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Northwoods Promotions & Apparel Reviews (4)

Ms [redacted] came into the Northwoods retail store with her son to try on product before placing an order with a local 4H club that was coordinating a large volume purchase Jaime Lisle, our graphic artist on staff, assisted Ms [redacted] because our regular sales clerk was not available Jaime is a full time graphic artist and will help with ringing sales occasionally when needed NWP did not have the exact Gilden sweatshirt on hand but had the t-shirts in stock NWP depends on each parent to know what size will work best for their child due to the fact there are so many different youth body types Several days after Ms [redacted] was in the retail store and before ordering with 4H, she called back and verified with Jaime Lisle the sizes of the apparelNWP produced custom pieces of apparel with screen printing and embroidery for the 4H group which was picked up prior to the local County Fair Several days after distribution, Ms [redacted] called and informed NWP the sweatshirt did not fit so we asked her to drop it off so an evaluation could be done In the same time period, we received stock of Gilden sweatshirts that we could use for comparison We could not find any defects with the sweatshirt otherwise we would have contacted our supplier for a replacement and then absorbed the embroidery and screen printing costs I called Ms [redacted] at the number she left and informed her via voice message, we were not going to replace the custom sweatshirt and the reason whyMs [redacted] called NWP and began talking to our office manager [redacted] During the conversation, [redacted] reiterated the reasoning we were not going to replace the garment and that is when [redacted] came to me to handle the call Ms [redacted] accuses the office manager of hanging up on her but when she was put on hold so the manager could speak to me, the on-hold timed out and line disconnected automatically This was not on purpose as stated When I answered the phone, I let Ms [redacted] voice her opinion and complaint without interruption When I was given the opportunity to talk, I calmly explained again, we could not find anything wrong with the garment and we would not replace the custom order as all custom orders are nonrefundable Ms [redacted] was not happy with the response and said she would contact the Revdex.com and her lawyer to sue NWP She stated she already sued someone and won all the money and court costs At this point I offered three times to either have the sweatshirt waiting for her at NWP or I could drop it off at her workplace When I offered a third time she abruptly hung upWithin minutes of my call with Ms [redacted] , I called Ms [redacted] Brown, the leader of the 4H group and organizer of the apparel order to see if there were any complaints MsBrown said everyone was very please and Ms [redacted] was the only person who voiced a negative opinion To date, no other complaints have come in from the Rock Creek 4H order I made a judgement call Ms [redacted] was not going to stop to pick up the sweatshirt, and since she owned it, I delivered it to her workplace at 8am the next morning She was not at work and one of the store managers said they would make sure to get it to her NWP prides itself with superior customer service and that is how we continually grow our market share in Northwest Wisconsin year over year I am happy to provide any addition information you might needSincerely,***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

Ms. [redacted] came into the Northwoods retail store with her son to try on product before placing an order with a local 4H club that was coordinating a large volume purchase.  Jaime Lisle, our graphic artist on staff, assisted Ms. [redacted] because our regular sales clerk was not available. ...

 Jaime is a full time graphic artist and will help with ringing sales occasionally when needed.  NWP did not have the exact Gilden sweatshirt on hand but had the t-shirts in stock.  NWP depends on each parent to know what size will work best for their child due to the fact there are so many different youth body types.  Several days after Ms. [redacted] was in the retail store and before ordering with 4H, she called back and verified with Jaime Lisle the sizes of the apparel. NWP produced 49 custom pieces of apparel with screen printing and embroidery for the 4H group which was picked up prior to the local County Fair.  Several days after distribution, Ms. [redacted] called and informed NWP the sweatshirt did not fit so we asked her to drop it off so an evaluation could be done.   In the same time period, we received stock of Gilden sweatshirts that we could use for comparison.   We could not find any defects with the sweatshirt otherwise we would have contacted our supplier for a replacement and then absorbed the embroidery and screen printing costs.   I called Ms. [redacted] at the number she left and informed her via voice message, we were not going to replace the custom sweatshirt and the reason why. Ms. [redacted] called NWP and began talking to our office manager [redacted].  During the conversation, [redacted] reiterated the reasoning we were not going to replace the garment and that is when [redacted] came to me to handle the call.   Ms. [redacted] accuses the office manager of hanging up on her but when she was put on hold so the manager could speak to me, the on-hold timed out and line disconnected automatically.   This was not on purpose as stated.  When I answered the phone, I let Ms. [redacted] voice her opinion and complaint without interruption.   When I was given the opportunity to talk, I calmly explained again, we could not find anything wrong with the garment and we would not replace the custom order as all custom orders are nonrefundable.  Ms. [redacted] was not happy with the response and said she would contact the Revdex.com and her lawyer to sue NWP.  She stated she already sued someone and won all the money and court costs.  At this point I offered three times to either have the sweatshirt waiting for her at NWP or I could drop it off at her workplace.  When I offered a third time she abruptly hung up. Within 60 minutes of my call with Ms. [redacted], I called Ms. [redacted] Brown, the leader of the 4H group and organizer of the apparel order to see if there were any complaints.   Ms. Brown said everyone was very please and Ms. [redacted] was the only person who voiced a negative opinion.   To date, no other complaints have come in from the Rock Creek 4H order.   I made a judgement call Ms. [redacted] was not going to stop to pick up the sweatshirt, and since she owned it, I delivered it to her workplace at 8am the next morning.  She was not at work and one of the store managers said they would make sure to get it to her.   NWP prides itself with superior customer service and that is how we continually grow our market share in Northwest Wisconsin year over year.  I am happy to provide any addition information you might need. Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

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Address: 54196 185th Ln, Good Thunder, Minnesota, United States, 56037-2048

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