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Norton Landscaping Reviews (17)

Initial Business Response / [redacted] (1000, 6, 2015/06/30) */ Thank you for the opportunity to look into this situationWhile we strive for customer satisfaction, unfortunately we were unable to obtain financing that was acceptable for the customerWe apologize for the inconvenience to the customer

We have reached out to Ms [redacted] regarding the checkWe are more than happy to provide the check at the time she returns the vehicle once we are allowed to inspect the vehicle for any damages

Thank you for the opportunity to look into this concernWe apologize as we did have some difficulties with the financing of this dealThe lender required more proof that could only be provided from the customerWe do understand that was an inconvenience but was out of our hands as we have to provide what the lender asks forAt this time the customer has provided that information and the loan has been securedThe emblem has been in our parts department however when we tried to call the customer we received a message that his voicemail was fullRicky W [redacted] , General Manager will mail that emblem to the customer todayWe believe at this point the customers issues have been addressed however if he still has any concern he can reach out to Ricky W [redacted] for assistanceThank you again for the opportunity to respond

Thank you for the opportunity to respondWe have reached out to our customer regarding her concerns and have resolved the concern for the customerWe greatly appreciate all her feedback and will use that as a coaching opportunity for our staffIt is our understanding that she will continue to use
our dealershipThank you again for the opportunity to step in and help get this resolved for her

Thank you for the opportunity to respondWe have reached out to our customer and come to an agreement on a resolutionWe will be provided a replacement tire for the one snow tire on the vehicle as well as providing floor matsThe customer has already received a full tank of gas for the
inconveniences. These was agreeable with our customer and we are happy to be of assistanceAgain, we appreciate the opportunity to resolve this complaint

Initial Business Response /* (1000, 13, 2016/11/16) */
Thank you for the opportunity to respondWhile we strive for customer satisfaction DMV processing times are out of our control especially when it is an out of state registrationCrown Nissan does it's best to make sure our customers are
provided a loaner vehicle in most cases where there are DMV delays however with the customer in GA that was not an optionWe are reaching out to GA DMV to see when the tag was issued and what caused the delaysWe will update you once we have more detailsThank you again for the opportunity to look into this

I am rejecting this response because: They failed to mention that I had the car for almost a month before they stared texting me damanding the car backThe Finance Manger advised when I signed the paperwork for the loan, a month earlier, that all was good and to enjoy the car and he would handle everything elseI waited for for months for the $emblem to be mailed and finally received it today, after this complaint was addressed, after being promised multiple times by sales and finance managersThe car was advertised with Navigation and when I test drive it, I was advised it just needed an SD card and it would work, as the car had a port for one but didn't have the cardGuess what, after agreeing to purchase the car with the understand Inc that they would order it and I would have the Nav, the car did not even have NavDid the price I paid reflect the car as having Nav? I don't know but shady dealings hereThe were very rude and almost threatening to me, they tried to take back the car only after I called them about the Nav and said the bank needed more infoI have bought many used cars from dealerships and have grown accustomed to their practices; however, from the Manager down to the Sales managers and Fianance person, this has been the absolute worst experience in my life and caused me and my family a great amount of stressI needed a car with Nav as I travel out of state with my sick daughter to children's hospitals in several different statesThe car doesn't even have access to Sync unless I pay for a subscription to get a form of NavThe dealership failed to mention a few others issues and I do not foresee them assisting with thisOne Sales mnager even asked if my wife left a negative review on Facebook for the dealership andHold I see and insinuated that I should ask her to change it to positiveReally?? No I do not accept this and their response hardly touches on what really happened

Thank you for the opportunity to respondThe products have been cancelled and because they were part of the loan that was financed, the refund must be sent to the lien holderThe lien holder will apply the refunds to the balance on your loanWe certainly strive for excellent customer service and
it is apparent we failed We apologize for the poor customer service you experiencedYou will be able to confirm with your financial institution when the refund is received and processed by themAgain, thank you for the opportunity to respond

Mrs*** visited our website at which time she completed a credit application to begin the process to obtain financing for the purpose of purchasing a vehicle with usBy completing this application she agreed to our company assisting to secure financing for her purchaseWhile we strive for
excellent customer service we were ultimately unable to secure financing for Mr& Mrs***. It is not our opinion that they were declined at another dealership on the basis of our inquiriesWe do understand how frustrating this situation is for them and apologize we were unsuccessful at securing a loanWe wish them the best and hope to be of assistance with future purchases

Initial Business Response /* (1000, 5, 2016/11/16) */
Thank you for the opportunity to look into this caseWe have made contact with the customer and a check has been mailedUnfortunately we are unable to determine why the address was incorrectWe believe this case to be handledThank you again
for the opportunity to respond
Initial Consumer Rebuttal /* (3000, 7, 2016/11/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept the response from the business because: For him to say, "Unfortunately we are unable to determine why the address was incorrect", is not telling me what steps were taken to find out how this address was associated with my name or what steps were taken to correct it because Nissan had to have gotten that address from somewhere and it was not from me or any of the documents that they have from me purchasing two cars from themWhile I did receive the check for $25.00, I have not heard from Ricky W*** to discuss the matter regarding the exposure of my identity to an address I have never heard of and I want that to be resolved by Nissan

Thank you for the opportunity to respondWe have attached the cancelled check that *** *** *** has already received, to this complaintIt was also provided to Ms*** when she was in the dealership on 12/29/The check was mailed to *** *** *** on Dec11, We apologize
for any misunderstandings but the payoff has been made and received by *** *** ***Please let us know if we can be of further assistance

Initial Business Response /* (1000, 5, 2016/08/11) */
Thank you for the opportunity to look into this. Upon our review we believe their is some miscommunication as our paperwork shows more discounts than noted in this complaint. The General Manager, Ricky W[redacted] will be reaching out to our...

customer to review the paperwork.
Thank you again for the opportunity to assist.
Initial Consumer Rebuttal /* (3000, 7, 2016/08/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This response was provided on 8/11, and as of today, 8/16, I have not received a phone call. I have been trying to get in touch with Mr. W[redacted] for the past month.
Final Business Response /* (4000, 11, 2016/09/02) */
Just an update:
Ms. [redacted] had made an appointment to meet with Ricky W[redacted] last Friday but called and cancelled. We are waiting for her to reschedule. Thank you
Final Consumer Response /* (4200, 13, 2016/09/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
In my voicemail to Ricky W[redacted], I requested that he call me back, which he didn't. I had an emergency that prevented me from going to the dealership. The more I think about it, why should I have to go to the dealership to have inquiries removed from my and my fayher's credit bureau reporting? As I've stated before, I specifically stated that I didn't want my credit pulled to send to any bank other than NMAC, since I had a pre-approval. However, against my wishes, it was pulled by 3 other places. I've come to the conclusion that I'm not going to get the discounts, as I have a co-worker that was put in the same situation a few weeks ago.

We have reached out to Ms. [redacted] regarding the check. We are more than happy to provide the check at the time she returns the vehicle once we are allowed to inspect the vehicle for any damages.

Initial Business Response /* (1000, 6, 2015/06/30) */
Thank you for the opportunity to look into this situation. While we strive for customer satisfaction, unfortunately we were unable to obtain financing that was acceptable for the customer. We apologize for the inconvenience to the customer. ...

Thank you for the opportunity to look into this concern. We apologize as we did have some difficulties with the financing of this deal. The lender required more proof that could only be provided from the customer. We do understand that was an inconvenience but was out of our hands as we have to...

provide what the lender asks for. At this time the customer has provided that information and the loan has been secured. The emblem has been in our parts department however when we tried to call the customer we received a message that his voicemail was full. Ricky W[redacted], General Manager will mail that emblem to the customer today. We believe at this point the customers issues have been addressed however if he still has any concern he can reach out to Ricky W[redacted] for assistance. Thank you again for the opportunity to respond.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I accept it.FYI they didn’t give me copy of check on 12/29/17 or told me they had send it to [redacted]  because I wouldn’thad filed a complaint.  Thank you

Initial Business Response /* (1000, 6, 2015/08/21) */
Thank you for the opportunity to look into this matter. It appears a check was mailed on 7/20/15. See attached copy of the check. If the customer has not received this check we would be happy to stop payment and reissue. Thank you
Initial...

Consumer Rebuttal /* (2000, 8, 2015/08/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)

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Address: 273 Pickle Way, Chico, California, United States, 95926

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