property, left document for me to review and sign. My 2nd contact was when [redacted] mailed out additional forms for me to sign, which I did and dropped off to her personally at her office. I had not heard from either of them since I dropped off the forms back in August. In October, I initiated contact by calling one and emailing the other, however no immediate reply. Every 2-3 weeks I would try to make contact until finally I get a call from [redacted] in early December, stating she never received any calls from me. She gives me a quick update and conversation is over. In early March I was notified of an offer, we discuss what documents they need, etc. and I expect they are handling the transaction accordingly. Within a few weeks I get a call from another agent who advises that my agents have neglected to respond to her as well. This caused unnecessary delays and loss of sale opportunity to her client. Ultimately their neglect, deceitful practices and complete lack of professional service has resulted in a loss opportunity to sell my home.Desired Settlement: I would like Northwood Realty Services to acknowledge both [redacted] and [redacted] were neglectful in their duties and lacked the proper knowledge required to represent me effectively. And I would like Northwood to make a decision that would make it possible for [redacted] and [redacted] to forfeit their commission from this transaction. Also, I would like [redacted] and [redacted] to send me a personal apology and to acknowledge their neglect and improper representation of their duties.

Business

Response:

Review: I recently purchased a home that was listed out of Northwood Realty. After closing on the house, I immediately began to take up the old carpet in the hopes of refinishing the hardwood underneath. We had been told that one of the bedrooms and the hallway upstairs was a vinyl flooring. We were started to remove the square tiles as well. Fortunately, a contractor arrived to give me an estimate on refinishing the floors and told me that she highly suspected that the floors had asbestos. I was livid. I called the agent right away and she admitted (after the fact) that a lot of older homes in that neighborhood have asbestos flooring. I feel that she had a moral and ethical obligation as my agent to share that information with me before I purchased the home. As my agent, she was responsible to help educate me. I had no way of knowing that floor had asbestos and if I had I certainly would not have been attempting to remove it. Now, I and my son have been exposed to asbestos. There is no way to know the long range ramifications of this. If I had at least known I would have kept clear of the floor and hired a professional to remove the flooring. I should have been given the opportunity to make an informed decision. That was taken from me by the outright negligence of the agent. I did have the floor tested and it was asbestos. I had a company remove the flooring. This was an added expense that I was not anticipating. I feel that I was tricked and deceived. This is not a practice that a real estate company should be able to get away with. We, the consumer, rely on the agents to steer us in the right direction and to protect us. That was not done, and now I have been exposed to a potentially deadly toxin.Desired Settlement: I would like to be refunded for the testing and the cost of removing the floors. The testing was $30. Removal was $2187.00. The total that I want refunded is $2217.00.

Business

Response:

August 13, 2013

Re: Complaint ID #[redacted]

Dear Ms. [redacted]:

This is Northwood Realty Services’ ("Northwood") Response to the Complaint filed by [redacted].

Northwood and Ms. [redacted] entered into a Buyer Agency Contract on May 21, 2013. As part of the Buyer Agency Contract, Ms. [redacted] acknowledged that "(i)t is Buyer’s responsibility to determine whether the condition of the property is satisfactory. Buyer is advised to carry out an inspection, at Buyer’s expense, by qualified professionals to determine the condition of the structure or its components. Areas of concern may include, but are not limited to: electrical; plumbing; heating, ventilating and air conditioning; appliances and fixtures; water infiltration; basement; roof; property boundaries; asbestos, mold and indoor air quality, carbon monoxide, radon, and environmental hazards or substances; wood-destroying insect infestation; on-site water service and/or sewage system; property insurance; deeds, restrictions and zoning; and lead- based paint. Buyer should discuss inspections and any special needs with Licensee." (emphasis in original)

Prior to making an offer to purchase the property located at [redacted], Pittsburgh, Pennsylvania [redacted] ("Property’), Ms. [redacted] was provided with a copy of the Seller Disclosure Statement. In that Seller Disclosure Statement, the Sellers of the property stated that they were unaware of whether or not there was any asbestos in the property. Ms. [redacted] acknowledged in signing the Seller Disclosure Statement that it was her responsibility to satisfy herself as to the condition of the Property. She further acknowledged that she could request that the Property be inspected by qualified professionals.

Heeding that advice, Ms. [redacted] conditioned her offer on having a home inspection performed on the Property which included having the home inspected for asbestos.

CORPORATE OFFICE

Ms. [redacted] then had the home inspected by a professional of her choice. No report was made of the presence of asbestos in the Property.

At no time did Northwood nor its licensed salesperson have any knowledge of the presence of any asbestos on the Property. Under the Real Estate Disclosure Law, a licensee is only required to disclose issues of which they have actual knowledge. (68 Pa.C.S. §7310).

Accordingly, neither Northwood Realty Services nor its agent is responsible for a condition of the Property of which they were not aware.

Very truly yours,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

Review: I closed on my house on 6-5-15. The same day I found out that there was an encroachment on my driveway. The neighbor to the left of my house told me she owned the top part of my driveway. I was confused by this and posed the question to my real estate agent, Bonnie D[redacted], she in turn posed the question to the Listing agent, Bette Z[redacted]. She then got in contact with the Seller. Suzanne B[redacted]-C[redacted]. Suzanne claims she knew nothing about the encroachment but the neighbor next to me told me that she approached the listing agent telling her to make sure you tell that buyer that I own part of his driveway. She also told me she had numerous disputes with Suzanne and her sister concerning the encroachment.

Suzanne agreed to have a survey done and also hired an attorney to have easement agreements drawn up. After seeing the survey it was very clear that the neighbor did own part of my driveway and it was also found out that the retaining wall on the other side of my property had an encroachment as well. The issue with this side is there is a retaining wall that encroaches onto the neighbor's yard and the wall is in very bad shape and ready to fall down.

Suzanne asked me to get some estimates for the wall which I did and once I got them she refused to do anything more and said that the case was closed.

ON the disclosure she stated there were no encroachment and that she had a survey which turned out to be nothing but a plot plan.

There is also a dead tree in the back of the yard which I did not know was mine until the survey came back. It looks to the naked eye to be the neighbors but it is not.

I have gone back and forth with my agent, the listing agent and the seller to no avail. The repairs on the retaining wall will cost at least $21,000 to repair and the driveway issue I am not sure how to solve that.

I believe this was total non-disclosure on the part of the seller and the agents involved.Desired Settlement: I would like Northwood to either buy the house back or the seller/Northwood to make the property whole as I paid $150,000 for this only month ago and now if I go to sell this house it is unsellable. I would like the retaining wall replaced and the driveway issue settled. The amount of cost in my estimation is $25,000

Business

Response:

Re: Complaint #[redacted]Dear [redacted]Northwood Realty Services and its agent, represented only the Buyer during this real estate transaction. The seller was represented by another Broker.It is Pennsylvania real estate law, that a seller provide a "Seller's Disclosure Statement" to a buyer for review. Such a disclosure was provided to [redacted]. I am enclosing a copy of the Questions on the Seller's Disclosure which pertain to the buyer's complaint. Under #7c, which asks if the seller is aware of any problems with the driveways, walkways, patios or retaining walls on the property, the seller checked "NO". Under #17G, which asks the seller if they know of any encroachments, boundary line disputes, rights of way, or easements, the seller checked "NO".In addition, the buyer did have a Home Inspection which noted that the retaining wall had some deterioration and advised to repair and replace ties as needed.In any real estate transaction, the buyer and their agent must rely on the seller for information about the property. Clearly, Northwood Realty Services has never owned this property and would have no knowledge of these circumstances.Unfortunately, due to the aiieged dishonesty on the part of the seller, we have advised the buyer to seek legal counsel.Respectfully Submitted,Mary Anne G[redacted]General Manager

Consumer

Response:

Review: I purchased a home in October of 2014, with the final repairs being made, Northwood's agent called in an electrical inspector. He came and evaluated the electrical box and stated repairs needed to be made in order to receive a sticker. Northwood complied and repairs where made. But to my knowledge they never contacted this inspector again to reinspect and give necessary sticker. I have tried to call the agency, email the owner, only for them to state they are awaiting a response from the inspector. I have even called the agency to be hung up on. It has now been over 4 months and I cannot get any resolution from Northwood Realty.Desired Settlement: I would like Northwood to comply to the contract and finish what was started by making sure I receive my said electrical sticker.

Business

Response:

Re: Complaint #[redacted]Dear Ms. [redacted]:With regards to the complaint concerning the electrical county sticker for the main service box on the buyer's residence, it was ordered by the electrician that the sellers hired to complete the electrical work on the property. Real Estate companies are not responsible for ordering or paying for repairs to a property that they are marketing on behalf of a seller.Mr. [redacted], the county inspector, had been to the property prior to the closing to inspect the main service box. He had requested an additional repair and the hired electrician did complete the work. There had been a substantial amount of electrical work completed for the buyer and she did receive receipts for all of the electrical work completed. They were given to her agent at settlement and her agent should have given Ms. [redacted] copies.In the interim, the county inspector was requested to go back into the property for the final sticker inspection, but has not yet been back to complete the review. Mr. [redacted] did say he had tried to call Ms. [redacted], but could not get in touch with her.Ms. [redacted] has been to our office and also called the office several time after settlement. We then proceeded to call the electrician for Ms. [redacted] and also gave the electrician her telephone number.The electrician told us that he has had a rough time getting in touch with Mr. [redacted].As of May 7, 2015, we again called the electrician and he has said that he will keep attempting to call Mr. [redacted].We have attempted repeatedly to resolve and facilitate the final inspection issue with the buyer, however, we are not the electrician nor are we in control of scheduling for county employees.Sincerely,[redacted]General ManagerNorthwood Realty Services

Review: 1. 12/12 WAS CONTACTED in by Ms. [redacted] after this agent observed a FSBO ad of my property on Craig's List.2. 1/13 entered into contract with Northwood Realty SqHill office with Realtor Ms. [redacted]3. 1/13 was mislead as to the value of my property by Ms. [redacted] and the house was listed at a price not consistent with market value. deliberately mislead as to the market value of my property which is against NAR's code of real estate ethics 1-3.4. 1/13-6/13 continued to reduce my house over these months as there were no offers. 5. Ms. [redacted] informed me of an offer on my house in 4/13. Realtors shall submit offers and counter-offers objectively and as quickly as possible. I was never given details surrounding the offer and Ms. [redacted] referred to the buyers as "jerks". This is a violation of real estate code of ehtics. 1-6.6. In 6/13 same buyer made an offer again. I was never given the details of the offer and again the offer was not relayed in an objective way. Ms. [redacted] expressed her displeasure with this buyer again. She also provided an email which renegotiated the commission to a lower amount since my house had been reduced to half the original listing price.7. 7/13 I asked for my house to be taken off the market as she could not execute the sale that I wanted. I also requested a copy of the contract which Ms. [redacted] never provided.8. Ms. [redacted] removed my house from the multi-listing but claimed I had a year contract with Northwood reality that I was obligated to and if upon selling my house would owe them a commission. Ms. [redacted] provided a manager's, Ms. [redacted], in order to futher clarify my questions. 9. Ms. [redacted] contacted seller again to try to close the house. Ms. [redacted] presented an offer via email with the original commission. I asked for reduced commission in accordance with the email and Ms. [redacted] refused to honor it. Ms. [redacted] claimed Ms. [redacted] fabricated commission reduction email. ethics violatin 15-2. making false statements agaisnt agentDesired Settlement: unconditional release from contract due to multiple violations of NAR: 2012 CODE OF ETHICS AND STANDARDS OF PRACTICE. also inexperience/inability to properly negotiate a sale of property.

Business

Response:

July 30, 2013

Dear [redacted]:

Response to Complaint ID#[redacted]

In Response to Ms. [redacted] first complaint:

Ms.[redacted] property had been on the market for 3 years prior to Northwood Realty Services securing an offer to purchase from a potential buyer.

The Listing History of the property is as such:

It was listed on June 22, 2010 by [redacted] for a price of $80,000.00. It was on the market for a total of 1 year and expired with [redacted] on June 21, 2011. (This indicated there was a 1 year listing contract.)

It was subsequently listed with [redacted] on July 20, 2011 for a price of $75,000.00. On December 16, 2011 [redacted] reduced the price to $60,000.00 On March 12, 2012, the property was withdrawn (I am surmising at the request of Ms. [redacted]) and then expired on July 9, 2012. (This indicates that there was a 1 year listing contract.)

When Northwood Realty Services listed the property on December 30, 2012, the agent [redacted] indicated to Ms. [redacted] that the price of $56,000.00 was still out of line with the market and there was a discussion about systematically reducing the price until they started to get activity. After monthly price reductions, which were agreed to by Ms. [redacted], [redacted] received a verbal offer from a potential buyer.

Please note, that we as realtors share information with potential sellers as to sold prices of other comparable properties in their market to help guide them as to putting a "saleable" price on their property. However, it is always the seller who chooses the price to put on their property when it is listed.

On May 8, 2013 at 3:12, [redacted] received a written offer, via email. She talked with the seller and responded to the potential sellers’ broker with a counter from Ms. [redacted] by 4:19. On May 9 at 3:17, she finally heard back from the buyers’ broker with their own counter offer. The negotiations continued through May 13th when the buyers’ broker responded that they were not willing to negotiate any higher and would stay firm at their

last proposed offer. At this point [redacted] forwarded the original offer to Ms. [redacted] pointing out the good points and bad points of the contract.

Review: Regarding the sale of our house, our realtor Dave T[redacted] negotiated a signed contract stating we the sellers would complete electrical work at partially our cost. The contract also stated the buyer would pay a portion also. We followed all our realtor instructions yet received zero money reimbursement from the completed cost of the electrical workDesired Settlement: Our realtor company to take financial responsibility for not fulfilling our real estate contract

Business

Response:

Dear Ms. [redacted]:In response to your complaint #[redacted], please see the enclosed Reply to Inspection Addendum to the Agreement of Sale that was signed by both the Buyer and the Sellers in this transaction.As you can see, there was electrical work that needed to be completed by the seller as a result of defects found during the Home Inspection. While negotiating the repair work the buyer agreed to pay the difference between the installation of a 100 AMP service and a 200 AMP service.When the seller was presented with the Reply to Inspection, he claimed that he was an electrician and would be able to do the work himself. Once the work was completed and as the settlement drew near, the agent asked the seller several times for the receipt. The seller never provided one.At the settlement, once the closing was complete and over, the seller pulled many receipts out.Included in those were purchases for things such as wire crimpers, pliers and other tools that any electrician would own as part of their tool box. The receipts totaled around $3,000.00. The difference in the cost of installing a 100 AMP service to a 200 AMP service is between $00.00 and $700.00, not $3,000.00.The buyer refused to pay it. Northwood Realty Service is not responsible for repair costs to a house as they are agreed upon between the buyer and the seller.The seller should pursue any payment that they feel is owed to them, from the buyer and not from Northwood Realty Services.Thank You,Mary Anne G[redacted]

Review: Northwood was our real estate agency. They helped us sell our old house and were helping us find a new house. On 3/7/13, our agent accepted a check from us for $2000 as "hand money" on a patio home at [redacted] Court in [redacted] On April 3, 2013, 2 days before we were to close on the property, [redacted] called me to tell me we were not going to be able to close on the property because the title was not clean and our lender was not going to lend us the money. We had already moved out of the house we owned and were living in a motel waiting to close on April 5, 2013. All of our furniture and belongings were on two [redacted] Movers trucks. Panic set in. What do we do now? The attorney for Closers Inc. (the closing company) assured us the problem with the title could be cleared up in a few weeks. As of this day the problem is still there. The owner of the house decided to lease us the house for $1500/month until the title issue was cleared up. Northwood picked up our first month rent (April 2013) and $587.50 a month for the next 5 months of our 6 month lease.On April 5th, [redacted] Movers tried to deliver our belongings but we couldn't get in the house until April 10th. So we had to pay them for delivering anyway and reschedule another delivery for April 10th. We had to pay for 7 days at the motel, 2 deliveries and storing our furniture for a week.We asked Northwood to help us with our expenses. They said no. None of this was our fault and we are out $5000. It was Northwood's obligation as our agents to get us in the house on the day they promised and they didn't deliver. Don't believe those ads you see on TV. They are not what they say they are.Desired Settlement: We would like our HAND MONEY returned and help with our expenses. They made over $10,000 on us from the sale of our house and are not willing to help us recoup some of our losses. Northwood was the listing agent on this property so they should have known about the title problems and not let us get involved in this.

Business

Response: