Customer Service is horribleHad a lot of problems from day oneKeeping appointments,quality of service is horribleOnce they have your cash, it's no longer about the customer,have had nothing but problems from day one
I had problems with my yr old Lennox Pulse furnace so I called Norwalk Heating to come take a lookI had a Cracked heat exchanger and furnace needed replacedI got rapid response to my initial call and the office worked with me to get a top of the line Lennox The whole organization has been more than nice and fair with me The office people were great and helped me with incredible financing options The furnace was installed days later by an army of dedicated installers hours later I was enjoying heat again The owner of the company visited the work site a couple times to make sure everything was going smoothlyI had an overwhelming feeling that the whole crew wanted me to be happy and satisfied I'm glad I went with Norwalk Heating and trust them to be there for me in the future when needed
Customer Service is horribleHad a lot of problems from day oneKeeping appointments,quality of service is horribleOnce they have your cash, it's no longer about the customer,have had nothing but problems from day one
I had problems with my yr old Lennox Pulse furnace so I called Norwalk Heating to come take a lookI had a Cracked heat exchanger and furnace needed replacedI got rapid response to my initial call and the office worked with me to get a top of the line Lennox The whole organization has been more than nice and fair with me The office people were great and helped me with incredible financing options The furnace was installed days later by an army of dedicated installers hours later I was enjoying heat again The owner of the company visited the work site a couple times to make sure everything was going smoothlyI had an overwhelming feeling that the whole crew wanted me to be happy and satisfied I'm glad I went with Norwalk Heating and trust them to be there for me in the future when needed