The customer was made aware that the second key he was given at delivery was a valet key onlyHowever, to make the customer whole, we will reimburse him the $fee for the spare key and service call
I am rejecting this response because: I believe that one of these companies, either Nourse or *** should compensate me for the money I wasted on gasoline as well as my time *** did respond to an email from me and stated they would send a "small token" but I do not know what that is, nor have I received anything via mail. While Nourse maintains they did not publish the price at $13,I am firm that I did see it advertised as such on their website as well as ***. Also, while they offered me the car at that price, they do not want my trade and know that I cannot afford two far payments on a retiree's budget. I am attempting to attach the ad from *** to this response. Thank you for your assistance
COMPLETE RELEASE In exchange for the payment of $837.39, I release Nourse Family of Dealerships and its officers, employees and agents from all claims and
liabilities, including any financial obligations or otherwise resulting from the issues raised in the Complaint I have filed with the Revdex.com on or about November 10, and assigned ID # *** _______________________________
We had made several attempts to schedule the programming of the second remote for Ms*** Camry. Unfortunately, we have not been able to arrange an appointment time that would work due to our schedule and hers. As we have always agreed to, we will reimburse her $for
the programming at another dealershipI left her a message yesterday, 2/18/asking her to forward me a copy of the repair order stating the charge and we will send her a check. Every customer that purchases a vehicle from Nourse Chillicothe Automall belongs to our Owners Club. As part of being a member of the club, you have many discounts. One of which is the first oil change we perform is free. This means that it does not matter how many times you take it elsewhere or do it yourself, the first time you bring it to us to change the oil, its free.Anytime that Ms*** is in this area, we will be more than happy to perform her complimentary oil change. If you have any questions or concerns, please feel free to contact me
We understand and appreciate Ms*** position on the above case, however Nourse is not the ones that listed the price as 13, The problem was with ***, not Nourse *** has also stated in correspondence to us and Ms***, that the price of 13,was pulled into their website from the previous dealership that owned the vehicleWe have never listed that vehicle on our website for anything other than "call for price".As a goodwill gesture, we did offered to sell the Mercury Mountaineer to her for $13, Unfortunately, due to the negative equity in her trade in, we were unable to include her trade in the deal Ms*** declined our offer At this point,we feel that we have done above and beyond , especially since it was not our mistake in the first place It sounds like *** is trying to give the customer some goodwill as well
Mr*** purchased a *** *** *** when he took delivery of the Mazda Tribute On November 18th, it was towed into Nourse Chillicothe Automall for a no start concern It was noted upon the initial checkout that there was no oil on the dipstick and it was
suspected that the timing chain had jumped time due to lack of oil.Mr*** gave his okay for the tear down so the *** *** adjuster could come and inspect it The adjuster came and verified that there was no compression on cylinder and number cylinder showed psi compression The adjuster wanted the head removed for further diagnosis of the failure Mr*** declined the additional diagnosis time.The warranty covers a list of failed parts, and in order to find out exactly what part had the failure, it is sometimes necessary to do additional teardown This expense is the customer’s responsibility until the warranty adjuster finds the issue and verifies a covered part failed This expense will then be paid by Fidelity By law, we have to give the customer an estimate of expenses, and if it’s determined that a covered part was the failure; the customer would not have to pay.This was explained to the customer numerous times, and we apologize for any miscommunication The customer did pickup his vehicle on December 17, and paid a total bill of $which included rental charges and diagnostic fees.If you have any further questions, please feel free to contact me
Due to a clerical error in our office, the title for Mr. [redacted] was delayed. A title in his name was issued March 24, 2015 and he was notified by phone and given the option of picking it up or having it mailed to his address. He has not responded to our calls as of today. Our office has...
been in contact with Mr.[redacted] the entire time, and has kept him updated on the status of his title.We apologize for any inconvenience this has caused him, and look forward to hearing exactly how he wants to receive his title.S
The customer was made aware that the second key he was given at delivery was a valet key only. However, to make the customer whole, we will reimburse him the $120.15 fee for the spare key and service call.
Ms. [redacted] and I have had several conversations in the past week concerning the above case. I have also spoken with everyone in our organization that has access to our internet sales, and no one has ever put a price on line for the 2008 Mercury Mountaineer in question. It has always...
stated to “call for price”. Just to put this in perspective, our cost in this vehicle is more than the $ 13,997.00 that she stated she saw it for on the internet. This vehicle had been in our inventory for less than 15 days when she called for an appointment to see it.Ms. [redacted] contacted me on 1/29/15 and stated she just saw the vehicle on a “pop up” ad listed under [redacted]t.com. She sent me the link, and it was the ad she described. We however, never gave this [redacted]t authorization to list this vehicle, let alone price it. We did receive a response from [redacted]t.com today, and they stated that after some research it turns out that the problem was related to a listing from a few weeks ago when the car was at another dealership. They did correct the root issue, and updated all of the listings. If you need any of the emails from [redacted]t.com, I will be more than happy to send them to you. They call this data mining, and it is something that is done everyday on the internet, I understand. We have offered Ms. [redacted] the vehicle at the price of $13,997.00 as a goodwill gesture, but due to her being so upside down in her trade, we are unable to include it with the deal. I have spoken with her, and she declined the offer.If you have any further questions, please feel free to contact me.
Due to a clerical error in our office, the title for Mr. [redacted] was delayed. A title in his name was issued March 24, 2015 and he was notified by phone and given the option of picking it up or having it mailed to his address. He has not responded to our calls as of today. Our office has been in contact with Mr.[redacted] the entire time, and has kept him updated on the status of his title.We apologize for any inconvenience this has caused him, and look forward to hearing exactly how he wants to receive his title.S
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me
The customer was made aware that the second key he was given at delivery was a valet key onlyHowever, to make the customer whole, we will reimburse him the $fee for the spare key and service call
MsSeymour, Thank you for your help in this situationTimothy Oyer
I am rejecting this response because: I believe that one of these companies, either Nourse or *** should compensate me for the money I wasted on gasoline as well as my time *** did respond to an email from me and stated they would send a "small token" but I do not know what that is, nor have I received anything via mail. While Nourse maintains they did not publish the price at $13,I am firm that I did see it advertised as such on their website as well as ***. Also, while they offered me the car at that price, they do not want my trade and know that I cannot afford two far payments on a retiree's budget. I am attempting to attach the ad from *** to this response. Thank you for your assistance
COMPLETE RELEASE In exchange for the payment of $837.39, I release Nourse Family of Dealerships and its officers, employees and agents from all claims and
liabilities, including any financial obligations or otherwise resulting from the issues raised in the Complaint I have filed with the Revdex.com on or about November 10, and assigned ID # *** _______________________________
We had made several attempts to schedule the programming of the second remote for Ms*** Camry. Unfortunately, we have not been able to arrange an appointment time that would work due to our schedule and hers. As we have always agreed to, we will reimburse her $for
the programming at another dealershipI left her a message yesterday, 2/18/asking her to forward me a copy of the repair order stating the charge and we will send her a check. Every customer that purchases a vehicle from Nourse Chillicothe Automall belongs to our Owners Club. As part of being a member of the club, you have many discounts. One of which is the first oil change we perform is free. This means that it does not matter how many times you take it elsewhere or do it yourself, the first time you bring it to us to change the oil, its free.Anytime that Ms*** is in this area, we will be more than happy to perform her complimentary oil change. If you have any questions or concerns, please feel free to contact me
We understand and appreciate Ms*** position on the above case, however Nourse is not the ones that listed the price as 13, The problem was with ***, not Nourse *** has also stated in correspondence to us and Ms***, that the price of 13,was pulled into their website from the previous dealership that owned the vehicleWe have never listed that vehicle on our website for anything other than "call for price".As a goodwill gesture, we did offered to sell the Mercury Mountaineer to her for $13, Unfortunately, due to the negative equity in her trade in, we were unable to include her trade in the deal Ms*** declined our offer At this point,we feel that we have done above and beyond , especially since it was not our mistake in the first place It sounds like *** is trying to give the customer some goodwill as well
Mr*** purchased a *** *** *** when he took delivery of the Mazda Tribute On November 18th, it was towed into Nourse Chillicothe Automall for a no start concern It was noted upon the initial checkout that there was no oil on the dipstick and it was
suspected that the timing chain had jumped time due to lack of oil.Mr*** gave his okay for the tear down so the *** *** adjuster could come and inspect it The adjuster came and verified that there was no compression on cylinder and number cylinder showed psi compression The adjuster wanted the head removed for further diagnosis of the failure Mr*** declined the additional diagnosis time.The warranty covers a list of failed parts, and in order to find out exactly what part had the failure, it is sometimes necessary to do additional teardown This expense is the customer’s responsibility until the warranty adjuster finds the issue and verifies a covered part failed This expense will then be paid by Fidelity By law, we have to give the customer an estimate of expenses, and if it’s determined that a covered part was the failure; the customer would not have to pay.This was explained to the customer numerous times, and we apologize for any miscommunication The customer did pickup his vehicle on December 17, and paid a total bill of $which included rental charges and diagnostic fees.If you have any further questions, please feel free to contact me
We received the signed release and mailed him a check
Due to a clerical error in our office, the title for Mr. [redacted] was delayed. A title in his name was issued March 24, 2015 and he was notified by phone and given the option of picking it up or having it mailed to his address. He has not responded to our calls as of today. Our office has...
been in contact with Mr.[redacted] the entire time, and has kept him updated on the status of his title.We apologize for any inconvenience this has caused him, and look forward to hearing exactly how he wants to receive his title.S
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
The customer was made aware that the second key he was given at delivery was a valet key only. However, to make the customer whole, we will reimburse him the $120.15 fee for the spare key and service call.
Ms. [redacted] and I have had several conversations in the past week concerning the above case. I have also spoken with everyone in our organization that has access to our internet sales, and no one has ever put a price on line for the 2008 Mercury Mountaineer in question. It has always...
stated to “call for price”. Just to put this in perspective, our cost in this vehicle is more than the $ 13,997.00 that she stated she saw it for on the internet. This vehicle had been in our inventory for less than 15 days when she called for an appointment to see it.Ms. [redacted] contacted me on 1/29/15 and stated she just saw the vehicle on a “pop up” ad listed under [redacted]t.com. She sent me the link, and it was the ad she described. We however, never gave this [redacted]t authorization to list this vehicle, let alone price it. We did receive a response from [redacted]t.com today, and they stated that after some research it turns out that the problem was related to a listing from a few weeks ago when the car was at another dealership. They did correct the root issue, and updated all of the listings. If you need any of the emails from [redacted]t.com, I will be more than happy to send them to you. They call this data mining, and it is something that is done everyday on the internet, I understand. We have offered Ms. [redacted] the vehicle at the price of $13,997.00 as a goodwill gesture, but due to her being so upside down in her trade, we are unable to include it with the deal. I have spoken with her, and she declined the offer.If you have any further questions, please feel free to contact me.
Ms. Seymour, Thank you for your help in this situation. Timothy Oyer
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Due to a clerical error in our office, the title for Mr. [redacted] was delayed. A title in his name was issued March 24, 2015 and he was notified by phone and given the option of picking it up or having it mailed to his address. He has not responded to our calls as of today. Our office has been in contact with Mr.[redacted] the entire time, and has kept him updated on the status of his title.We apologize for any inconvenience this has caused him, and look forward to hearing exactly how he wants to receive his title.S