Norwegian Air

Revdex.com:At this time, my complaint, ID [redacted] regarding Norwegian Air has been resolved (By clicking "OK", your complaint will be closed as Resolved.) Sincerely, [redacted]

I'm not asking for compensation for time or stress, I'm asking for compensation for the flights and hotels I had to purchase because of the hour delay and cancellation

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] The company refuses to refund mine or my minor child's airfare on a flight we cannot take October ***I have tried to chat, email and complain hereI have contacted them for about the past week or several daysThey certainly can sell my tickets to someone elseThe company did not state at booking that I was #unable to check in on-line or #That I would need to leave the terminal to re-enter and to go through security and check back inAs soon as I found out I could not check in online I contacted them and asked if there was a way to remedy this, after they told me I would miss my flightI asked if there was a possible way to check in online so that I would not miss my flight OR if I could check in during my initial departure at another airport with their clerkThey refusedThey have been unwilling to work with me or refund my moneyThey sent me an obscure policy linked to their website about some airports not having check in online and about unnoficial connectionsThe gate I was to arrive at is directly next to their gateI also asked if I can check in at the gate with the attendantI made EVERY effort to try and work something out to use their servicesI now had to book a flight with another airlineThis company is horrible and I advise no one to fly with them In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Claim Refrence #: [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Dear Passenger, In order to help you I need a reference number of the delayed baggage report. Best regardsM***Luggage Tracing OfficeNorwegian Air Shuttle*** ** *** *** *** ** ***

Can you please provide us with more information in regard to this claim? I.EBooking reference, the original claim form, passenger name etc. Thank you. Best regards/ Vennlig h***Nathalie H***Senior advisor/ Faglig rådgiverNorwegian Air Shuttle ASA***
***
*** ** ** ***

Dear Passenger, Your case is now considered complete ** of January.Should you wish to submit an appeal, you can do so by contacting the National Enforcement Body of the country where the disruption occurred.Contact information can be found here: *** Best regardsM***Luggage Tracing OfficeNorwegian Air Shuttle*** ** *** *** *** ** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

To whom it may concern, We appreciate that our response is not what *** *** is seeking. According both the current legislation and our General Conditions of Carriage (which needs to be accepted in order to complete a booking), two separate bookings are considered as two separate an independent contractsIf the passenger has filled the requirements of leaving at least minutes between the flights, we will do our best to assist the passenger in case of delays and cancellationsIf less than minutes between bookings, or one of the bookings are made with other airlines or modes of transport, our liability is limited.As previously explained to *** ***, we apologise if she has been misinformed on any stage regarding connecting flights and online cheservicesOnline cheis available at most airport, mot unfortunately not all of them. In regards to the claim of refund of tickets, we are unable to accommodate this request, as she purchased low fare tickets, which have special terms and conditions attached to themThey are non-refundableThis is also outlined on our websites and in the General Conditions of Carriage. Based on the above, we obtain our decision in this case. Kind regardsSusanneCustomer Relations

Revdex.com:At this time, I have not been contacted by Norwegian Air regarding complaint ID ***.Sincerely,
*** ***

Revdex.com:At this time, I have not been contacted by Norwegian Air regarding complaint ID ***.Sincerely,*** ***

To whom it may concern,This complaint has already been responded to in case number ***. Kind regardsCustomer Relations Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***
*** and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

At this time, I have been contacted directly by Norwegian Air regarding complaint ID ***, however my complaint has NOT been resolved because:
[Your Answer Here]
Norwegian refused to reimburse even 50% of my lost expenses until I informed them that I would be filing a suit
against the companyTwo weeks later they finally responded and stated that they would reimburse 100% of the expenses but they have not made good on that promise yet
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your...

Answer Here]
 The company refuses to refund mine or my minor child's airfare on a flight we cannot take October [redacted]. I have tried to chat, email and complain here. I have contacted them for about the past week or several days. They certainly can sell my tickets to someone else. The company did not state at booking that I was #1 unable to check in on-line or #2 That I would need to leave the terminal to re-enter and to go through security and check back in. As soon as I found out I could not check in online I contacted them and asked if there was a way to remedy this, after they told me I would miss my flight. I asked if there was a possible way to check in online so that I would not miss my flight OR if I could check in during my initial departure at another airport with their clerk. They refused. They have been unwilling to work with me or refund my money. They sent me an obscure policy linked to their website about some airports not having check in online and about unnoficial connections. The gate I was to arrive at is directly next to their gate. I also asked if I can check in at the gate with the attendant. I made EVERY effort to try and work something out to use their services. I now had to book a flight with another airline. This company is horrible and I advise no one to fly with them. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

To whom it may concern,This complaint has been given our reference number [redacted] and will be responded shortly. Kind regardsCustomer Relations Team

Revdex.com:At this time, I have not been contacted by Norwegian Air regarding complaint ID [redacted]. Last response from airline was received on [redacted] Oct i.e. before I filed complaint, wherein they stated that they are not liable for any missed connecting flights even because of...

cancellation of their flight on [redacted] August. Thereafter, I was forced to file a complaint with Revdex.com. I am still very upset with this kind of behavior by this airline. They are simply looking at their own profit and causing lot of pain and inconvenience to customer by causing disruption in services at their will. They should be held fully responsible for such act of delays and cancellation.Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint...

ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 Claim Refrence #: [redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

I'm not asking for compensation for time or stress, I'm asking for compensation for the flights and hotels I had to purchase because of the 20 hour delay and cancellation.

Dear [redacted], it was with regret to learn of the difficulties the customer experienced on this occasion. The tickets with Reference [redacted] were booked by a travel agency, LBF Travel in San Diego. As the travel agent failed to issue the tickets, the reservation was cancelled.We would...

therefore advise the customer to address her claim directly to the travel agent. Kind regards, The Customer Relations Team