Norton Shopping Guarantee

Complaint: [redacted] I am rejecting this response because:You're not taking into consideration that I received a waiver on the phone for these rules with www[redacted] and then was denied by different folks at www.shoes.com You have only dealt with the new company I bought from the people with the old company Regards, [redacted]

The Norton Shopping Guarantee the buyer received guarantees that the merchant will ship and deliver the item ordered. In the event there is a problem, the merchant will resolve such problem based on the terms and conditions set forth on their website. The buyer returned a pair of shoes back to the...

merchant.  The merchant received the buyers return and after further investigation found that the item was worn and had been returned in just the shoebox. Returning an item used in a taped up shoebox as the return vessel, makes the item exempt from being returned per the merchants policies.  The merchant returned the shoes back to the buyer.With all facts being reviewed by our claims department, [redacted] claim with Norton Shopping Guarantee was denied as the merchant fulfilled their obligation of the guarantee.

Complaint: [redacted]
I am rejecting this response because:You're not taking into consideration that I received a waiver on the phone for these rules with www.[redacted] and then was denied by different folks at www.shoes.com.  You have only dealt with the new company.  I bought from the people with the old company.  
Regards,
[redacted]