Nouveau Skin Care

***, This is in response to the latest responseWe have already processed the refund of $on November 2, Please have the customer check with her bankIt was refunded on credit card ending in last four digits of ***.Kind Regards,Nouveau Skin Care Support Team

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] I am extremely happy with the resolution and thank Nouveau Skin care for the speed at which this was taking care ofI harbor no negativity towards them and their product

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me providing my bank confirms the refunds within daysIf they aren't showing up, I will refile the complaints Regards, [redacted] ***

From: Customer SupportDate: Mon, May 23, at 9:AM This is in regards to complaint ID [redacted] - [redacted] ***We have received the customer's feedback and have gone ahead and provided the refund of $Please look for a credit within 3-business daysPlease update our rating for resolving the customer's complaint.Kind Regards,Nouveau Skin Care Support Team

From: Customer SupportDate: Wed, Jul 27, at 12:PMSubject: Complaint ID: This is in regards to complaint ID *** - *** ***We have gone ahead and sent a cashier's check for $via USPS to refund the charges the customer had a concern
aboutShe will need to sign for the checkPlease update our record to show we responded in a timely manner and that we met the customer's needs.Kind Regards,Nouveau Skin Care Support Team

This is in response to complaint ID *** regarding *** ***The customer called in several times and was notified of company policy and product returnsWith that being said and meeting the needs of the customer, we have processed a refund of $This should show up in 3-
business daysPlease notify the customer and update our rating.Kind Regards,Nouveau Skin Care Support Team

I received a totally different product with different ingredients from a company called SKINOPTICS in Santa Ana,CAThe advertisement was for the NOUVEAU beauty products therefore it is totally advertisingIm keeping a CLOSE EYE on my CREDIT CARD CHARGESNOUVEAU comes out of LAYTONSVILLE, MA, not Santa Ana,CA

This is in regards to complaint ID ***The customer's name is *** ***The customer was provided refunds on
May 4th for both $and $charges for the latest monthCustomer service spoke to the customer yesterday and provided refunds for February and March chargesThe customer mentioned that they would be looking for credits and this satisfies themShe will report back to the Revdex.com once credits are postedKind Regards,
Nouveau Skin Care Support Team

From: Customer Support Date: Tue, Mar 22, at 11:AMSubject: Complaint ID: ***To: ***@myRevdex.com.org***, This is in regards to complaint ID *** - *** *** We appreciate the customer's response and will investigate why some of the items were not providedIn regards to the charges, all of the following charges have already been refunded on March 11, 2016:1/11/- $84.751/11/- $89.752/10/- $84.752/10/- $89.75These were for multiple productsThank you again.Kind Regards,Nouveau Skin Care Support Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I did receive the refund after I responded the first time but had no way to let you know.Thanks for your help in this matter
Regards,
*** ***

This is in regards to complaint ID *** - *** ***We have received the customer's feedback and although they agreed to the refund processed, we have gone ahead and provided the additional refund balancePlease look for a credit within 3-business daysPlease update our rating for
resolving the customer's complaint.Kind Regards,Nouveau Skin Care Support Team

This is in regards to complaint ID ***The customer's name is *** ***The customer was provided refunds on May 4th for both $and $charges for the latest monthCustomer service spoke to the customer yesterday and provided refunds for February and March chargesThe
customer mentioned that they would be looking for credits and this satisfies themShe will report back to the Revdex.com once credits are posted.Kind Regards,Nouveau Skin Care Support Team

This is in response to Complaint ID *** in regards to *** ***For clarification purposes, our customer service is not located overseasIt is fully English speaking and in the United StatesShe also purchased Nouveau Skin Care and Sereno Eye Creme, which are two separate products
Customer called in and cancelled the account which was done on February 12, No request was made for a refundWith that being said, we have refunded the two $and two $chargesPlease look for a credit within 3-business daysPlease make sure you note that we responded in a satisfactory manner.Kind Regards,Nouveau Skin Care Support Team-- *** ***,Dispute Resolution Analyst

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

This is in regards to complaint ID [redacted] - [redacted]. We have received the customer's feedback and although they agreed to the refund processed, we have gone ahead and provided the additional refund balance. Please look for a credit within 3-5 business days. Please update our rating for resolving the customer's complaint.Kind Regards,Nouveau Skin Care Support Team

Customer Support <[email protected]>Nov 2 (2 days ago)to me [redacted], This is in response to complaint ID [redacted]. We apologize for the delay in the response, but we just received the complaint and did not see any email information on the complaint. Customer service spoke to the...

customer on October 12th and provided the agreed 30% refunds for Nouveau Skin Care of $26.92 and [redacted] Eye Creme for $25.42. Those were processed on October 12th. In light of making sure the customer is satisfied, we have initiated refunds on both products so it is now a 100% refund. Please close this case and update our rating as satisfactory.Kind Regards,Nouveau Skin Care Support Team

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted] I am extremely happy with the resolution and thank Nouveau Skin care for the speed at which this was taking care of. I harbor no negativity towards them and their product.

From: Customer Support<[email protected]>Date: Mon, May 23, 2016 at 9:59 AM This is in regards to complaint ID [redacted] - [redacted]. We have received the customer's feedback and have gone ahead and provided the refund of $89.75. Please look for a credit within 3-5 business...

days. Please update our rating for resolving the customer's complaint.Kind Regards,Nouveau Skin Care Support Team

Customer Support <[email protected]>Nov 2 (2 days ago)to me [redacted], This is in response to complaint ID [redacted]. We apologize for the delay in the response, but we just received the complaint and did not see any email information on the complaint....

Customer service spoke to the customer on October 12th and provided the agreed 30% refunds for Nouveau Skin Care of $26.92 and [redacted] Eye Creme for $25.42. Those were processed on October 12th. In light of making sure the customer is satisfied, we have initiated refunds on both products so it is now a 100% refund. Please close this case and update our rating as satisfactory.Kind Regards,Nouveau Skin Care Support Team

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me providing my bank confirms the refunds within 7 days. If they aren't showing up, I will refile the complaints. 
Regards,
[redacted]