November -0.95pt;">,RE:case # [redacted] In response to the complaint regardlr11case# [redacted] Resident has been residing at our complex since September 14,She had complained previously regardingthe red antsWe had our extermination company, [redacted] determine her ants were pharaoh antsThe treatment for these Insectsis biweekly treatments where the resident has to move their tems from their cabinets so that all areas can be treatedThis treatment was supposed to wort.Thelast ticket/complaint written for the ants was on November 11,Apparently the treatment worked as she did not complain again until the following year Resident came in on October 26,and complained that she still hasthe ants.(These ants are prevalent in colder months)..We contacted the manager of [redacted] Exterminators and told her that the resident has the ants againShe stated that they will use a special heav er treatment for her apartmentWe began the new treatments on November 2, During the treatment,a [redacted] exterminator did note resident was prepared but her k tchen was "messy.• The next round of treatments will be on November 16,where the exterminators willalsoinspect and treat all surrounding units for the PharaohantsWe had not treated any other units as we had not had any neighbors around her complainof antsThis treatment will involve allsurrounding ne ghborsto prep and have the same b weekly treatment as Ms[redacted] Unfortunately,these areinsects and we do treat forthem,but we have to deal with many different obstaclesResidents need to be prepared for thetreatments and they must keep good housekeeping to maintain aninsect free homeWe have a contract with the exterminators so they come out weekly to service any insect complaintsWe have done everythingthe exterminators have told us to doAs for Ms[redacted] 's deposit refund-that will be determined upon her move outShe must have a zero balance on her unit account as well as no damages to the unit (no carpet stains,countertop damage, drywall damage,unit cleaned etc.•).If she has fulfilled these requirements,her $deposit will be refunded infull to herSincerely, Janet K [redacted] Property Manager Csrlton Apartments
November
-0.95pt;">,RE:case # *** In response to the complaint regardlr11case# ***Resident has been residing at our complex since September 14,She had complained previously regardingthe red antsWe had our extermination company, *** *** determine her ants were pharaoh antsThe treatment for these Insectsis biweekly treatments where the resident has to move their tems from their cabinets so that all areas can be treatedThis treatment was supposed to wort.Thelast ticket/complaint written for the ants was on November 11,Apparently the treatment worked as she did not complain again until the following year Resident came in on October 26,and complained that she still hasthe ants.(These ants are prevalent in colder months)..We contacted the manager of *** *** Exterminators and told her that the resident has the ants againShe stated that they will use a special heav er treatment for her apartmentWe began the new treatments on November 2, During the treatment,a *** *** exterminator did note resident was prepared but her k tchen was "messy.• The next round of treatments will be on November 16,where the exterminators willalsoinspect and treat all surrounding units for the PharaohantsWe had not treated any other units as we had not had any neighbors around her complainof antsThis treatment will involve allsurrounding ne ghborsto prep and have the same b weekly treatment as Ms.***
Unfortunately,these areinsects and we do treat forthem,but we have to deal with many different obstaclesResidents need to be prepared for thetreatments and they must keep good housekeeping to maintain aninsect free homeWe have a contract with the exterminators so they come out weekly to service any insect complaintsWe have done everythingthe exterminators have told us to doAs for Ms.***'s deposit refund-that will be determined upon her move outShe must have a zero balance on her unit account as well as no damages to the unit (no carpet stains,countertop damage, drywall damage,unit cleaned etc.•).If she has fulfilled these requirements,her $deposit will be refunded infull to herSincerely,
Janet K*** Property Manager Csrlton Apartments
I’ve reviewed the complaint and researched the complaint of the tile needing work. The only complaint we have on file was called in on 7/1/15. Our maintenance supervisor looked at the tile on Monday and scheduled for it to be repaired by an outside contractor for today (7/8/15).
As for his complaints he has called multiple times regarding this issue I find to be as there is no record for this issue in his file. We have only a few tickets for his apartment. Two for window issues, one for no heat, and the final one for the tile work If the resident has an issue that he feels isn’t getting resolved he needs to come to the office or call and speak with management. This resident has not done either. The problem will be repaired accordingly I apologize for late response. I was on vacation last week. Sincerely, Janet K*** Property Manager Carlton Apartments
November -0.95pt;">,RE:case # [redacted] In response to the complaint regardlr11case# [redacted] Resident has been residing at our complex since September 14,She had complained previously regardingthe red antsWe had our extermination company, [redacted] determine her ants were pharaoh antsThe treatment for these Insectsis biweekly treatments where the resident has to move their tems from their cabinets so that all areas can be treatedThis treatment was supposed to wort.Thelast ticket/complaint written for the ants was on November 11,Apparently the treatment worked as she did not complain again until the following year Resident came in on October 26,and complained that she still hasthe ants.(These ants are prevalent in colder months)..We contacted the manager of [redacted] Exterminators and told her that the resident has the ants againShe stated that they will use a special heav er treatment for her apartmentWe began the new treatments on November 2, During the treatment,a [redacted] exterminator did note resident was prepared but her k tchen was "messy.• The next round of treatments will be on November 16,where the exterminators willalsoinspect and treat all surrounding units for the PharaohantsWe had not treated any other units as we had not had any neighbors around her complainof antsThis treatment will involve allsurrounding ne ghborsto prep and have the same b weekly treatment as Ms[redacted] Unfortunately,these areinsects and we do treat forthem,but we have to deal with many different obstaclesResidents need to be prepared for thetreatments and they must keep good housekeeping to maintain aninsect free homeWe have a contract with the exterminators so they come out weekly to service any insect complaintsWe have done everythingthe exterminators have told us to doAs for Ms[redacted] 's deposit refund-that will be determined upon her move outShe must have a zero balance on her unit account as well as no damages to the unit (no carpet stains,countertop damage, drywall damage,unit cleaned etc.•).If she has fulfilled these requirements,her $deposit will be refunded infull to herSincerely, Janet K [redacted] Property Manager Csrlton Apartments
November
-0.95pt;">,RE:case # *** In response to the complaint regardlr11case# ***Resident has been residing at our complex since September 14,She had complained previously regardingthe red antsWe had our extermination company, *** *** determine her ants were pharaoh antsThe treatment for these Insectsis biweekly treatments where the resident has to move their tems from their cabinets so that all areas can be treatedThis treatment was supposed to wort.Thelast ticket/complaint written for the ants was on November 11,Apparently the treatment worked as she did not complain again until the following year Resident came in on October 26,and complained that she still hasthe ants.(These ants are prevalent in colder months)..We contacted the manager of *** *** Exterminators and told her that the resident has the ants againShe stated that they will use a special heav er treatment for her apartmentWe began the new treatments on November 2, During the treatment,a *** *** exterminator did note resident was prepared but her k tchen was "messy.• The next round of treatments will be on November 16,where the exterminators willalsoinspect and treat all surrounding units for the PharaohantsWe had not treated any other units as we had not had any neighbors around her complainof antsThis treatment will involve allsurrounding ne ghborsto prep and have the same b weekly treatment as Ms.***
Unfortunately,these areinsects and we do treat forthem,but we have to deal with many different obstaclesResidents need to be prepared for thetreatments and they must keep good housekeeping to maintain aninsect free homeWe have a contract with the exterminators so they come out weekly to service any insect complaintsWe have done everythingthe exterminators have told us to doAs for Ms.***'s deposit refund-that will be determined upon her move outShe must have a zero balance on her unit account as well as no damages to the unit (no carpet stains,countertop damage, drywall damage,unit cleaned etc.•).If she has fulfilled these requirements,her $deposit will be refunded infull to herSincerely,
Janet K*** Property Manager Csrlton Apartments
I’ve reviewed the complaint and researched the complaint of the tile needing work. The only complaint we have on file was called in on 7/1/15. Our maintenance supervisor looked at the tile on Monday and scheduled for it to be repaired by an outside contractor for today (7/8/15).
As for his complaints he has called multiple times regarding this issue I find to be as there is no record for this issue in his file. We have only a few tickets for his apartment. Two for window issues, one for no heat, and the final one for the tile work If the resident has an issue that he feels isn’t getting resolved he needs to come to the office or call and speak with management. This resident has not done either. The problem will be repaired accordingly I apologize for late response. I was on vacation last week. Sincerely, Janet K*** Property Manager Carlton Apartments