Nothing Bundt Cakes

I am rejecting this response because:I live across the street from portabay autoI see [redacted] everydaySpoke with him on phone this morningHe isn’t out of town [redacted] has given information [redacted] is available at the auto dealership and at home

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Friday September 1:
Client signed documents. The vehicle was not ready for delivery and client was given a loaner vehicle
September 3:
Client was not pulled over because of an outdated temporary permit, the outdated permit was noticed after they were pulled over and a ticket was issued for operating an unregistered vehicle. This vehicle was owned by another Dealer. We contacted the dealer and received authorization from that Dealer to change the date and to sign his initials. All Automobile Dealers have complete insurance coverage on all vehicles. We contacted the Police Department, explained the situation and the ticket was cancelled
September 4: Office closed for Labor Day weekend
September 5:
Power Train warranty was submitted and vehicle got a fresh MVI certificate at a licensed garageClient suggested that the MVI was illegal and car was unsafe to driveWe assured her that the vehicle’s MVI was not illegal
September 19: Client started to call the office several times a day, complaining of wheel bearing noise which she said was supposed to be done before the actual purchaseThis vehicle was purchased through another Dealer, and that Dealer agreed that the rear bearing would be replaced at his expense
September 21:
Calls continued and client demanded the vehicle get a fresh MVITo stop the phone calls, we took the client and the vehicle to another licensed garage, there were no issues foundThe calls continued
October 3:
Received Purchase Order # from other Dealer, ordered the part through our regular supplier and booked the vehicle in to our garage in Porters LakeTo say the garage was in our backyard would give the wrong impression, it is a legal fully functioning bay garage and has been for several years
October 4:
Our supplier sent the wrong part and advised the correct one was on back order for days. We managed to get the part from another supplier, the actual time to remove and install the part was hours. Our garage closes at 5:00pm
Calls continued, this time about engine noise and client demanded vehicle be looked at by the warranty company. Warranty companies do not look at engines before there is an actual problem, once the engine has ceased working, the engine is torn down to determine the reason for failure.
More calls. Had the vehicle towed to a garage of her choice, and it was found that the vehicle needed a fuel pump, the engine was fine. The warranty covers engines and transmissions and does not preform basic general repairs
Finance company contacted us explaining that clients have to continue making payments as agreed and cannot withhold payments because of a fuel pump or any other repairsFinance Company issued a Repossession Form, vehicle was repossessed on January 12th
Client’s calls to the office and the Finance Company consisted of non-stop yelling of profanities, we asked her to call back when she quieted down so we could carry on a way conversation. Yes, we did hang up on this client as did the Finance Company
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PORTABAY AUTO

Good Morning:
 
This will acknowledge receipt of your letter dated January 5th and another dated January 15th, both of which arrived in today’s mail.
 
[redacted] is out of town at this time.
 
In the meantime, I will pull the file, work orders, warranty dates, and submit a...

response asap.
 
Regards,
 
[redacted]
Accounting

I am rejecting this response because:I live across the street from portabay auto. I see [redacted] everyday. Spoke with him on phone this morning. He isn’t out of town. [redacted] has given false information. [redacted] is available at the auto dealership and at home.

Initial Business Response /* (1000, 8, 2016/12/23) */
Case # [redacted]
Your letter reached my desk today.
On November 29th, 2016 we entered into a leasing agreement with client. There was a required $[redacted] deposit. Client paid $[redacted] and advised he would have balance within 5...

days. He provided us his driver's license, a copy of insurance coverage which was in his Father's name and assured us his name was also on the policy.
We had a call from client to say vehicle had broken down and needed a timing belt. We instructed client to take vehicle to a reputable garage, have them check it out and provide us with a work order with estimate of repairs. Approximately 3 days later 2 invoices, hand written, were faxed to the office from unknown garage in [redacted] .... Invoice pad was clearly purchased from the $* Store, numbered [redacted] and [redacted]. One for a new engine estimated at $[redacted] + taxes and the second one for $[redacted] + taxes for tow job and labour estimate.
Our lease agreement clearly states vehicles are not permitted to leave the Province of Nova Scotia without written permission. The reason for this clause is to insure that should a vehicle break down we are able to have access to the vehicle and have repairs done by one of our many associates throughout Nova Scotia.
A request for confirmation of insurance was refaxed to the broker. Insurance company advised they could not make changes to the policy until they received a call from client's Father. December 8th, insurance company advised that they had not heard from the Father, and also advised that client's name was not currently on the policy and that his name has never been on the policy.
Client came to the office with his Mother, demanding a refund. Do to the status of our vehicle, we did not refund deposit. Client advised that we did not know who we were dealing with.
Initial Consumer Rebuttal /* (3000, 11, 2017/01/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There was no mention in the lease about leaving the province. The bottom line is this company took [redacted] dollars and left me stranded in the middle of no where and left me without a vehicle.In Fact [redacted] was informed the day I purchased the vehicle I would be making a trip to [redacted] to see my step children. I want my [redacted] dollars back. Te many clearly sold me a lemon and he knew it
Final Consumer Response /* (4200, 22, 2017/01/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Cettianly did not you are mistaken I want my money back for this piece of crap vehicle end of story. Under the lemon if a used vehicle breaks down within 30 days of sale you [redacted] are on the hook for it. Now refund my money as you and this piece of [redacted] vehicle have already cost me [redacted]. Its clear you have no intention of doing such. I will give the bb one more exchange to solve this before I take legal action and it wont be just for the [redacted] that I can assure you
Final Business Response /* (4000, 20, 2017/01/25) */
Confirming receipt of January 18th letter ...

That is correct, I personally drove the vehicle to the valley several times without any problems.
I do not recall any conversation about hauling around snow blowers around on a trailer.

When you contacted us about the vehicle breaking down, we requested that you to take it to a reputable
garage. There is a Powertrain warranty on the vehicle, however repairs will only be honored if they are done
at a reputable (recognized) within the Province of Nova Scotia. You failed to do so.

The office received a call from a concerned party in [redacted] that had prepaid you for seasonal commercial
snow removal in a Seniors complex. When you did not show up, they contacted you and at that time you advised
them that the vehicle had broken down and that you did not have time to get the plow installed anyway. You know
the rest of that story.

Please return the vehicle to the lot and we will return the $[redacted]

[redacted]