From: [redacted] Sent: Thursday, November 13, 12: PMTo: drteamSubject: [redacted] [redacted] Resident Name :Mrs [redacted] ***Move in date:06/21/14Total Deposit:***Lease Expired:12/31/ According with Mrs [redacted] She report to your office that her a/c is not working since months ago we attached the record of her apt for all the work orders requested from Mrs [redacted] since she Move in[redacted] Resident report Electrical problems in her unit we send our maintenance the same date work was complete [redacted] Resident report MB lights do not turn on work order closed on [redacted] We was waiting for fluorescent lights delivery for that reason we closed the work order till [redacted] Resident report stove front burner are not working work was complete on [redacted] Resident report Leak in master bedroom Carpet is wet work complete the same date work order closed on [redacted] Resident report a/c leak work order was done and closed same day [redacted] resident report us the a/c not cooling tenant do the complaint around [redacted] ** saturday we explain her unit have a lot of ice we turn off the unit and we explain her that Monday morning we will take care of her unit Resident was not agree with our decision but unfortunately was the only way to find the problemMonday Morning we inspect the unit and we realized that we need to replace the drain panWe place the order and that is taking some time because United A/c Our distributor don't have the required size they need to order the part to deferent store and them delivery to us, we expect to have this work 100% complete no later than Saturday [redacted] at 4:50pm Resident report refrigerator leak, stove back burner not working, work was completed on [redacted] I Really apologized for the inconveniences Best Regards: [redacted]
Hi good morning, My name is Silvia H*** I apologized for my late resonse to your email, I was on vacations so I do not have any idea of this case, but I spoked with my assistance manager and he inform to me the situation as follow:
we get issues with the boilet on
23th of December when we realized the problem we inmediately call a contractor to get if fix
on the 27th again same boiler stared with a diferent problem and again we call a contractor to take care of the boiler problem was resolve on the same day
After that we do not have any resident complaint for hot water Not even the *** lady inform to us about the situation till today Mrs *** do not made any formal report in our office requesting any situation in her apt according with our records her last order requested was on 09/08/the information is attached on this e-mail
Today Morning we inspect the boilers everything is working good no problems found it
Thank you very much for your understanding
Silvia H***
Property Manager
of Mi casita Apartments
01/14/at 10:am
From: [redacted] Sent: Thursday, November 13, 2014 12:49...
PMTo: drteamSubject: [redacted]
[redacted]
Resident Name :Mrs [redacted]Move in date:06/21/14Total Deposit:[redacted]Lease Expired:12/31/14
According with Mrs [redacted] She report to your office that her a/c is not working since 2 months ago we attached the record of her apt for all the work orders requested from Mrs [redacted] since she Move in.[redacted] Resident report Electrical problems in her unit we send our maintenance the same date work was complete. [redacted] Resident report MB lights do not turn on work order closed on [redacted]
We was waiting for fluorescent lights delivery for that reason we closed the work order till [redacted] Resident report stove front burner are not working work was complete on [redacted] Resident report Leak in master bedroom ... Carpet is wet work complete the same date work order closed on [redacted] Resident report a/c leak work order was done and closed same day .[redacted] resident report us the a/c not cooling tenant do the complaint around [redacted] saturday we explain her unit have a lot of ice we turn off the unit and we explain her that Monday morning we will take care of her unit.
Resident was not agree with our decision but unfortunately was the only way to find the problem. Monday Morning we inspect the unit and we realized that we need to replace the drain pan. We place the order and that is taking some time because United A/c Our distributor don't have the required size they need to order the part to deferent store and them delivery to us, we expect to have this work 100% complete no later than Saturday [redacted] at 4:50pm Resident report refrigerator leak, stove back burner not working, work was completed on [redacted]
I Really apologized for the inconveniences.
Best Regards:[redacted]
From: [redacted] Sent: Thursday, November 13, 12: PMTo: drteamSubject: [redacted] [redacted] Resident Name :Mrs [redacted] ***Move in date:06/21/14Total Deposit:***Lease Expired:12/31/ According with Mrs [redacted] She report to your office that her a/c is not working since months ago we attached the record of her apt for all the work orders requested from Mrs [redacted] since she Move in[redacted] Resident report Electrical problems in her unit we send our maintenance the same date work was complete [redacted] Resident report MB lights do not turn on work order closed on [redacted] We was waiting for fluorescent lights delivery for that reason we closed the work order till [redacted] Resident report stove front burner are not working work was complete on [redacted] Resident report Leak in master bedroom Carpet is wet work complete the same date work order closed on [redacted] Resident report a/c leak work order was done and closed same day [redacted] resident report us the a/c not cooling tenant do the complaint around [redacted] ** saturday we explain her unit have a lot of ice we turn off the unit and we explain her that Monday morning we will take care of her unit Resident was not agree with our decision but unfortunately was the only way to find the problemMonday Morning we inspect the unit and we realized that we need to replace the drain panWe place the order and that is taking some time because United A/c Our distributor don't have the required size they need to order the part to deferent store and them delivery to us, we expect to have this work 100% complete no later than Saturday [redacted] at 4:50pm Resident report refrigerator leak, stove back burner not working, work was completed on [redacted] I Really apologized for the inconveniences Best Regards: [redacted]
Hi good morning, My name is Silvia H*** I apologized for my late resonse to your email, I was on vacations so I do not have any idea of this case, but I spoked with my assistance manager and he inform to me the situation as follow:
we get issues with the boilet on
23th of December when we realized the problem we inmediately call a contractor to get if fix
on the 27th again same boiler stared with a diferent problem and again we call a contractor to take care of the boiler problem was resolve on the same day
After that we do not have any resident complaint for hot water Not even the *** lady inform to us about the situation till today Mrs *** do not made any formal report in our office requesting any situation in her apt according with our records her last order requested was on 09/08/the information is attached on this e-mail
Today Morning we inspect the boilers everything is working good no problems found it
Thank you very much for your understanding
Silvia H***
Property Manager
of Mi casita Apartments
01/14/at 10:am
From: [redacted] Sent: Thursday, November 13, 2014 12:49...
PMTo: drteamSubject: [redacted]
[redacted]
Resident Name :Mrs [redacted]Move in date:06/21/14Total Deposit:[redacted]Lease Expired:12/31/14
According with Mrs [redacted] She report to your office that her a/c is not working since 2 months ago we attached the record of her apt for all the work orders requested from Mrs [redacted] since she Move in.[redacted] Resident report Electrical problems in her unit we send our maintenance the same date work was complete. [redacted] Resident report MB lights do not turn on work order closed on [redacted]
We was waiting for fluorescent lights delivery for that reason we closed the work order till [redacted] Resident report stove front burner are not working work was complete on [redacted] Resident report Leak in master bedroom ... Carpet is wet work complete the same date work order closed on [redacted] Resident report a/c leak work order was done and closed same day .[redacted] resident report us the a/c not cooling tenant do the complaint around [redacted] saturday we explain her unit have a lot of ice we turn off the unit and we explain her that Monday morning we will take care of her unit.
Resident was not agree with our decision but unfortunately was the only way to find the problem. Monday Morning we inspect the unit and we realized that we need to replace the drain pan. We place the order and that is taking some time because United A/c Our distributor don't have the required size they need to order the part to deferent store and them delivery to us, we expect to have this work 100% complete no later than Saturday [redacted] at 4:50pm Resident report refrigerator leak, stove back burner not working, work was completed on [redacted]
I Really apologized for the inconveniences.
Best Regards:[redacted]