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Notebook Avenue

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Reviews Notebook Avenue

Notebook Avenue Reviews (6)

Hi there!The unit has been with the customer for more than months already and we have extended the warranty previously.That is the best offer we can give a free repair but customer will be responsible for the shipping and if there is need for a hardware replacement.It is up to him and we did our best alreadyThe unit was delivered in excellent condition but he did something to messed it up and we replaced it and gave all the support that he needs.Now we are extending it again to repair it for freeWe can not replace it cause we no longer have the same unit available.Just let us know if he accepts our offer.Thank you!

On September 9, 2015, *** *** bought a Dell Ewith Intel i7-2640M Dual Core 2.8Ghz 4GB Memory 500GB Hard Drive and Windows 7, refurbished unit and comes with days warrantyUnit was ship on the same day and was delivered on Sep15, November 11, customer complained that the
backlight has been defective after he installed Windows We gave him an RMA and provided a return shipping labelAfter a week we received a follcall from them and only to find out that the package was lost during shippingApparently after a series of follfrom the courier and before we file a claim the package was found in Phoenix, AZThe unit to be returned was received December 30, Our Tech checked the laptop and found out the motherboard was defective and not repairable so we sent him a replacement unit with a more expansive and upgraded quad core processor i7-2720QM at no additional cost to the customer, which was shipped Jan 4, Upon receiving the unit after a week customer complained that the graphics is slow for his gamesWe explained to the customer that the particular laptop he bought is not intended for gamingHowever, in order to satisfy the customer we sent him another replacement laptop with same specs he initially bought, i7-2640M 2.8Ghz and Nvidia graphics to provide him little better video experienceWe shipped the replacement at our cost together with a return shipping label to ship the other laptop back to usAfter a week we tried to folland ask if he already ship the laptop that is supposed to be returnedHe said that he opened the laptops and got the iprocessor swapped by himself since this time he decided to keep iquad core processor and return us the idual core i7-2640M dual core processorHe also asked us if he can keep the 2nd battery also which was supposed to be sent back to us with the returned laptopJust to make him happy we did not object to CPU swapping and even let him keep the 2nd batteryAll case was closed to customer complete satisfaction by Feb 12, with no shipping cost to customerWe did all we could to satisfy the customer and take care of his problems even after the initial days warranty periodWe even let him swap the processor by himself and keep the 2nd batteryOn Feb 12th everything was resolved up to complete satisfaction of the customerAfter that we never received any communication from him until we got a call from Revdex.comOur return policy is within days of purchase and our warranty is days for taking care of any defectsThe days warranty on the customer’s purchase ended on Dec 15, but since the unit was lost by *** when sent to us for repairs and time it took for shipping back and forth we extended it an additional days which also ended on March 15, Currently this purchase is not entitled for a return or a free warranty repairHowever, since Revdex.com contacted us, so in good faith we can repair the unit if there is an issue and we will waive all labor costs provided the customer pays for both way shipping and the parts used to repair at fair market valueThe customer may contact us anytime between 10AM to 4PM Pacific Time Monday to Friday at 714-549-to arrange the repair

Hi there!
The unit has been with the customer for more than months already and we have extended the warranty previouslyThat is the best offer we can give a free repair but customer will be responsible for the shipping and if there is need for a hardware replacementIt is up to him and we did our best alreadyThe unit was delivered in excellent condition but he did something to messed it up and we replaced it and gave all the support that he needsNow we are extending it again to repair it for freeWe can not replace it cause we no longer have the same unit availableJust let us know if he accepts our offerThank you!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[I gave them a call back, and despite the all of the troubles I have received from Notebook, they have decided not to give me what I had first payed for. they wish to help in a way my parents and I find pointless. which is risking repeating the process of a downgrade of computer specs, and we would still have to pay for the "repairs". and another reason is because the man who made the repairs said he repaired it and tested everything, but forgot to install speakers, and a wifi chip. im not risking it again with this company based on their customer care.]
Regards,
[redacted]

Hi there!The unit has been with the customer for more than 3 months already and we have extended the warranty previously.That is the best offer we can give a free repair but customer will be responsible for the shipping and if there is need for a hardware replacement.It is up to him and we did our best already. The unit was delivered in excellent condition but he did something to messed it up and we replaced it and gave all the support that he needs.Now we are extending it again to repair it for free. We can not replace it cause we no longer have the same unit available.Just let us know if he accepts our offer.Thank you!

On September 9, 2015, [redacted] bought a Dell E6420 with Intel i7-2640M Dual Core 2.8Ghz 4GB Memory 500GB Hard Drive and Windows 7, refurbished unit and comes with 90 days warranty. Unit was ship on the same day and was delivered on Sep. 15, 2015. November...

11, 2015 customer complained that the backlight has been defective after he installed Windows 10. We gave him an RMA and provided a return shipping label. After a week we received a follow-up call from them and only to find out that the package was lost during shipping. Apparently after a series of follow-up from the courier and before we file a claim the package was found in Phoenix, AZ. The unit to be returned was received December 30, 2015. Our Tech checked the laptop and found out the motherboard was defective and not repairable so we sent him a replacement unit with a more expansive and upgraded quad core processor i7-2720QM at no additional cost to the customer, which was shipped Jan 4, 2016. Upon receiving the unit after a week customer complained that the graphics is slow for his games. We explained to the customer that the particular laptop he bought is not intended for gaming. However, in order to satisfy the customer we sent him another replacement laptop with same specs he initially bought, i7-2640M 2.8Ghz and Nvidia graphics to provide him little better video experience. We shipped the replacement at our cost together with a return shipping label to ship the other laptop back to us. After a week we tried to follow-up and ask if he already ship the laptop that is supposed to be returned. He said that he opened the 2 laptops and got the i7 processor swapped by himself since this time he decided to keep i7 quad core processor and return us the i7 dual core i7-2640M dual core processor. He also asked us if he can keep the 2nd battery also which was supposed to be sent back to us with the returned laptop. Just to make him happy we did not object to CPU swapping and even let him keep the 2nd battery. All case was closed to customer complete satisfaction by Feb 12, 2016 with no shipping cost to customer. We did all we could to satisfy the customer and take care of his problems even after the initial 90 days warranty period. We even let him swap the processor by himself and keep the 2nd battery. On Feb 12th everything was resolved up to complete satisfaction of the customer. After that we never received any communication from him until we got a call from Revdex.com. Our return policy is within 30 days of purchase and our warranty is 90 days for taking care of any defects. The 90 days warranty on the customer’s purchase ended on Dec 15, 2015 but since the unit was lost by [redacted] when sent to us for repairs and time it took for shipping back and forth we extended it an additional 90 days which also ended on March 15, 2016. Currently this purchase is not entitled for a return or a free warranty repair. However, since Revdex.com contacted us, so in good faith we can repair the unit if there is an issue and we will waive all labor costs provided the customer pays for both way shipping and the parts used to repair at fair market value. The customer may contact us anytime between 10AM to 4PM Pacific Time Monday to Friday at 714-549-0700 to arrange the repair.

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Address: Anaheim, California, United States, 92807

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