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Nouveau Skin Care and Day Spa

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Reviews Perfume, Skin Care, Beauty Salon, Massage Therapist, Spa, Manicures Nouveau Skin Care and Day Spa

Nouveau Skin Care and Day Spa Reviews (1)

I don't trust this company. Here's why: I requested the Nouveau Skin Care 14 day trial, and paid the requested Shipping charges in the amount of $2.95 with a debit card. I understood that I could opt out of the Auto Shipment Program any time (7 days a week X 24 hours) before the trial period ends. I called the company at 888-694-4574, on January 12, 2016, just a few days after I received the product to cancel my account and to opt out of the Auto Shipment. I spoke with a customer service representative by the name of Efran. I told Efran that I could not afford the auto ship because of the cost of the product, which I found out later cost $94.00 and some cents. I told him I wanted to cancel the auto shipment. Efran was very adamant about lowering the price in order to keep me as a customer. He also went on about how other customers loved the product and were very happy with it. He also said he could bring the price down 50%, thereby I would pay roughly $44.00. He also stated he would extend the trial end date to February 4, 2016. He explained that if by that time I still wanted to cancel the account that I should call back by February 2, 2016. Although, I had not tried the product, I conceded. Efran then gave me a six digit confirmation number. I asked if he would send me an email to verify this agreement. I did not receive an email. Therefore, I called the company again on January 19,2016. This time I spoke with a representative who called himself Robert. Again I stated that I am calling to cancel my account, and to opt out of the auto shipment. After Robert established my account information, he began the same sales pitch that Efran gave me a few days before. This time I was adamant about cancelling the account, regardless of what he said. Finally, Robert said that I would have to return the product. I was surprised to hear this, but I later found out it is part of their policy. Nonetheless, while talking with him, I told him that I was not aware of this, but that I had no problem with returning the product, and that I just want to cancel the account. Robert then stated that I could keep the product because he really wanted me to try the product. He even offered to lower the price to an unbelievable price. I asked Robert if he could confirm this agreement by email. Robert stated that he could not generate an email. My reply to him was, "...cancel the account please." Robert replied that he was cancelling the account as we spoke. He also stated that I would not receive auto shipments or be charged anything to my card/account, and that I could keep the product to try. I have not received any other communication from Robert or Nouveau Skin Care in regard to the matter. Although both reps were nice, they were too pushy. I don't trust the communications that I had with either of the two Nouveau Skin Care reps because they can not back up what they say. I don't have anything in writing to prove what I was offered is true. I am sorry to make such a report, but it is - what it is. Nouveau Skin Care's TERMS and CONDITIONS say you can cancel anytime before the trial date ends, but it seems to me they try to keep your account active until that time arrives, and then your account will probably charged . . . .
Not taking any chances!

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Description: Skin Care, Day Spas, Cosmetics & Perfumes - Retail, Beauty Salons, Manicuring, Massage Therapists

Address: 8656 W Gage Blvd Ste 105, Kennewick, Washington, United States, 99336

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