Norwood Chiropractic & Sports Injury Center

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***I would say that although I disagree with there assertion of factsI will accept that they are willing to compromiseSince they are meeting me half way I'm fine with the resolutionThanks so much for your help

NORWOOD CHIROPRACTIC& SPORTS INJURY CENTERWall Street, Ste Q Mason MontRd Ste DCincinnatiOH Cincinnati, OH 45040Ph: ###-###-#### Fax: ###-###-#### Ph: ###-###-#### Fax: ###-###-#### May 4, 2017Dear Patient,We understand
that you are concerned with your balance from the seven visits after your accident.According to you, you "closed out" your claim with the other party's insurance company and did not allow our office to take the proper billing and collections stepsBecause of this, three dates of service were not received by that insurance companyThis is where the balance is coming fromAccording to the other party's insurance company, "If there are additional bills that were not considered as part of that settlement, that would be an issue between your office and [patient]." We have included both the letter from the insurance company stating this, as well as the automobile accident paperwork you completed and signed in our office.You state that "Norwood Chiropractic then realized after the fact after the claim was closed that they sent the rate based on the cash rate which I normally pay and not the insurance rate which is substantially higher." This is not trueWe have included your patient statement as supporting documentation that proves no changes were made to the charges on your dates of serviceIn addition, our statements all state "Will be sent to collections after days without payment," so it is not possible that you "received a notice that in days this will go to collections."Though no mistakes were made on our side, we are willing to help by adjusting your three outstanding visits to our cash ratesThis would reduce the balance from $to $Please review the supporting documentation if you have any further questions please contact our office at ###-###-####.Thank you,Norwood Chiropractic & Sports Injury Center