[redacted] *** Revdex.com response 10/26/16We had NO obligation in our contract for any heat wire systemIt not listed or mentioned in the contractAll agreements must be in writing (see attached contract line 20)The wire had to be removed during the tear off of the gutters that were contracted.The customer told me, when this issue evolved, that he originally installed these wires himselfIf that is the case he should have made it a point to remove the heat wire and he can then reinstall it when we finished the guttersSame goes for Christmas lights if they happen to be hanging off the guttersThere was NEVER any mention that the old wire was bad or probably bad during the conversation at the job site or with me and [redacted] The conversation at the job was between [redacted] and the wife of this customer [redacted] called me at the time of this discovery and I immediately remedied it [redacted] told Mrs [redacted] “we will return to install a new wire system”I was still on the phone with [redacted] when he told her.If they found any dropped screws or cut off metal it most likely got lost in the leaves and shrubs.The one crew member, Colin who tore the gutters down before the installers got there, took it on himself on his own time and was going to replace the wire [redacted] stopped him stating that the wires had to be feet each and not foot in length Colin reported that requirement to meI then informed the customer ( [redacted] , via email) that the gutters we tore down were packed solid with leaves and debris and his gutters should be cleaned to times a yearIt is dangerous to have a heat wire system in clogged gutters for reasons1-if they forget to turn the wires off and leaves are dry they can start fire2-If you have ice dams and turn the heat on and the clogged gutters will force the water into the home from the overhangsI offered [redacted] (the customer) a cost of 5% BELOW our wholesale pricing AND our material and labor cost for reinstalling this DYI system, off the price if he desired to solve the cleaning and ice issuesHe chose not to and we preceded with the new EZ heat DYI systemI did enforce a disclaimer that we hold no responsibility of the systems functionIt took a while for him to approve thatAs a customer courtesy, we covered all the material and labor cost and provided a brand new EZ heat wire systemBut before we did I offered the customer an optionIt is no scam of which he expressedIt was a permanent solution to both the leaves and ice problems.After we put the new wire system up the customer complained that it was not roof wire but a plumbing wireI proved that wrong with my order confermation of “roof/gutter heatHe emailed back times stating that I provided no proof it was gutter wire.The customer sent me a picture stating that the new wire was installed wrongThis picture also showed the gutters already filling up with leavesHe sent a diagram of the instructionsI explained to him that the horizontal wire can be lifted up to the loop wire with more bracketsThere were no more shipped in the boxes of the new wireHe wants the gutters for freeThat is what he requested of meWe were contracted for $to install new guttersHe said he is happy with the guttersWe paid over $for new wire that was NOT part of any contract yet we suffered the expense as a customer service, plus the labor to reinstallWe over delivered what our contract called outI would be glad add the needed clips to raise all the horizontal wire in the gutter to the bottom of the loop that is on the roof
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.The wires were discussed in the meeting with there sales person, who insured me this would not be a problem to leave them in place and that this was a common thing.The wires were only a year old I had just installed themI have spent my time and money now to fix these issues I would like to be compensated for that.They offered a percent discount on their on system for an extra cost of $dollars, no real discount or help to me.I would like some type of refund for all the time I have had to deal with this.The owner refuses to admit the wires are installed correctly, per the manufacturer's instructions Even after showing him pictures of my gutters and the manufactures diagram.I also asked for the receipt for the new wire installed which he said he would provide but only sent me a link to his amazon account which I cannot access.This has nothing to do with leafs in the gutter, this is about the deicing wires, i'm not sure why he keeps saying that.I don not want his company back at my house There workers are very mad at me because I have complained, and if they are forced to work without pay I understand why.Also if he is making an employee work for his company on his own time, that is a labor law violation Regards, [redacted]
*** *** *** Revdex.com response 10/26/16We had NO obligation
in our contract for any heat wire systemIt not listed or mentioned in the contractAll agreements must be in writing (see attached contract line 20)The wire had to be removed during the tear off of the gutters that were contracted.The customer told me, when this issue evolved, that he originally installed these wires himselfIf that is the case he should have made it a point to remove the heat wire and he can then reinstall it when we finished the guttersSame goes for Christmas lights if they happen to be hanging off the guttersThere was NEVER any mention that the old wire was bad or probably bad during the conversation at the job site or with me and ***The conversation at the job was between *** and the wife of this customer*** called me at the time of this discovery and I immediately remedied it*** told Mrs*** “we will return to install a new wire system”I was still on the phone with *** when he told her.If they found any dropped screws or cut off metal it most likely got lost in the leaves and shrubs.The one crew member, Colin who tore the gutters down before the installers got there, took it on himself on his own time and was going to replace the wire*** stopped him stating that the wires had to be feet each and not foot in length Colin reported that requirement to meI then informed the customer (***, via email) that the gutters we tore down were packed solid with leaves and debris and his gutters should be cleaned to times a yearIt is dangerous to have a heat wire system in clogged gutters for reasons1-if they forget to turn the wires off and leaves are dry they can start fire2-If you have ice dams and turn the heat on and the clogged gutters will force the water into the home from the overhangs. I offered *** (the customer) a cost of 5% BELOW our wholesale pricing AND our material and labor cost for reinstalling this DYI system, off the price if he desired to solve the cleaning and ice issuesHe chose not to and we preceded with the new EZ heat DYI systemI did enforce a disclaimer that we hold no responsibility of the systems functionIt took a while for him to approve thatAs a customer courtesy, we covered all the material and labor cost and provided a brand new EZ heat wire systemBut before we did I offered the customer an optionIt is no scam of which he expressedIt was a permanent solution to both the leaves and ice problems.After we put the new wire system up the customer complained that it was not roof wire but a plumbing wireI proved that wrong with my order confermation of “roof/gutter heatHe emailed back times stating that I provided no proof it was gutter wire.The customer sent me a picture stating that the new wire was installed wrongThis picture also showed the gutters already filling up with leavesHe sent a diagram of the instructionsI explained to him that the horizontal wire can be lifted up to the loop wire with more bracketsThere were no more shipped in the boxes of the new wireHe wants the gutters for freeThat is what he requested of meWe were contracted for $to install new guttersHe said he is happy with the guttersWe paid over $for new wire that was NOT part of any contract yet we suffered the expense as a customer service, plus the labor to reinstallWe over delivered what our contract called outI would be glad add the needed clips to raise all the horizontal wire in the gutter to the bottom of the loop that is on the roof
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.The wires were discussed in the meeting with there sales person, who insured me this would not be a problem to leave them in place and that this was a common thing.The wires were only a year old I had just installed them. I have spent my time and money now to fix these issues I would like to be compensated for that.They offered a 5 percent discount on their on system for an extra cost of $4000 dollars, no real discount or help to me.I would like some type of refund for all the time I have had to deal with this.The owner refuses to admit the wires are installed correctly, per the manufacturer's instructions. Even after showing him pictures of my gutters and the manufactures diagram.I also asked for the receipt for the new wire installed which he said he would provide but only sent me a link to his amazon account which I cannot access.This has nothing to do with leafs in the gutter, this is about the deicing wires, i'm not sure why he keeps saying that.I don not want his company back at my house. There workers are very mad at me because I have complained, and if they are forced to work without pay I understand why.Also if he is making an employee work for his company on his own time, that is a labor law violation.
Regards,
[redacted]
[redacted] *** Revdex.com response 10/26/16We had NO obligation in our contract for any heat wire systemIt not listed or mentioned in the contractAll agreements must be in writing (see attached contract line 20)The wire had to be removed during the tear off of the gutters that were contracted.The customer told me, when this issue evolved, that he originally installed these wires himselfIf that is the case he should have made it a point to remove the heat wire and he can then reinstall it when we finished the guttersSame goes for Christmas lights if they happen to be hanging off the guttersThere was NEVER any mention that the old wire was bad or probably bad during the conversation at the job site or with me and [redacted] The conversation at the job was between [redacted] and the wife of this customer [redacted] called me at the time of this discovery and I immediately remedied it [redacted] told Mrs [redacted] “we will return to install a new wire system”I was still on the phone with [redacted] when he told her.If they found any dropped screws or cut off metal it most likely got lost in the leaves and shrubs.The one crew member, Colin who tore the gutters down before the installers got there, took it on himself on his own time and was going to replace the wire [redacted] stopped him stating that the wires had to be feet each and not foot in length Colin reported that requirement to meI then informed the customer ( [redacted] , via email) that the gutters we tore down were packed solid with leaves and debris and his gutters should be cleaned to times a yearIt is dangerous to have a heat wire system in clogged gutters for reasons1-if they forget to turn the wires off and leaves are dry they can start fire2-If you have ice dams and turn the heat on and the clogged gutters will force the water into the home from the overhangsI offered [redacted] (the customer) a cost of 5% BELOW our wholesale pricing AND our material and labor cost for reinstalling this DYI system, off the price if he desired to solve the cleaning and ice issuesHe chose not to and we preceded with the new EZ heat DYI systemI did enforce a disclaimer that we hold no responsibility of the systems functionIt took a while for him to approve thatAs a customer courtesy, we covered all the material and labor cost and provided a brand new EZ heat wire systemBut before we did I offered the customer an optionIt is no scam of which he expressedIt was a permanent solution to both the leaves and ice problems.After we put the new wire system up the customer complained that it was not roof wire but a plumbing wireI proved that wrong with my order confermation of “roof/gutter heatHe emailed back times stating that I provided no proof it was gutter wire.The customer sent me a picture stating that the new wire was installed wrongThis picture also showed the gutters already filling up with leavesHe sent a diagram of the instructionsI explained to him that the horizontal wire can be lifted up to the loop wire with more bracketsThere were no more shipped in the boxes of the new wireHe wants the gutters for freeThat is what he requested of meWe were contracted for $to install new guttersHe said he is happy with the guttersWe paid over $for new wire that was NOT part of any contract yet we suffered the expense as a customer service, plus the labor to reinstallWe over delivered what our contract called outI would be glad add the needed clips to raise all the horizontal wire in the gutter to the bottom of the loop that is on the roof
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.The wires were discussed in the meeting with there sales person, who insured me this would not be a problem to leave them in place and that this was a common thing.The wires were only a year old I had just installed themI have spent my time and money now to fix these issues I would like to be compensated for that.They offered a percent discount on their on system for an extra cost of $dollars, no real discount or help to me.I would like some type of refund for all the time I have had to deal with this.The owner refuses to admit the wires are installed correctly, per the manufacturer's instructions Even after showing him pictures of my gutters and the manufactures diagram.I also asked for the receipt for the new wire installed which he said he would provide but only sent me a link to his amazon account which I cannot access.This has nothing to do with leafs in the gutter, this is about the deicing wires, i'm not sure why he keeps saying that.I don not want his company back at my house There workers are very mad at me because I have complained, and if they are forced to work without pay I understand why.Also if he is making an employee work for his company on his own time, that is a labor law violation Regards, [redacted]
*** *** *** Revdex.com response 10/26/16We had NO obligation
in our contract for any heat wire systemIt not listed or mentioned in the contractAll agreements must be in writing (see attached contract line 20)The wire had to be removed during the tear off of the gutters that were contracted.The customer told me, when this issue evolved, that he originally installed these wires himselfIf that is the case he should have made it a point to remove the heat wire and he can then reinstall it when we finished the guttersSame goes for Christmas lights if they happen to be hanging off the guttersThere was NEVER any mention that the old wire was bad or probably bad during the conversation at the job site or with me and ***The conversation at the job was between *** and the wife of this customer*** called me at the time of this discovery and I immediately remedied it*** told Mrs*** “we will return to install a new wire system”I was still on the phone with *** when he told her.If they found any dropped screws or cut off metal it most likely got lost in the leaves and shrubs.The one crew member, Colin who tore the gutters down before the installers got there, took it on himself on his own time and was going to replace the wire*** stopped him stating that the wires had to be feet each and not foot in length Colin reported that requirement to meI then informed the customer (***, via email) that the gutters we tore down were packed solid with leaves and debris and his gutters should be cleaned to times a yearIt is dangerous to have a heat wire system in clogged gutters for reasons1-if they forget to turn the wires off and leaves are dry they can start fire2-If you have ice dams and turn the heat on and the clogged gutters will force the water into the home from the overhangs. I offered *** (the customer) a cost of 5% BELOW our wholesale pricing AND our material and labor cost for reinstalling this DYI system, off the price if he desired to solve the cleaning and ice issuesHe chose not to and we preceded with the new EZ heat DYI systemI did enforce a disclaimer that we hold no responsibility of the systems functionIt took a while for him to approve thatAs a customer courtesy, we covered all the material and labor cost and provided a brand new EZ heat wire systemBut before we did I offered the customer an optionIt is no scam of which he expressedIt was a permanent solution to both the leaves and ice problems.After we put the new wire system up the customer complained that it was not roof wire but a plumbing wireI proved that wrong with my order confermation of “roof/gutter heatHe emailed back times stating that I provided no proof it was gutter wire.The customer sent me a picture stating that the new wire was installed wrongThis picture also showed the gutters already filling up with leavesHe sent a diagram of the instructionsI explained to him that the horizontal wire can be lifted up to the loop wire with more bracketsThere were no more shipped in the boxes of the new wireHe wants the gutters for freeThat is what he requested of meWe were contracted for $to install new guttersHe said he is happy with the guttersWe paid over $for new wire that was NOT part of any contract yet we suffered the expense as a customer service, plus the labor to reinstallWe over delivered what our contract called outI would be glad add the needed clips to raise all the horizontal wire in the gutter to the bottom of the loop that is on the roof
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.The wires were discussed in the meeting with there sales person, who insured me this would not be a problem to leave them in place and that this was a common thing.The wires were only a year old I had just installed them. I have spent my time and money now to fix these issues I would like to be compensated for that.They offered a 5 percent discount on their on system for an extra cost of $4000 dollars, no real discount or help to me.I would like some type of refund for all the time I have had to deal with this.The owner refuses to admit the wires are installed correctly, per the manufacturer's instructions. Even after showing him pictures of my gutters and the manufactures diagram.I also asked for the receipt for the new wire installed which he said he would provide but only sent me a link to his amazon account which I cannot access.This has nothing to do with leafs in the gutter, this is about the deicing wires, i'm not sure why he keeps saying that.I don not want his company back at my house. There workers are very mad at me because I have complained, and if they are forced to work without pay I understand why.Also if he is making an employee work for his company on his own time, that is a labor law violation.
Regards,
[redacted]