Nouveau Image Unisex Hair & Beauty Care

To the Revdex.com: To appropriately place your business in the accurate category for Revdex.com reporting analysis, we request that you provide the following information Your company is welcome and encouraged to provide as many of the answers to the questions below but filling out the entire form is not necessaryIt is not an all or nothing form, any information you are comfortable providing will assist us in updating your rating Please submit the ratings sheet SEPERATELY by mail, fax, or email Otherwise the entire response to the complaint and the ratings sheet are automatically included in the response and sent to the consumer Westside Lexus Katy Fwy Houston TX Add to my information: Used For: # of Employees: Reliability Report # of Locations (see below): Reliability Report Business Scope: __x_Local Location ___Local Multiple Locations ___Regional ___National ___International ___Internet Only Business Start Date- Month: Day: Year: Reliability Report # of Customers on an annual basis: ___1- _x__500-49, ___50,000-99, ___100,000-999, ___1,000,or more Revdex.com Internal Use Only Gross Annual Revenue: Revdex.com Internal Use Only Local - Location-The business has only one location Local - Multiple Locations -The business has more than one location in the State Regional - more than one location, in more than one State, but not in all of the USA National - The business has more than one location in all or most of the USA International - has a location both inside the USAand a location in at least one other foreign country Internet Only - The business only does business on the internet and has no store locations DISCLAIMER: By signing this document your company attests that this is true and accurate information The Revdex.com reserves the right to request validation of the above information at any time Please notify the Revdex.com immediately if any of the information changes in the future Submitted by Name: Robert P [redacted] Submitted by Title Director of Parts & Service Date: 12/07/ Please complete this form and fax to the Revdex.com a

As you are aware the [redacted] is a very high-tech and complex vehicleWe are not able to accurately diagnose the problem by simply looking at a light on the dash instrument panelDuring your first visit with Andrew N [redacted] we recommended a proper diagnosis be performed for a fee of $to determine the exact problem and needed repairsThis necessitates a Lexus Hybrid Certified Technician connect your vehicle to a computer and view fault codes that were stored during the vehicles actual malfunctionYou declined this process and told Andrew you did not want to spend the moneyAfter the vehicle was towed back to our shop, [redacted] sent out their own technical inspector and then made the decision not to cover the repairsI understand from them they have mailed you a letter detailing the problem and why it was not covered Best regards,Robert P [redacted]

I have confirmed again with Santos this morning that in his opinion the noise is not abnormalThe Lexus Field Engineer who inspected the vehicle also agrees it cannot be improved uponMay I suggest you meet directly with the Lexus Factory District Parts & Service Manager to discuss any possible alternativesThey would be happy to meet with you at our Dealership during their next visit which will be during the month of JunePlease let me know so I can make arrangementsBest Regards, [redacted]

Unfortunately, I am unable to guarantee an outcome but will be happy to reset the appointment if you would like to do soThe Factory District Service Manager will be back in Houston sometime during the month of JulyPlease let me know your decision

The vehicle warranty is provided by the manufacturerAs a dealer, we must have factory authorization prior to replacing your windshieldWe were unable to obtain authorization due to a chip being present along the line of the crackThis is an issue that needs to be presented to your insurance company for proper resolutionWe would be happy to discount the glass replacement as much as possible to help reduce the "sting" of the deductiblePlease let me know how we can help.Best regards,Robert [redacted] Parts and Service Director281-582-

Would you like to reset the appointment we had previously arranged to meet with the factory representative? They will be back in Houston sometime during the month of July

Unfortunately rodent damage to a wiring harness is not uncommon, this was discussed in detail with [redacted] prior to repairing your vehicleWe agreed to reduce your bill from $3,to the amount you actually paid which was $1,While I am not able to offer a deeper discount you could file a claim with your auto insurance carrier for reimbursementPlease let me know if we can help in any other way

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
This is exactly my point to Westside Lexus I brought my car last year to meet with a factory level technician, and he suggested to fix itI am telling you that the noise is backTherefore, I am upset and a fool to continue paying for a manufacturer defected car.
Regards,

I am very sorry when you made your online appointment you assumed there would not be a chargeAs I mentioned in our previous correspondence it is not possible in today's automotive world to provide a free computer diagnosis especially on hybrid vehicleJust for clarification your vehicle was never taken on a test drive by anyone hereOur surveillance cameras show the wrecker dropping the vehicle in the front and later Andrew N*** simply made a u-turn and pulled into the service drive areaA total of to feetAndrew clearly remembers discussing the diagnostic charges with you at lengthI have not seen the letter you received from your extended service contract company, but was told by them your claim was denied due to the fact the vehicle continued to be driven in an overheated condition causing engine failureUnfortunately I have no resolution to offer you in the case.Best Regards,Robert P***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
Unfortunately, I do not trust Westside Lexus to work on my car without issues - including their collision department They didn't originally know about the product, and I'm kind of leery about someone in the collision department suddenly having knowledge on how to remove and reapply I rechecked the car and looked carefully, the 'scratch' in question is the application of the road rash guard or film from the factory which is in the lower corner of the door; however, we can agree to disagree whether this damage was cause by Westside Lexus It probably doesn't mean anything, but you have lost a valuable customer I am the customer that does anything car related (tires, oil, and anything else maintenance or repair related) whether it's warranty or paid personally.I am tired of arguing about it To satisfy this compliant, I'll take the original offer of $from Robert P*** and use it for the rental car I have to get while I'm out of a car for days during the recoating process from my own detailer (i will pay for the recoat)- unless they're willing to provide a loaner car in addition to the $100, then I'll use it to tip the workers upon receipt of my car That [providing a loaner in addition to the original offer] would actually be very thoughtful of them, but I seriously doubt it would be considered. Please pay to the order of and send the check [for $100] to:*** ** ***
*** *** *** *** ***
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*** ***Once it is sent, please respond to this message and I will accept the terms and close this complaint with the Revdex.com.If a loaner car is considered, please send me an email with a person to contact (Jeremy hopefully) when my car is scheduled to have the coating done [at my detailer], which is January - 12, to *** or here State whether or not this has been accepted in your response to the check being sent via the Revdex.com system.Regards,*** ***

Per your request we have mailed a check to you for $and arrangements have been made through Jeremy R*** to provide a loaner vehicle to you while you are having the coating appliedPlease contact him directly when you are ready @ 281-582-8614Best regards,Robert P***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
This is the second inconvenience, how can you guarantee this time will be any different? My time is very valuable, and not to mention gas expenseThe dealership is not down the street as some of you may liveI want some kind of guarantee it will be corrected, if not, what will be the next step?
Regards,

Reimbursement check received from insurance companyIs very sad at the small value placed on customersFor a mere $Lexus lost a life-long customer.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
After, carefully reviewing my options its come to my decision Lexus does not my best interest on the top of their listLast year, a Lexus manufacture technician stated the issue and Westside Lexus did not permanently fix it and I know by meeting with them nothing will changeI will seek Legal action with their Corporate office.
Regards,

After riding with the customer on 4/15/15, we did not find the sunroof to be operating abnormally.  In our opinion, the vehicle was as quiet as any other.  We would be happy to arrange for a second opinion if needed.

As you are aware the [redacted] is a very high-tech and complex vehicle. We are not able to accurately diagnose the problem by simply looking at a light on the dash instrument panel. During your first visit with Andrew N[redacted] we recommended a proper diagnosis be performed for a fee of $298.00 to...

determine the exact problem and needed repairs. This necessitates a Lexus Hybrid Certified Technician connect your vehicle to a computer and view fault codes that were stored during the vehicles actual malfunction. You declined this process and told Andrew you did not want to spend the money. After the vehicle was towed back to our shop, [redacted] sent out their own technical inspector and then made the decision not to cover the repairs. I understand from them they have mailed you a letter detailing the problem and why it was not covered.  Best regards,Robert P[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
Yes, I would like to come in and have you personally look at the vehicle. Please let me know a time and date.
Regards,

I have confirmed again with Santos this morning that in his opinion the noise is not abnormal. The Lexus Field Engineer who inspected the vehicle also agrees it cannot be improved upon. May I suggest you meet directly with the Lexus Factory District Parts & Service Manager to discuss any possible alternatives. They would be happy to meet with you at our Dealership during their next visit which will be during the month of June. Please let me know so I  can make arrangements. Best Regards,[redacted]

Unfortunately rodent damage to a wiring harness is not uncommon, this was discussed in detail with [redacted] prior to repairing your vehicle. We agreed to reduce your bill from $3,000.00 to the amount you actually paid which was $1,479.50. While I am not able to offer a deeper discount...

you could file a claim with your auto insurance carrier for reimbursement. Please let me know if we can help in any other way.

Would you like to reset the appointment we had previously arranged to meet with the factory representative? They will be back in Houston sometime during the month of July.