Notebooks For Students

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I was misquoted in NFS's most recent statement Their statement reads:"She goes on to say she may need a faster laptop"When in fact my exact words were: "...I will be shipping the laptop back in the next day or twoWhat does that mean 'apply the exchange as a full credit if I upgrade'? I'm definitely going to upgrade to a faster computer but depending on price, I might be looking elsewhere." (12/30/@ 11:08pm) I then emailed: "Also checking to see if the previous shipping label is still good?" (01/04/16) In regards to me returning the laptop with their knowing I'm definitely going to upgradeNFS replied in email : "Yes"(01/04/16) I was told over the phone that the remaining balance was charged to my account because "NFS has to break even as a nonprofit" If NFS has the power to waive fees, and does so, they should have the power to relinquish the fees kept from me knowing that the their merchandise was given to me with more than one major errorI would also like to request further investigation into the final report of the laptop's conditionIf the laptop had no hardware issues (it did: the cursor's wiring malfunctioning made any use of the mouse and keyboard very difficult to use, and the battery -hardware- was at very low performance) I would have no reason to email NFS immediately addressing these issues, return it, and spend a large amount of time on resolving the issueI made it clear on more than one occasion that this was not an exchange, I asked if the exchange label was still good for a return, and I was told that I would receive a full refund after explaining my caseFurthermore, one review on a [redacted] page has nothing to do with this case and neither does NFS pricing comparing to other companiesI too have a record of not filing complaints but this is a special circumstance that required my action because I was told I would receive a full refund for NFS sending me a very faulty laptop [redacted]

Tell us why hereNFS representatives did not ask for the customer’s order number during phone and email communications during November and DecemberBased on the conversation with the customer, NFS representatives most likely said the laptop would be out shortly, as replacing a keyboard is a quick repairThe representatives did not check the order number with the customer and the service database, and so the customer’s laptop remained unidentifiedThis was our mistakeThe customer stated that the instruction form was not attached with the original service emailNFS has attached a screen shot of the original service email showing the instruction form and pre-paid return label attachedNFS has also attached the cashed rebate check and the UPS tracking confirmation (signature required) showing that the laptop was delivered to the customerThe check was cashed on 2/6/and the laptop was delivered on 2/6/18, weeks prior to the customer’s comment aboveNSF asked the customer to contact our office to make arrangements for a returnThe customer has not contacted NFS, the customer cashed the rebate check and kept the laptop for weeks, so the matter was considered closedNFS will send an email to the customer with a prepaid UPS shipping label to return the laptops and accessoriesOnce received and reviewed by the NFS Lab, a refund will be processed

Either exchange or refund does not matter in this caseNFS accepted the laptop for refund as soon as it was clear that is what [redacted] wished to do NFS most likely did state on the phone that there would be a full refund if the laptop was returned within the time frame allotted by the return policy and that the laptop experienced hardware or cosmetic failure The laptop was not returned within the timeframe of the return policy [redacted] had the laptop in her possession for daysNFS sent a prepaid UPS shipping label on 12/15/and [redacted] sat on it for weeksAt this point NFS is not required to even accept the unit for return The laptop did not have hardware or cosmetic issuesThe laptop was inspected and tested when it came inThere were no hardware issues and cosmetically the unit was well within standards [redacted] reported a problem with the card readerThe hardware checked out fineThere may have been a software (driver) issueUnlike every other online laptop retailer in the nation, we fix driver issues for free during the first yearAlso it is possible that the laptop was updating Windows Whenever you first activate / turn on a new laptop the Windows operating system often has updatesThis may cause a laptop to respond slowly until the update is installed NFS has already provided a very low return fee of 6%To decrease the fee any further for a laptop return, which was accepted outside of policy on two points, would not be fair to the students, schools and homeschool families who have purchased from NFS NFS will not increase the refund As for the statement about NFS being required to break even every yearThis is trueAs a nonprofit we do not have a profit margin to tap when neededThis fact is prominently communicated on our website in two different locations The Return and must break even at the end of each school year, we strictly adhere to the return policies The About NFS The program mission is based on four principles: 4) To create a program simply to beak even after each school year, NFS is a nonprofit and we do not generate profit at the student's expense

On 10/17/ [redacted] purchased a laptop from NFS for $This laptop is backed by a 1-year full warranty and 3-year extended limited warrantyOn 10/15/NFS had the laptop returned for serviceThis is years from the purchase date and is covered under the 3-year extended portion of the warrantyIn this case, the student pays the wholesale cost of the replacement part.When the laptop arrived it was determined that the motherboard was defectiveNFS replaced the motherboardThe cost to [redacted] was $The industry average to replace a motherboard on this model is $The laptop was returned fully functional in November.The laptop was returned for service again on 1/4/The laptop was found to be infected with viruses and had a broken power jack (accidental damage)Knowing that [redacted] was financially stressed, NFS offered to replace the laptop with a newer model at NO costThis had to be approved by the NFS Board, and was approvedThe replacement laptop was shipped on 1/29/(prior to NFS becoming aware of this complaint)[redacted] received a total of $in computer products and services (laptops and a motherboard replacement) from NFS for a cost of $Maintaining a classroom ready laptop in the home can be costlyNFS does everything we can to assist students and familiesWe offer the only 4-year warranty in existence and it saves students and families throughout the United States thousands of dollars each year

On 10/17/ [redacted] purchased a laptop from NFS for $This laptop is backed by a 1-year full warranty and 3-year extended limited warrantyOn 10/15/NFS had the laptop returned for serviceThis is years from the purchase date and is covered under the 3-year extended portion of the warrantyIn this case, the student pays the wholesale cost of the replacement part.When the laptop arrived it was determined that the motherboard was defectiveNFS replaced the motherboardThe cost to [redacted] was $The industry average to replace a motherboard on this model is $The laptop was returned fully functional in NovemberThe laptop was returned for service again on 1/4/The laptop was found to be infected with viruses and had a broken power jack (accidental damage)Knowing that [redacted] was financially stressed, NFS offered to replace the laptop with a newer model at NO costThis had to be approved by the NFS Board, and was approvedThe replacement laptop was shipped on 1/29/(prior to NFS becoming aware of this complaint) [redacted] received a total of $in computer products and services (laptops and a motherboard replacement) from NFS for a cost of $Maintaining a classroom ready laptop in the home can be costlyNFS does everything we can to assist students and familiesWe offer the only 4-year warranty in existence and it saves students and families throughout the United States thousands of dollars each year

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I was misquoted in NFS's most recent statementTheir statement reads:"She goes on to say she may need a faster laptop"When in fact my exact words were: "...I will be shipping the laptop back in the next day or twoWhat does that mean 'apply the exchange as a full credit if I upgrade'? I'm definitely going to upgrade to a faster computer but depending on price, I might be looking elsewhere." (12/30/@ 11:08pm)I then emailed: "Also checking to see if the previous shipping label is still good?" (01/04/16) In regards to me returning the laptop with their knowing I'm definitely going to upgrade.NFS replied in email : "Yes"(01/04/16)I was told over the phone that the remaining balance was charged to my account because "NFS has to break even as a nonprofit" If NFS has the power to waive fees, and does so, they should have the power to relinquish the fees kept from me knowing that the their merchandise was given to me with more than one major errorI would also like to request further investigation into the final report of the laptop's conditionIf the laptop had no hardware issues (it did: the cursor's wiring malfunctioning made any use of the mouse and keyboard very difficult to use, and the battery -hardware- was at very low performance) I would have no reason to email NFS immediately addressing these issues, return it, and spend a large amount of time on resolving the issue.I made it clear on more than one occasion that this was not an exchange, I asked if the exchange label was still good for a return, and I was told that I would receive a full refund after explaining my case.Furthermore, one review on a [redacted] page has nothing to do with this case and neither does NFS pricing comparing to other companiesI too have a record of not filing complaints but this is a special circumstance that required my action because I was told I would receive a full refund for NFS sending me a very faulty laptop [redacted]

Either exchange or refund does not matter in this caseNFS
accepted the laptop for refund as soon as it was clear that is what ***
wished to do
NFS most likely did state on the phone that there would be a
full refund if the laptop was returned within the time frame allotted by the
return policy and that the laptop experienced hardware or cosmetic failure
The laptop was not returned within the timeframe of the
return policy*** had the laptop in her possession for daysNFS sent a
prepaid UPS shipping label on 12/15/and *** sat on it for weeksAt
this point NFS is not required to even accept the unit for return
The laptop did not have hardware or cosmetic issuesThe
laptop was inspected and tested when it came inThere were no hardware issues
and cosmetically the unit was well within standards. *** reported a problem with the card readerThe hardware
checked out fineThere may have been a software (driver) issueUnlike every
other online laptop retailer in the nation, we fix driver issues for free
during the first yearAlso it is possible that the laptop was updating Windows
Whenever you first activate / turn on a new laptop the Windows operating
system often has updatesThis may cause a laptop to respond slowly until the update
is installed
NFS has already provided a very low return fee of 6%To
decrease the fee any further for a laptop return, which was accepted outside of
policy on two points, would not be fair to the students, schools and homeschool
families who have purchased from NFS
NFS will not increase the refund
As for the statement about NFS being required to break even
every yearThis is trueAs a nonprofit we do not have a profit margin to tap
when neededThis fact is prominently communicated on our website in two
different locations
The Return Page:
Due to the return fees, please be sure that your order is
the correct laptop for youAnd that by purchasing it you do not place yourself
in financial stressBecause NFS operates without a profit margin and must
break even at the end of each school year, we strictly adhere to the return
policies
The About NFS Page:
The program mission is based on four principles:4) To create a program simply to beak even after each school
year, NFS is a nonprofit and we do not generate profit at the student's
expense

NFS apologizes to our customer, as there were issues with our operation that had a negative effect on customer service for their order. When NFS emails a prepaid shipping label to send a laptop back for service we included the label and a formOn the form the customer is asked to fill in
their order numberNFS also includes an invoice number on the shipping labelThis is to assure that we can properly track the laptop when it arrives for serviceFor this service, the customer entered the order number incorrectly on the formBy the time the error was found, the shipping label/box with the invoice number was already discardedSo we could not identify whom the laptop belonged toDiscarding the invoice number prior to checking that all the information on the service form was correct was our mistakeOn the phone call in November the representative, based on the conversation, most likely said the laptop would be out shortly, as replacing a keyboard is a quick repairThe representative did not check the order number with the customer and the service database, and so the laptop remained unidentifiedThis was our mistakeOn the phone call in January this check was made and NFS was able to identify whom the laptop belonged toThe laptop was repaired and shipped back to the customer (UPS: ***). NFS offers a $rebate on several laptop models for homeschool familiesThe rebates are refunded directly back to the cardAs NFS has to manually check each order’s homeschool documentation, it takes up to days to process the rebatesIn October, NFS was made aware the card company was assessing a $fee for every $rebateSo we had to unexpectedly change to manual checksThis occurred right at the Christmas sales rush and has created additional delaysDocumentation verification and check runs are still in progressThe rebate check for this order has been sentIf the customer wishes a refund from NFS, please email us at [email protected] to make arrangementsThank you, NFS

NFS sold the laptop to our customer on 7/25/The laptop was returned on 10/10/for warranty serviceThis is two and one half months after the purchase date. NFS found that the laptop latch was brokenNFS inquired as to how the laptop was damaged and our customer demanded a refund
Our policy is not to give a refund on a laptop that has been damaged while in possession of the customerThe issue was passed up to the NFS Board for an “out of policy “ return approvalThe return was approved and a refund was made on 12/09/The customer continued to contact NFS after the refund was completed and insisted that the refund was not madeThe cashed return payment check with the 12/09/date has been uploaded to the Revdex.comThank you, NFSTell us why here

I would like to review NFS Customer Support ServicesContact information:800-991-*** toll free number on all receipts and pages of the websiteFrom July 15th through September 30th, NFS experiences heavy call volumeOur voice mail requests students/families to leave a message to be returned
within day [email protected] on all receipts and the [email protected] on the websiteWarranty:30-day returnFull refund if return is due to hardware failure or a mistake in order fulfillment. LAPTOPS MUST BE RETURNED PRIOR TO COMPLETING A REFUNDFree 1-year full warranty and Free additional 3-year limited warrantyThe only such warranty in the nation.***:NFS does not monitor our *** pageOn average, we receive over comments/likes/shares per dayWay to many to be monitored by our staff.First contact with Ms*** ***: September 21, 2016Ms*** *** purchased a laptop from NFS on 4/4/*** contacted NFS on September 21, through the info email address and our 1-lineThis was here first contact with NFS and is months after the purchase dateOur representative explained the 30-day return policy and the 4-year warrantyShe expressed a wish for a full refundOnly the NFS Board can approve a refund at this late dateThe Board meets twice monthly on Tuesday evening and the request was passed to them for approvalThe Board has required that the laptop be returned and checked by the NFS service lab prior to a decisionNFS emailed a prepaid UPS label to *** on 9/29/with instructions to send the laptop backAs of today 10/5/the laptop has not been dropped off at a shipping location to be returned to NFSNFS cannot proceed without the laptop being returned

On 11/21/*** purchased a laptop from NFSThe laptop
arrived on 11/28/*** contacted NFS by email on 11/concerning issues
with the SD card-readerThis was when the office was closed for the
Thanksgiving holidayNFS contacted *** by email on 11/30/15, the
first
business day after the holidayNFS gave her suggestions to repair the
card-reader at home as she requestedAs a software issue, there are many
possibilities for the reader not working.
On 12/4/*** contacted NFS by email stating that she
needed to get the laptop fixedOn 12/5/NFS contact *** twice by email
The first email stated (Quote) “I will email a return-shipping label later
todayPlease send the laptop back for an exchangeAs you are located in
California, this will only take a few days.” The second email was titled
“Laptop Service Shipping EXCHANGE”A return-shipping label was attached
and the text clearly explained the exchange process
On 12/15/*** contacted NFS by email (this is days
after our last email)In this email she stated (quote), “When I ship it back should I return everything just the way
it came? Or just the laptop to fix it?” She goes on that she may need a faster
laptopOn 12/17/NFS replied by email “For an exchange you will need to ship
everything back.”
ON 12/30/*** contacted NFS
by email (this is days after our last email)In this email she requested a
return saying the laptop was too slow for her needsShe did not ship the
laptop back until 1/7/16. NOTE: This is
days from the date it was delivered to her by UPS
NFS has a return policyNFS
granted *** an exception to return the laptop after daysNFS has never
forced a student to keep a laptop if the laptop is not damagedWe have granted
returns months after the purchase dateIt would be difficult to find another
online laptop seller that would accept a return after days
NFS reviewed the laptop and found
that there are no cosmetic or hardware issues with the laptopIn this case,
where a laptop is returned at the discretion of the customer, there are return
feesIn ***’s return they came to 6% (we waved several items to reduce her
fee)This is 1/the fee that is charged by any other online laptop retailer
in the nationThis includes ***, ***, *** sellers, etc
*** has also challenged the
condition of our laptop and our customer serviceOur only response can be
these actual comments from our *** page; (1) "The laptop arrived
yesterdayAlthough I did not turn it on, it looks brand new! Thank you for
this great programWe would have never been able to afford a decent laptop for
him." *** *from *** *** ** (2) "Again, thank youI am
thrilled with the product and the service." *** ** from *** **

Since filing the complaints with the Revdex.com, the company has indeed sent both the rebate checks and returned the laptop However, the laptop keyboard is still not working Thus, only still leaving us with one working laptop We would be more than willing to return the laptop in return for another quarantedd working one We do want not “issues” with this company We simply are a small school that wanted what we had purchased Unfortunately, it took for us to file the complaint to get it We will continue our business with them if they can agree to replacing the laptop and following up with future warranty needs as stated in the original agreeement. Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

On 11/21/*** purchased a laptop from NFSThe laptop
arrived on 11/28/*** contacted NFS by email on 11/concerning issues
with the SD card-readerThis was when the office was closed for the
Thanksgiving holidayNFS contacted *** by email on 11/30/15, the first
business day
after the holidayNFS gave her suggestions to repair the
card-reader at home as she requestedAs a software issue, there are many
possibilities for the reader not working.
On 12/4/*** contacted NFS by email stating that she
needed to get the laptop fixedOn 12/5/NFS contact *** twice by email
The first email stated (Quote) “I will email a return-shipping label later
todayPlease send the laptop back for an exchangeAs you are located in
California, this will only take a few days.” The second email was titled
“Laptop Service Shipping EXCHANGE”A return-shipping label was attached
and the text clearly explained the exchange process.
On 12/15/*** contacted NFS by email (this is days
after our last email)In this email she stated (quote), “When I ship it back should I return everything just the way
it came? Or just the laptop to fix it?” She goes on that she may need a faster
laptopOn 12/17/NFS replied by email “For an exchange you will need to ship
everything back.”
ON 12/30/*** contacted NFS
by email (this is days after our last email)In this email she requested a
return saying the laptop was too slow for her needsShe did not ship the
laptop back until 1/7/16. NOTE: This is
days from the date it was delivered to her by UPS.
NFS has a return policyNFS
granted *** an exception to return the laptop after daysNFS has never
forced a student to keep a laptop if the laptop is not damagedWe have granted
returns months after the purchase dateIt would be difficult to find another
online laptop seller that would accept a return after days
NFS reviewed the laptop and found
that there are no cosmetic or hardware issues with the laptopIn this case,
where a laptop is returned at the discretion of the customer, there are return
feesIn ***’s return they came to 6% (we waved several items to reduce her
fee)This is 1/the fee that is charged by any other online laptop retailer
in the nationThis includes ***, ***, *** sellers, etc
*** has also challenged the
condition of our laptop and our customer serviceOur only response can be
these actual comments from our *** page; (1) "The laptop arrived
yesterdayAlthough I did not turn it on, it looks brand new! Thank you for
this great programWe would have never been able to afford a decent laptop for
him." *** *from *** *** ** (2) "Again, thank youI am
thrilled with the product and the service." *** ** from *** **

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I will send the laptop back, but I do want a full refundI contacted you more than the date you listed, emails, phone calls to which were returned, and where I did get to speak to someone who was not helpful with this matterI would like the refund so that I can purchase a computer that will not have issues after a handful of times using it and who's customer service is betterWe purchased this to use this school year (August-May) and it worked for a couple days before it wouldn't work at all
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I will send the laptop back, but I do want a full refund. I contacted you more than the date you listed, 12 emails, 5 phone calls to which 0 were returned, and 1 where I did get to speak to someone who was not helpful with this matter. I would like the refund so that I can purchase a computer that will not have issues after a handful of times using it and who's customer service is better. We purchased this to use this school year (August-May) and it worked for a couple days before it wouldn't work at all.
Regards,
[redacted]

Tell us why here... NFS representatives did not ask for the customer’s order number during phone and email communications during November and December. Based on the conversation with the customer, NFS representatives most likely said the laptop would be out shortly, as replacing a keyboard is a quick repair. The representatives did not check the order number with the customer and the service database, and so the customer’s laptop remained unidentified. This was our mistake. The customer stated that the instruction form was not attached with the original service email. NFS has attached a screen shot of the original service email showing the instruction form and pre-paid return label attached. NFS has also attached the cashed rebate check and the UPS tracking confirmation (signature required) showing that the laptop was delivered to the customer. The check was cashed on 2/6/18 and the laptop was delivered on 2/6/18, 3 weeks prior to the customer’s comment above. NSF asked the customer to contact our office to make arrangements for a return. The customer has not contacted NFS, the customer cashed the rebate check and kept the laptop for 3 weeks, so the matter was considered closed. NFS will send an email to the customer with a prepaid UPS shipping label to return the 2 laptops and accessories. Once received and reviewed by the NFS Lab, a refund will be processed.

Either exchange or refund does not matter in this case. NFS
accepted the laptop for refund as soon as it was clear that is what [redacted]
wished to do.
NFS most likely did state on the phone that there would be a
full refund if the laptop was returned within the time frame allotted by the
return policy and that the laptop experienced hardware or cosmetic failure.
The laptop was not returned within the timeframe of the
return policy. [redacted] had the laptop in her possession for 40 days. NFS sent a
prepaid UPS shipping label on 12/15/15 and [redacted] sat on it for 3 weeks. At
this point NFS is not required to even accept the unit for return.
The laptop did not have hardware or cosmetic issues. The
laptop was inspected and tested when it came in. There were no hardware issues
and cosmetically the unit was well within standards.  [redacted] reported a problem with the card reader. The hardware
checked out fine. There may have been a software (driver) issue. Unlike every
other online laptop retailer in the nation, we fix driver issues for free
during the first year. Also it is possible that the laptop was updating Windows
7. Whenever you first activate / turn on a new laptop the Windows operating
system often has updates. This may cause a laptop to respond slowly until the update
is installed.
NFS has already provided a very low return fee of 6%. To
decrease the fee any further for a laptop return, which was accepted outside of
policy on two points, would not be fair to the students, schools and homeschool
families who have purchased from NFS.
 NFS will not increase the refund.
As for the statement about NFS being required to break even
every year. This is true. As a nonprofit we do not have a profit margin to tap
when needed. This fact is prominently communicated on our website in two
different locations.
The Return Page:
Due to the return fees, please be sure that your order is
the correct laptop for you. And that by purchasing it you do not place yourself
in financial stress. Because NFS operates without a profit margin and must
break even at the end of each school year, we strictly adhere to the return
policies.
The About NFS Page:
The program mission is based on four principles:
4) To create a program simply to beak even after each school
year, NFS is a nonprofit and we do not generate profit at the student's
expense.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Company’s response is not accurate at all.  All attached response emails from them can show that.  There was NO paperwork to fill out when I returned the laptop therefore I could NOT have entered an incorrect order #.  I printed and included a copy of the email correspondence with our laptop so they would know from whom the laptop was coming from.     The attached emails show that even with my several times contacting them they kept “promising” the laptop was being fixed.  Obviously this was not the case.  The same thing goes with the reimbursement checks.  The reason they gave is just an excuse.  Again, their attached emails show they kept promising us they were being sent out.  ONLY until they were contacted by the Revdex.com did they act at all with getting us the checks or the laptop.  As of today we have received the checks but not the laptop yet.  The main purpose we chose to use this company was because they offered a “no hassle” full 4 yr. warranty on their refurbished laptops.  This obviously is NOT case with this business.  It has been nothing bus a hassle with them.  We do not want to continue our busisness or support a company that conducts themselves like this. 
Regards, 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I was misquoted in NFS's most recent statement. Their statement reads:"She goes on to say she may need a  faster laptop". When in fact my exact words were: "...I will be shipping the laptop back in the next day or two. What does that mean 'apply the exchange as a full credit if I upgrade'? I'm definitely going to upgrade to a faster computer but depending on price, I might be looking elsewhere." (12/30/15 @ 11:08pm)I then emailed: "Also checking to see if the previous shipping label is still good?" (01/04/16) In regards to me returning the laptop with their knowing I'm definitely going to upgrade.NFS replied in email : "Yes". (01/04/16)I was told over the phone that the remaining balance was charged to my account because "NFS has to break even as a nonprofit".
If NFS has the power to waive fees, and does so, they should have the power to relinquish the fees kept from me knowing that the their merchandise was given to me with more than one major error. I would also like to request further investigation into the final report of the laptop's condition. If the laptop had no hardware issues (it did: the cursor's wiring malfunctioning made any use of the mouse and keyboard very difficult to use, and the battery -hardware- was at very low performance) I would have no reason to email NFS immediately addressing these issues, return it, and spend a large amount of time on resolving the issue.I made it clear on more than one occasion that this was not an exchange, I asked if the exchange label was still good for a return, and I was told that I would receive a full refund after explaining my case.Furthermore, one review on a [redacted] page has nothing to do with this case and neither does NFS pricing comparing to other companies. I too have a record of not filing complaints but this is a special circumstance that required my action because I was told I would receive a full refund for NFS sending me a very faulty laptop.
[redacted]

I bought my computer hopeful and excited almost a year ago. Since then I have had numerous problems with it. I sent it in on August 19th of this year and am still without my computer. That's almost three months. If you are looking at this company to buy from I highly discourage it unless you are willing to deal with poor communication and extremely slow processing.