Complaint: I am rejecting this response because:My complaint is not and has never been about service recordsThe complaint is in regards to charges I incurred for a transmission repair that should have been diagnosed properly and repaired while my vehicle was under warrantyI do not understand why this keeps reverting back to an issue about service records.While I appreciate the offer to print the service records that had shown to be purged on the paperwork I received, that does not resolve the issue that I had to pay $for a transmission repair that I had reported numerous times as explained in my complaint and responses.I feel that the dealership is trying to dodge the complaint with this type of response.Additionally I would like to request who is handling and responding to this from Bill [redacted] Chevrolet Sincerely, Bob [redacted]
Complaint: I am rejecting this response because:As stated numerous times I feel that my vehicle was not diagnosed correctly while under warrantyIt was noted prior to my extended warranty expiring the problem was verified and noted that it was due to an unknown causeNow how is that my faultYou verify a problem, but don't know what's causing it.Maybe I put to much trust in Bill [redacted] Chevrolet by taking them at their word that since they documented the issue it would be covered if any problems occur down the roadUnfortunately for me the trans did not fail right away after my last (under warranty) visit The transmission failed miles later, which for someone who drives average miles would be a few months later - but for me it took some time as I do not drive a lot of miles.It's sad to see that the only assistance I received was from General Motors themselvesGM covered half the repair costs and Bill [redacted] Chevrolet did not offer any assistance or cover anythingLeaving me out of pocket for the balance of the repairThe dealership did not build the vehicle, but they were the ones that serviced it and failed to repair a problem that I had complained about for many years.As a long time customer I had hoped to be treated as a valued customerNow I am an ex-customer that is out over $for a repair that should have been fixed prior to the warranty expiringThanks for all your assistance Bill [redacted] Chevrolet Sincerely, Bob [redacted]
Complaint: I am rejecting this response because:My complaint is not and has never been about service recordsThe complaint is in regards to charges I incurred for a transmission repair that should have been diagnosed properly and repaired while my vehicle was under warrantyI do not understand why this keeps reverting back to an issue about service records.While I appreciate the offer to print the service records that had shown to be purged on the paperwork I received, that does not resolve the issue that I had to pay $for a transmission repair that I had reported numerous times as explained in my complaint and responses.I feel that the dealership is trying to dodge the complaint with this type of response.Additionally I would like to request who is handling and responding to this from Bill [redacted] Chevrolet Sincerely, Bob [redacted]
Complaint: I am rejecting this response because:As stated numerous times I feel that my vehicle was not diagnosed correctly while under warrantyIt was noted prior to my extended warranty expiring the problem was verified and noted that it was due to an unknown causeNow how is that my faultYou verify a problem, but don't know what's causing it.Maybe I put to much trust in Bill [redacted] Chevrolet by taking them at their word that since they documented the issue it would be covered if any problems occur down the roadUnfortunately for me the trans did not fail right away after my last (under warranty) visit The transmission failed miles later, which for someone who drives average miles would be a few months later - but for me it took some time as I do not drive a lot of miles.It's sad to see that the only assistance I received was from General Motors themselvesGM covered half the repair costs and Bill [redacted] Chevrolet did not offer any assistance or cover anythingLeaving me out of pocket for the balance of the repairThe dealership did not build the vehicle, but they were the ones that serviced it and failed to repair a problem that I had complained about for many years.As a long time customer I had hoped to be treated as a valued customerNow I am an ex-customer that is out over $for a repair that should have been fixed prior to the warranty expiringThanks for all your assistance Bill [redacted] Chevrolet Sincerely, Bob [redacted]