Note Servicing Center

The details of the complaint are correct, the borrower did payoff the loan in May of and there was an overage of $ I have spoken with the head of operations in our office and have found the gap in our procedures, which allowed for this oversight We have updated our procedures to close this gap and ensure borrowers receive refunds of any overages in payoffs within days of receipt of payoff We have issued a refund to the borrower in the amount of $and will be mail the overage to the borrower’s address on the complaint, which is different than the address we have on file We have contacted the borrower at the new phone number and let them know we were going to overnight the refund to them, however they told us it was fine to mail the refund